District Trainer

Expeditors; Peabody (MA); On-site; USD 54,000 - 66,000; Full time

Benefits offered by this job

Paid Vacation

Health Plan: Medical

Life Insurance

Employee Stock Purchase Plan

Training and Personnel Development Program

Growth opportunities within the company

Employee Referral Program Bonus

Job summary

Expeditors in Peabody, Massachusetts is seeking a District Trainer to deliver exceptional customer service and oversee training programs. The ideal candidate will possess global logistics knowledge and strong interpersonal skills. Responsibilities include onboarding new hires and maintaining training compliance.

Benefits include health plans, paid vacation, and growth opportunities. The position offers a competitive salary of $60,000 annually, alongside the company’s training and development programs.

Qualifications

• Understanding of global logistics operations.
• Proficiency in MS Office applications.
• Ability to communicate effectively in English.
• Strong interpersonal skills required.

Responsibilities

• Provide exceptional customer service through effective communication.
• Execute job functions to high operational standards.
• Collaborate with team members to achieve goals.
• Facilitate onboarding and training programs for new hires.
• Monitor training completions and assist in employee development.

Skills

Global logistics industry knowledge

Good computer skills

Fluent in English

Strong Interpersonal Skills

Tools

MS Excel

MS Word

MS PowerPoint

Job description

Job Description

Key Responsibilities

Exceptional Customer Service:

Exceeds customer expectations by anticipating, understanding and meeting needs. Is proactive and when issues arise, is timely and resolute in solving problems, including escalating to management when necessary. Builds rapport and exhibits empathy during interactions, and consistently strives to improve customer satisfaction with customers. (This skill expectation applies both externally (customers, service providers) and internally (other Expeditors offices/employees).

Job Execution:

Consistently completes quality work that matches job expectations. Is committed to operational excellence and continuous improvement for own job function and across the network. All activities are compliant with company policies/procedures and code of business conduct and with government regulations.

Reliability:

Consistently meets deadlines. Is punctual and can be relied on for planning purposes. Is organized, manages own time effectively and can prioritize.

Collaboration:

Displays a willingness to accomplish not only his/her own job responsibilities without the need for constant prodding but is willing, without request, to aid and assist others to the benefit of the company and/or customers. Works in harmony with superiors and fellow workers without incident or delay.

Communication:

Effectively listens to others and communicates (verbal and written) in a professional manner, both internally and externally. Provides relevant and timely information to co-workers, customers and service providers. Answers phone calls and responds to voicemails, emails and other communication according to Expeditors' standards.

Culture:

Exhibits and promotes the company’s 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary.

Personal Growth and Development:

Participates in training within the company’s guidelines, completing at least 52 hours of relevant training per year. Completes required training in a timely manner with minimal reminders. Pursues professional development goals for self, including participating in a development plan as appropriate.

District Trainer Core Competencies

Supports District Recruiting Program:

Implements a robust recruiting program for the District by sourcing candidates, managing Smart Recruiters activity, structuring and attending job/career fairs, and conducting initial screening interviews of potential candidates. Support hiring managers in progression through the hiring process in Smart Recruiters and works with District ERC for final qualification/screening of candidates.

Supports District Onboarding Program:

Works closely with management teams to offer the best onboarding experience to new hires, to include presenting the employee with an onboarding training plan on their first day. Ensures that new hires progress through general and role-specific new hire training in a timely manner.

Supports District Training Program:

Implements a robust training program for the district that meets employee and district training needs. Coordinates the district’s training schedule, delivers District Trainer-led courses and ensures timely record keeping of internal and external training. Assists management teams with creating and managing employee-training plans and supports development of training materials to meet local training needs. Manages district compliance with training requirements to include: annually required training, NEO training, 52 hours training, OPA-required training, and dangerous goods expiration dates. Proficient in all learning functions of the PDC, acting as a PDC expert for the district.

Supports Employee Performance Cycle:

Assists management teams with the mechanics of documenting 1:1s and employee performance evaluations in the PDC. Monitors timely completion of employee performance evaluations and 1:1s according to Expeditors and local requirements, and directs managers to performance reporting in the PDC.

Support Employee Growth:

Assists employees and managers with properly documenting relevant professional and/or career development goals in the PDC. Actively promotes employee growth in the district, helping to identify training and development opportunities for employees.

District Trainer Job-Specific Tasks and Duties

• Create onboarding plans
• Build monthly training calendar
• Consult on training plans
• Monitor training completions
• Monitor evaluation and 1:1 completions
• Support employees and managers with PDC and training & development tools

Physical Demands

• Use of standard office equipment - computer with keyboard and mouse, phone, fax/copy/scan machine, etc.
• Write with pencil/pen/marker
• Functions performed primarily while seated at desk

Qualifications

• Global logistics industry knowledge
• Good computer skills (e.g., MS Excel, MS Word, MS PowerPoint)
• Fluent in English
• Strong Interspersonl Skills

Benefits

• Paid Vacation, Holiday, Sick Time
• Health Plan: Medical
• Life Insurance
• Employee Stock Purchase Plan
• Training and Personnel Development Program
• Growth opportunities within the company
• Employee Referral Program Bonus
• It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Compensation

$60,000 - $60,000 per year