District Svcs Representative

Transmission & Distribution World; Egg Harbor Township (NJ); Presencial; USD 51 000 - 70 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

401(k) match

Medical, dental and vision insurance

Life and disability insurance

Generous paid time off

Employee Assistance Program

Wellbeing programs

Tuition reimbursement

Adoption and surrogacy assistance

Fitness reimbursement

Referral bonus program

Resumo da oferta

Exelon is hiring an administrative professional to support district operations, process new service requests, and maintain records from initiation through engineering and construction. The role requires data entry, customer service, and strong organizational skills.

You will interact with internal and external stakeholders, assist with emergencies, and ensure accuracy and compliance with company policies. A valid driver’s license and background check are required for the role.

Qualificações

• Experience performing general administrative duties (filing, phones, mail).
• Experience operating office machines (calculator, copier, computer, fax).
• Experience data entry into a computer.
• Experience resolving customer complaints.
• Experience interpreting customer information and work requests.
• Strong written and oral communication skills.
• Accuracy and accountability in work.

Responsabilidades

• Provides efficient and courteous customer relations with internal and external customers.
• Supports district in preparation, maintenance and coordination of processes and records, including invoices and service requests.
• Serves as time administrator.
• Initiates and maintains district service requests using CRM&B, ISU, AS8, OneMDS, SAP and GIS.
• Supports District Emergency Restoration efforts and Office Safety Inspections.
• Enforces company policies and procedures.

Conhecimentos

Customer service

Data entry

Time management

Communication

Problem solving

Ferramentas

CRM&B

ISU

AS8

OneMDS

SAP

GIS

Descrição da oferta de emprego

Who We Are

Exelon is helping build a more affordable, reliable energy future for the communities we serve. We're looking for people who are ready to make a difference and work together to deliver the energy our customers count on every day.As a Fortune 200 company and one of the nation's largest utility companies, we have more than 20,000 colleagues who serve nearly 11 million customers through six fully regulated utilities - Atlantic City Electric (ACE), Baltimore Gas and Electric (BGE), Commonwealth Edison (ComEd), Delmarva Power & Light (DPL), PECO Energy Company (PECO), and Potomac Electric Power Company (Pepco).Exelon is built by people who put safety first, work together to solve problems and show up every day for our customers and communities. We believe strong teams are built on trust, respect and a shared commitment to high-performance culture. And our commitment to employees includes creating an environment where people can grow, develop new skills and build thriving careers.We know this work isn't easy. That's why we offer competitive compensation, incentives, excellent benefits and the opportunity to build a rewarding career. No matter your role, you will be part of a team that is committed to making a difference, improving how we work and delivering for the people who depend on us.

Responsible to process all new business applications, act as first point of contact for customers, builders and electricians requesting new or upgraded services, set up new customer accounts, maintain customer records, create and maintain job folders from initiation through engineering and construction, perform material reconciliation/as-building of AS8 jobs, perform all clerical functions in the district, enter and process time records, and resolve customer complaints as necessary. Provide efficient customer service with both internal and external customers. Position may be required to work extended hours, including 24 x 7 coverage during storms or other energy delivery emergencies.

Primary Duties

• Provides efficient and courteous customer relations with both internal and external customers (15%)
• Supports district in preparation, maintenance and coordination of District processes and records, including invoice payments, supplies, job closings, and Monitoring and updating New service requests from initiation through provision of service, and final disposition of the construction job. (20%)
• Serves as time administrator (20%)
• Initiates and maintains district service requests and information using, but not limited to, CRM&B, ISU, AS8, OneMDS, SAP and GIS. (20%)
• Supports District Emergency Restoration efforts and Office Safety Inspections (15%)
• Enforces company policies and procedures regarding district processes (10%)

Job Scope

• This is an individual contributor position that works under general supervision and frequently performs non-routine work. This position is expected to resolve most questions and problems through interaction with internal and/or external stakeholders, customers, executives, directors, managers, and staff across the organization, and refers only the most complex issues to higher levels. On occasion, may mentor less experienced colleagues.
• May require working extended hours and/or shift work to support business operations.

Minimum Qualifications

• Experience demonstrating skill: performing general administrative duties simultaneously (for example filing, answering phones, making copies, faxing, sorting mail, sending mail, checking/responding to email).
• Experience demonstrating skill: operating office machines such as calculator, copier, computer, printer, fax machine, scanner, telephone, etc.
• Experience demonstrating skill: performing data entry into a computer.
• Experience demonstrating skill: resolving customer complaints and issues.
• Experience demonstrating skill: researching and interpreting customer information, work requests and/or applications.
• Experience demonstrating skill: communicating orally and in writing with others internal and external to the organization.
• Experience demonstrating skill: ensuring accuracy and being accountable for work (e.g., checking and verifying work).
• Experience demonstrating skill: performing mathematical calculations (for example, addition, subtraction, multiplication, division, percentages, averages).
• Experience demonstrating skill: using PC-based word processing, spreadsheet and email software.
• Ability and willingness to: sit and input data into the computer for prolonged periods of time.
• Ability and willingness to work overtime and during emergencies with little or no notice, as required.
• Ability and willingness to work independently and accurately under tight deadlines.
• Ability and willingness to prioritize and multi-task work.
• Ability and willingness to travel to various locations as required.
• Ability and willingness to adhere to safety regulations and policies as required.
• Ability and willingness to maintain confidential information.
• Must successfully pass a Criminal History Background Check which consists of a 7-year criminal records check for felony convictions, if applicable.
• Must possess a valid driver's license.
• Must successfully pass qualification test.

Preferred Qualifications

• Knowledge of utility rates and tariffs.
• Experience demonstrating skill: processing customer work orders or new applications.
• Experience demonstrating skill: supporting emergency restoration efforts.
• Experience demonstrating skill: interpreting and understanding union contracts.
• Experience demonstrating skill: using AS8, CRM&B, ISU and/or SAP.

Benefits

• Annual salary will vary based on a candidate’s skills, qualifications, experience, and other factors: $51,200.00/Yr. – $70,400.00/Yr.
• Annual Bonus for eligible positions: 7%
• 401(k) match and annual company contribution
• Medical, dental and vision insurance
• Life and disability insurance
• Generous paid time off options, including vacation, sick time, floating and fixed holidays, maternity leave and bonding/primary caregiver leave or parental leave
• Employee Assistance Program and resources for mental and emotional support
• Wellbeing programs such as tuition reimbursement, adoption and surrogacy assistance and fitness reimbursement
• Referral bonus program
• And much more

Note: Exelon-sponsored compensation and benefit programs may vary or not apply based on length of service, job grade, job classification or represented status. Eligibility will be determined by the written plan or program documents.

Who We Are

We're powering a cleaner, brighter future.

Exelon is leading the energy transformation, and we're calling all problem solvers, innovators, community builders and change makers. Work with us to deliver solutions that make our diverse cities and communities stronger, healthier and more resilient.

We're powered by purpose-driven people like you who believe in being inclusive and creative, and value safety, innovation, integrity and community service. We are a Fortune 200 company, 19,000 colleagues strong serving more than 10 million customers at six energy companies -- Atlantic City Electric (ACE), Baltimore Gas and Electric (BGE), Commonwealth Edison (ComEd), Delmarva Power & Light (DPL), PECO Energy Company (PECO), and Potomac Electric Power Company (Pepco).

In our relentless pursuit of excellence, we elevate diverse voices, fresh perspectives and bold thinking. And since we know transforming the future of energy is hard work, we provide competitive compensation, incentives, excellent benefits and the opportunity to build a rewarding career.

Are you in?