District Store Operations Manager

FDE LLC, d/b/a Ashley Northeast; City of Poughkeepsie (NY); On-site; USD 68,000 - 73,000; Full time

Benefits offered by this job

Competitive base salary

401(k) with company match

Paid time off & holiday pay

Medical, dental, and vision benefits

Referral bonuses up to $1,000

Job summary

FDE LLC, d/b/a Ashley Northeast is hiring a District/Store Operations Manager in the United States. The role oversees multiple stores with travel up to 50-75% and requires a business mindset, strong leadership, and a focus on delivering a superior guest experience.

Compensation includes a base salary in the range of $67,500 to $73,000 per year, plus an annual bonus potential up to $10,500, and benefits including 401(k), PTO, holiday pay, and medical/dental/vision coverage.

Qualifications

• Working knowledge of data analysis and performance/operation metrics
• Outstanding attention to detail, organizational and leadership abilities
• Demonstrated competency in a retail store
• Business Degree or related business experience

Responsibilities

• Support the sales team to drive overall sales and store performance
• Lead and coach team members to deliver an exceptional guest experience
• Manage store payroll and expenses within budgets and monitor costs
• Coordinate store operations, communications with corporate and regional teams

Education

Business Degree or related business experience

Job description

At Factory Direct Enterprises LLC d/b/a Ashley (FDE), we are committed to "Amazing" our Team Members by supporting their journey toward becoming their best selves. This commitment is reflected in our competitive compensation, benefits, culture, and growth opportunities, all of which align with our vision of being the employer of choice in every community we serve. Join a team honored by Furniture Today as one of the Best Places to Work in Furniture for 2025.

Who We Are:

• #1 Selling Furniture Brand in the World
• #1 Retailer of Furniture and Bedding in the United States

As an industry leader, we offer the best compensation package in the furniture industry, including:

• Competitive Base Salary range between $67,500 - $73,000 annually based on qualifications and experience.
• Individual Bonus Program: Earn up to $10,500 in bonus potential based on district performance. Bonus is evaluated on monthly and quarterly performance and paid out quarterly.
• 401(k) Program with a company match.
• Paid Time Off and Holiday Pay, including your birthday.
• Medical, Dental, and Vision Benefits starting as low as $25 a week.
• Referral Bonuses: Earn up to $1,000 for referring qualified candidates for open positions.
• Competitive Advantage: Eligibility for the FDE G3 Profit-Sharing Program, designed to reward disciplined execution, responsible growth, and shared company success through annual incentive payouts.

Our Culture and Team Member Programs: At FDE, we pride ourselves on a culture of recognition and growth. We believe in investing in our team and value their feedback through programs like Employee Surveys. Our Ashley Cares programs highlight our commitment to our team, our guests, and our communities, including:

• Hope to Dream: For every mattress sold, a portion of the proceeds is used to purchase and donate beds to children in need (ages 3-16).
• Give a Day: Every Team Member is encouraged to volunteer for one day per year with an approved organization, and we'll pay you for that day.
• Corporate Chaplains: Providing support in areas such as grief care, hospital visits, marriage and parenting support, aging parents, and stress management.
• Life Resources: Quarterly events supporting Team Members in areas like finances, relationships, health, and wellness.
• SmartDollar: A FREE financial wellness program to help you budget, reduce debt, and save for the future.

The DSOM manages and audits the store teams to execute and achieve all corporate strategies and business goals. The DSOM is accountable for fostering and maintaining an inclusive and collaborative work environment that drives business results, promotes amazing guest experiences, and maintains a highly engaged team of employees. The DSOM is responsible for effectively leading the day-to-day functions of 3 to 6 stores including the guest experience, employee engagement, and operational excellence while supporting the RVOMs in the training, development, and execution of strategies within the Region.

Essential Functions

• Follow store operating procedures to support the sales team to drive overall sales
• Place a high priority on the needs of our team members by coaching them to best self to deliver an exceptional guest experience utilizing the leadership toolkit.

Customer Service

• Follow our standard operating procedures by utilizing work instructions and ensure that all team members are properly and consistently providing an amazing guest experience.
• Be radical about our team members by making guest experience decisions that support the company's mission statement & core values by resolving all pending situations quickly and effectively in collaboration with direct stakeholders.
• Be relentless about amazing our guests and passionate about our communities by working with Regional and Marketing team to maximize all special events such as Holiday Events , Sales VIP Events and Grand Openings.

Operations

• Keep a high level of peer-to-peer accountability while managing, driving, and auditing sales teams processes with advanced program permissions to obtain 100% compliance with all operational processes such as Guest Experience, Finance, Delivery, and Payroll.
• Control store payroll and expenses and maintain budgets, continually striving to reduce costs.
• Eliminate waste by improving processes, managing and conducting store inventories, assist in price retagging in collaboration with the Visual Merchandising Team.
• Over-communicate the “Why” behind everything and build and maintain effective communication with members of the corporate office, property management, and other store teams.
• Create unique, personalized, memorable, and repeatable experiences by coordinating store facilities maintenance upgrades, and repairs.
• Extend trust to team members and earn their trust as a Subject Matter Expert, (SME) and participate in corporate Projects and focus groups that improve processes and guest experience.
• You are always on stage (Engage, Educate, Enthusiasm, Ear to ear smile, Eye contact) organize and conduct store and corporate meetings with clear actionable and effective communication and professional presence. Handle all guest interactions via telephone, email, chat or in person professionally.
• Exhibit proficiency in computer programs used by the Company including Word, Excel, and Powerpoint

Human Capital

• Always encourage team members on their best self-journey by maintaining a focus on continuous learning and development by actively onboarding and training manager-level team members in alignment with our core values and the way we play.
• Raise the bar, always and in every way and execute and deliver performance appraisals for direct reports to identify opportunities and strengths to ultimately place qualified individuals as new openings become available.
• Address conflict quickly, directly and privately with the intent of building a stronger relationship by leading courageous coaching for successful meetings with all store team members in alignment with our core values and mission statement.
• Make work enjoyable by coordinating and driving team member benefit programs, engagement events, recognition, and celebrations for store team members.
• Participate in manager and cross-training programs to elevate leadership performance and advance on self-best journey.

The DSOMmay occasionally perform non-exempt duties, such as unloading trailers or merchandising as needed for proper store operation, store maintenance tasks, assisting with the sales process, new store opening, and Visual Merchandising. The DSOM will also perform other duties as assigned from time to time in line with business needs.

• A minimum of 40 hours per week; the number of hours worked will increase during the specific holidays or blackout periods, for vacation coverage, or for other business needs.
• Schedule subject to change according to business needs.
• Regular attendance at home stores and coverage at adjacent regional stores for business needs is an essential function of this position.
• 50-75% travel within the geographic region.

Education & Experience Preferred

• Business Degree or related business experience
• Demonstrated competency in a retail store
• Working knowledge of data analysis and performance/operation metrics
• Outstanding attention to detail, organizational and leadership abilities