District Software & Data Support Analyst

Fort Smith Public Schools; Fort Smith (AR); On-site; USD 60,000 - 75,000; Full time

Job summary

Fort Smith Public Schools Information Systems is seeking a Software Support Analyst in Fort Smith, Arkansas. This role administers district software applications, supports end users, and ensures data accuracy and security.

The analyst develops reports and dashboards, manages data migrations, and collaborates with vendors and technology staff to implement solutions. Strong Excel and SQL skills, plus experience in data governance, are required.

Qualifications

• Bachelor's degree in Computer Science, MIS, Information Technology, Engineering, or related field.
• Two+ years of experience supporting software applications, data management, reporting, or technical support.
• Experience creating reports, dashboards, and data visualizations using reporting tools or spreadsheets.
• Working knowledge of SQL, data analysis, reporting concepts, data integrity, and system integrations.
• Ability to create and maintain automated scripts or workflows to improve efficiency.
• Experience with application administration, user training, troubleshooting, and customer support.
• Advanced proficiency in Microsoft Excel, including formulas, pivot tables, data visualization, and data queries.

Responsibilities

• Administer, manage, and support district software applications and related business processes, ensuring systems are secure and functioning as expected.
• Identify, troubleshoot, and resolve application, data, reporting, and escalated support issues.
• Develop, maintain, and distribute reports, dashboards, and data visualizations to support reporting needs.
• Analyze, validate, and manage data to ensure accuracy, integrity, and compliance with requirements.
• Create and maintain automated processes, scripts, workflows, and other tools to improve efficiency.

Skills

Bachelor's degree

Software support

Reports & dashboards

SQL

Excel advanced

Data analysis

Automation scripting

Application administration

Customer training

Data privacy

Education

Bachelor's degree in CS / MIS / IT / Engineering

Tools

SQL

Reporting tools

Data visualization tools

Microsoft Excel

Job description

Fort Smith Public Schools Information Systems is seeking a Software Support Analyst in Fort Smith, Arkansas. This role administers district software applications, supports end users, and ensures data accuracy and security.

The analyst develops reports and dashboards, manages data migrations, and collaborates with vendors and technology staff to implement solutions. Strong Excel and SQL skills, plus experience in data governance, are required.