District Service Manager - Portland
Thrive Communities
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Benefits offered by this job
Job summary
Thrive Communities is seeking an on-site Maintenance/Service Associate in Portland, OR. This role supports residential properties with timely resident requests, routine maintenance, and safety compliance, contributing to a high-quality living experience.
The role requires hands-on maintenance skills, teamwork, and strong customer service. Thrive emphasizes our values, training, and opportunities for growth within a boutique, at-scale property management company.
Qualifications
- Prior experience in multi-family property management or similar environment.
- Ability to de-escalate conflict professionally and maintain customer focus.
- Strong communication, organization and problem-solving skills.
Responsibilities
- Respond to resident service requests in a timely manner per Thrive standards.
- Complete routine work orders and coordinate make-readies and repairs.
- Assist with after-hours calls and emergency responses as needed.
- Maintain safety records, inspections and documentation in the system.
Skills
Tools
Job description
Salary Range: $40 - $41 per hour
Schedule: Full-time; Monday - Friday 8 am - 5pm; Afterhours and weekend support may be required, as needed
Thrive's purpose is to be the most trusted partner in property management by delivering outstanding results for clients, inspiring associate engagement, and elevating living experiences for residents. By cultivating award-winning workplaces, we foster an environment of connection, compassion and fun that our personnel extend to everyday life at their communities. Happy, inspired associates lead to happy, supported residents. We are dedicated to our boutique, at-scale approach to property management and building communities that flourish, which stems from hiring strong associates to grow with Team Thrive!
Our Values are simple: Do the Right Thing, Do Work to be Proud of, and Be a Great Place to Work.
- 34 Paid Days off Per Year (PTO, Paid Holidays, Paid Personal Day, Paid Day of Service, and Paid Birthday)
- Employer matched 401k retirement plan
- Discretionary bonus potential
- Eligible for earned Leasing & Renewal commissions
- $0 premium medical, dental, and vision insurance effective 1st of the month following your start date
- Fully covered Long-term disability insurance for associates
- Fully covered life insurance policy for associates with supplemental life insurance options
- 24/7 Everyday Assistance Program (EAP)
- Voluntary Critical Illness, Accident, Hospital Indemnity, and Short-term Disability insurance
- Pet Insurance discounts
- Parking & Transit Commuter Benefits
- Annual professional development reimbursement
- Training opportunities and career progression/growth plans
- Company-wide parties and events
- Assists with responding to resident service requests in a timely manner in accordance with Thrive standards.
- Assures residents are satisfied with service provided and updates notes in service request system (i.e. Yardi).
- Completes minor and routine work orders, as assigned. This may include, but is not limited to: clogged toilets, appliances that are not working, initial response/investigation of leaks and other unit/property damage.
- Holds the Emergency Phone and answers, responds to, and addresses after-hours calls.
- Inspects and helps coordinate all needed make-ready repairs and services. Performs make-ready duties to keep vacant units in top shape.
- Ensures service system (i.e. Yardi) and quality control documentation is complete and accurate.
- Reports all major repairs and needed requisitions to District Service Manager.
- Performs “trash-out” duties at vacated apartments as assigned. Removes all abandoned items from units and stores as directed and per local abandoned property laws.
- Removes and transfers heavy appliances and equipment from storage area to apartment (or vice versa), with appropriate use of equipment or team support.
- Performs routine maintenance on property as directed by Community Manager and Maintenance Supervisor such as tearing down old fences, digging post holes, discarding abandoned furniture, repairing and replacing windows, screens, sliding glass doors, etc.
- Helps clean, maintain, and organize maintenance shops.
- Performs interior and exterior painting duties, when requested.
- Changes locks and makes keys.
- Distributes resident communications to homes.
- Performs work area clean-up and safety related duties.
- Assist with moving appliances.
- Other duties as assigned by leadership.
- Follows EPA/OSHA/State safety regulations governing proper storage and management of hazardous materials, including solvents, flammables, caustics and freon/refrigerants.
- Maintains awareness of the condition of the property and immediately initiates action to correct unsafe conditions; e.g. broken gates, broken/loose steps, open holes, broken/burned out exterior lights, broken glass.
- May schedule and perform routine preventive maintenance on all appropriate equipment. Inspects and maintains all tools in excellent condition.
- Cleans and maintains pool as directed, if property certified.
- Performs work area clean up and safety related duties.
- Checks inventory levels of spare parts and supplies and informs District Service Manager of shortages. May create Purchase Orders at the direction of leadership.
- Must be aware of all utility meter cut-offs, apartment and fixture cut-offs, and sewer cleanouts.
- Ensures storage areas remain locked when not in use.
- Prior experience in multi-family property management, or similar industry, preferably overseeing multiple properties or work sites
- Prior experience successfully managing routine and preventative maintenance and service requests
- Strong understanding of the importance of customer service and team work to ensure district property success
- Ability to de-escalate conflict in a pragmatic manner consistent with Thrive’s Values
- Strong communication, attention to detail, organization, and decision-making skills
- Demonstrated integrity, accountability, professionalism, and sound judgment.
- Experience with Yardi, or similar property management software, is a plus
- CAMT designation is a plus, CPO required for any property with a pool
- 100% in-person position. Must be available to be physically present at sites being supported.
- Lift, move, push and pull up to 50 lbs. on a frequent basis. May lift up to 75 lbs. on occasion with appropriate assistance or lifting equipment. Examples of heaviest items include washers/dryers, refrigerators, A/C units, abandoned sofas, etc.
- Constant need to be on feet walking/standing.
- Frequent need to climb stairs.
- Occasional need to use step stools and ladders.
- Reaching and working above should height on occasion.
- Working outdoors in the elements along with indoors in vacant and occupied homes.
- Frequent need to bend, stoop, kneel and crouch in confined spaces at times.
- Occasional exposure to paint fumes, solvents, and adhesives which may require proper use of PPE.
- Uses hand tools frequently such as wrenches, hammers, grips, saws, snips.
- Use of power tools such as drills, sanders, etc.
- Vibratory tasks such as power washers on occasion for up to 8 hours per day.
- Constant need to visually observe areas needing attention.
- Basic ability to read measurements and perform basic math.
- Safely clean and dispose of biohazards or potential contaminants and needles.
- Ability to work on a computer and learn software systems.
- Ability to read, write, speak, understand directions, and communicate with residents and team in English.
Diversity is celebrated at Thrive as we believe it makes us a better company. Our hope is that each associate feels welcomed, respected, and appreciated for their unique contributions. From our hiring practices, performance reviews, raise decisions, and opportunities for promotions, Thrive follows consistent and fair practices to ensure all Thrive employees and potential employees have an equal opportunity for employment and advancement based on merit, and are not discriminated against because of race, color, religion, national origin, age, sex, veteran status, pregnancy, childbirth, pregnancy-related conditions, disability, gender, gender identity, sexual orientation, or on any other legally protected basis. Our Human Resources department works with teams to make reasonable accommodations for those that require assistance in being able to participate in the interview process or meet the requirements of their position.
Thrive Communities conducts background checks and drug screens for onsite property associates after the conditional offer of employment is accepted, in compliance with applicable federal, state, and local laws. Candidates will be asked to authorize these screenings and results will be reviewed on an individual basis by a designated HR representative. For questions on the screening process, please contact hr@thrivecommunities.com.
- Amphetamines including Methamphetamine
- Cocaine Metabolites
- Opiates including Codeine and Morphine
- Phencyclidine (\"PCP\")
Thrive Communities reserves the right to modify this policy at any time without notice.
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