District Service Manager II, CRM- Rochester, NY

Medtronic; New York (NY); Remote; USD 135,000 - 150,000; Full time

Benefits offered by this job

Health, dental and vision insurance

401(k) plan with company match

Employee Stock Purchase Plan

Job summary

Medtronic is seeking a District Service Manager to lead the CRM Service Team across the Rochester, Buffalo, and Syracuse area, delivering clinical service and aligning with implant and revenue goals. This remote role supports the NY territory and partners with sales and leadership to optimize resources and drive performance.

The candidate will coach staff, hire CRM Clinical Specialists, and implement service strategies across the district, ensuring high-quality, efficient service delivery.

Qualifications

• Bachelor's degree and 5+ years of professional experience, including 3+ years of clinical management experience.
• 2+ years of Medtronic CRM and/or EP service leadership experience.

Responsibilities

• Lead the CRM Service Team to deliver clinical service and support for implant and revenue goals.
• Coach and develop direct reports through performance management and development planning.
• Recruit CRM Clinical Specialists and build a diverse talent pipeline.
• Execute CRM service strategies, programs, and initiatives across the district.
• Drive service optimization and operational efficiency.
• Partner with sales and stakeholders to align resources with business priorities.
• Align clinical resources with regional leadership based on demand.
• Manage inventory, expenses, and assets to support service delivery.

Skills

Clinical management

CRM leadership

Employee coaching

Strategic planning

Cross-functional collaboration

Education

Bachelor's degree

Job description

We anticipate the application window for this opening will close on - 14 Oct 2026 Careers that change lives start here. Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life. Our 95,000 employees work across more than 150 countries to put patients first — developing innovative medical technologies that improve the lives of 72+ million patients each year. Your unique talents will help shape the future of healthcare while building a career grounded in purpose, growth, and impact.

A Day in the Life

The Cardiac Rhythm Management (CRM) organization supports technologies and services across the patient care continuum, including cardiac device implants and follow-up care. The District Service Manager leads the CRM Service Team, ensuring clinical service coverage, technical expertise, and alignment with implant and revenue goals across the Rochester, Buffalo, and Syracuse, New York territory.

This is a remote position supporting the Rochester/Buffalo/Syracuse, New York territory.

The District Service Manager is responsible for leading and developing a team of CRM Clinical Specialists while driving service strategy, operational efficiency, and execution across the district. This leader partners with sales, regional, district, and other key stakeholders to align clinical resources with customer needs and business priorities.

Primary Responsibilities

• Lead the CRM Service Team to deliver clinical service, technical expertise, and support for implant and revenue goals.
• Coach and develop direct reports through performance management, goal setting, development planning, and ongoing feedback.
• Recruit and hire CRM Clinical Specialists while building a diverse pipeline of talent for future opportunities.
• Execute CRM service strategies, programs, technology solutions, and key initiatives across the district.
• Drive service optimization, operational efficiency, and implementation of new service models.
• Partner with sales and key stakeholders to execute strategies supporting service-related business objectives.
• Align clinical resources with regional and district leadership based on business priorities and service demand.
• Manage inventory, expenses, and assets to support efficient service delivery and Customer Focused Quality.

Required Qualifications

• Bachelor's degree and 5+ years of professional experience, including 3+ years of clinical management experience.
• 2+ years of Medtronic Cardiac Rhythm Management (CRM) and/or Electrophysiology (EP) service leadership experience.

Preferred Qualifications

• Medtronic experience in a role interacting with a field organization.
• Knowledge of the local cardiac customer base and CRM service coverage requirements for implants and follow-up care.
• Experience in medical device sales, marketing, training, healthcare, or technical services.
• Training or experience in Lean Sigma principles.
• Demonstrated business acumen, strategic execution, and experience coaching and developing employees.

For Baccalaureate degrees earned outside of the United States, a degree that satisfies the requirements of 8 C.F.R. § 214.2(h)(4)(iii)(A) is required.

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position. The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. For Office Roles: While performing the duties of this job, the employee is regularly required to be independently mobile. The employee is also required to interact with a computer, and communicate with peers and co-workers. Contact your manager or local HR to understand the Work Conditions and Physical requirements that may be specific to each role.

U.S. Work Authorization & Sponsorship

At Medtronic, we are committed to fostering an environment where employees can thrive and make a meaningful impact. In alignment with our enterprise-wide workforce planning approach, U.S. work authorization sponsorship (H-1B, TN, J, etc.) is offered exclusively for Principal-level roles and above, where specialized expertise aligns with long-term business needs. Roles below the Principal level require candidates to possess unrestricted U.S. work authorization at the time of hire and for the duration of employment.

Benefits & Compensation

Medtronic offers a competitive Salary and flexible Benefits PackageA commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.

Salary ranges for U.S (excl. PR) locations (USD):$135,000.00 - $150,000.00 The base salary range is applicable across the United States, excluding Puerto Rico and specific locations in California. The offered rate complies with federal and local regulations and may vary based on factors such as experience, certification/education, market conditions, and location. Compensation and benefits information pertain solely to candidates hired within the United States (local market compensation and benefits will apply for others).

In addition to Base Salary, this position is eligible for a Sales Incentive Plan (SIP), which provides the opportunity to earn significant incentive compensation for achieving or exceeding your goals. The following benefits and additional compensation are available to those regular employees who work 20+ hours per week: Health, Dental and vision insurance, Health Savings Account, Healthcare Flexible Spending Account, Life insurance, Long‑term disability leave, Dependent daycare spending account, Tuition assistance/reimbursement, and Simple Steps (global well‑being program).

The following benefits and additional compensation are available to all regular employees: Incentive plans, 401(k) plan plus employer contribution and match, Short‑term disability, Paid time off, Paid holidays, Employee Stock Purchase Plan, Employee Assistance Program, Non‑qualified Retirement Plan Supplement (subject to IRS earning minimums), and Capital Accumulation Plan (available to Vice Presidents and above, or subject to IRS earning minimums). Regular employees are those who are not temporary, such as interns. Temporary employees are eligible for paid sick time, as required under applicable state law, and the Employee Stock Purchase Plan. Please note some of the above benefits may not apply to workers in Puerto Rico.Further details are available at the link below: Medtronic benefits and compensation plans

It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities.

If you are applying to perform work for Medtronic, Inc. (“Medtronic”) in any position which will involve performing at least two (2) hours of work on average each week within the unincorporated areas of Los Angeles County, you can find here a list of all material job duties of the specific job position which Medtronic reasonably believes that criminal history may have a direct, adverse and negative relationship potentially resulting in the withdrawal of a conditional offer of employment. Medtronic will consider for employment qualified job applicants with arrest or conviction records in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.