District Service Manager I, CRM- Central New England

Medtronic; City of Albany (NY); On-site; USD 125,000 - 135,000; Full time

Benefits offered by this job

Health, Dental and Vision Insurance

401(k) with employer match

Tuition assistance

Job summary

Medtronic plc in the United States is seeking a Senior CVG Service Leader to drive strategic service initiatives, optimize resources and deliver exceptional patient care across hospital and clinic settings.

You will lead a team of clinical specialists, collaborate with regional sales and management, and ensure alignment of implant coverage, revenue goals and cost management while modeling inclusive leadership and continuous improvement.

Qualifications

• Bachelor's degree (required).
• 5 years of professional experience with 3 years of clinical experience.
• Lean Sigma training/experience desirable.
• Experience interacting with CVG field organization is a plus.
• Ability to coach and develop managers and employees.

Responsibilities

• Lead CVG service-related activities and programs to optimize resources and deliver value.
• Coordinate with district/territory/regional teams for implant and follow-up coverage.
• Drive service initiatives, provide service assessments via reviews and RFPs.
• Lead changes to reduce service burden and enable new service models.
• Manage CVG Champions Program and ensure execution of BU expectations.
• Provide ongoing feedback and formal performance reviews to direct reports.

Skills

Service leadership

People management

Strategic thinking

Cross-functional collaboration

Lean Sigma

Healthcare knowledge

Budgeting

Education

Bachelor's Degree

Job description

We anticipate the application window for this opening will close on - 20 Nov 2026Careers that change lives start here. Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life. Our 95,000 employees work across more than 150 countries to put patients first — developing innovative medical technologies that improve the lives of 72+ million patients each year. Your unique talents will help shape the future of healthcare while building a career grounded in purpose, growth, and impact.A Day in the LifeLeads CVG service-related activities and programs to efficiently optimize resources, deliver customer value and deliver exceptional service. Drive execution of key CVG initiatives to achieve Group, BU and Regional level goals. Partner with regional management teams to achieve implant, revenue and expense goals for assigned geography. Manage, develop and motivate service employees to deliver unsurpassed patient care, physician/AHP service and technical expertise in the hospital, clinic and other care settings.A DAY IN THE LIFE: POSITION RESPONSIBILITIES:Service LeadershipCollaborate with key stakeholders to coordinate, develop and execute strategies to achieve short- and long-term business objectives especially related to service activities and programs.Works with district(s)/territories/Regional Sales Coordinators to ensure efficient and effective scheduling of CRDM implant and follow-up coverage for assigned geography.Partners with sales team to drive key service initiatives and provide service assessments via periodic business reviews, RFPs, etc. that highlight the value of Medtronic service to our customers.Lead and drive changes focused on service burden reduction and new service models.Work with regional and district leadership to align resources based on business priorities and appropriate service demands.CVGPartner with district management teams to achieve business objectives, execute on CVG strategies, implant, revenue and expense goals.Drive cross BU support for key CVG programs/needs.Manage the CVG Champions Program to ensure proper execution of BU expectations. Drive accountability through adherence to deadlines and timely documentation of Champion-related activities in Salesforce.com and completion of other stated deliverables.People ManagementManages Service Team to deliver unsurpassed service, technical expertise and support the achievement of implant and revenue goals.Provide ongoing feedback and coaching to direct reports; provides regular performance reviews and implements corrective actions where necessary.Assist employees with individual development planning.Responsible Clinical Specialist recruiting and hiring. Continually work to maintain a strong, diverse bench of Clinical Specialist talent for future hiring opportunities.Business OperationsBusiness Discipline: Sales support, inventory/OPC, credentialing, expense management, data privacy, PO pendings, warranty credits and required trainingEnsure efficient, effective use of inventory, expenses and assetsApply Customer Focused Quality ConceptsMUST HAVE - BASIC QUALIFICATIONS:IN ORDER TO BE CONSIDERED FOR THIS POSITION, THE FOLLOWING BASIC QUALIFICATIONS MUST BE EVIDENT ON YOUR RESUMEBachelor's Degree5 years of successful professional experience with 3 years of successful clinical experienceNICE TO HAVE - DESIRED/PREFERRED QUALIFICATIONS:Medtronic experience in role that interacts with CVG field organizationKnowledge of local cardiac customer baseKnowledge of Cardiac Rhythm Management service coverage requirements for implants and follow-upsExperience in sales, marketing, training, healthcare, technical services or related areas in the medical device industryTraining and experience with Lean Sigma principlesDemonstrated business acumenExperience in a healthcare related disciplineAbility to learn and understand technical aspects of businessAbility to manage, coach and develop managers and employeesCapable of critical/strategic thinking; ability to execute strategyFor Baccalaureate degrees earned outside of the United States, a degree that satisfies the requirements of 8 C.F.R. § 214.2(h)(4)(iii)(A) is required.Physical Job RequirementsThe above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. For Office Roles: While performing the duties of this job, the employee is regularly required to be independently mobile. The employee is also required to interact with a computer, and communicate with peers and co-workers. Contact your manager or local HR to understand the Work Conditions and Physical requirements that may be specific to each role.U.S. Work Authorization & SponsorshipAt Medtronic, we are committed to fostering an environment where employees can thrive and make a meaningful impact. In alignment with our enterprise-wide workforce planning approach, U.S. work authorization sponsorship (H-1B, TN, J, etc.) is offered exclusively for Principal-level roles and above, where specialized expertise aligns with long-term business needs. Roles below the Principal level require candidates to possess unrestricted U.S. work authorization at the time of hire and for the duration of employment.Recruitment Fraud AlertWe are aware of phishing scams targeting job seekers. Please keep the following in mind:Apply only through official Medtronic channels. All legitimate Medtronic recruiting communications come from approved Medtronic platforms and official @medtronic.com email addresses.Medtronic will never ask for payment or sensitive personal information (such as bank account or Social Security details) during early stages of the hiring process. Any such requests are not legitimate.If you receive a suspicious message claiming to be from Medtronic, do not respond, click links, or open attachments.If you have any questions, concerns regarding the authenticity of a communication alleged to have been made by or on behalf of Medtronic, please contact us immediately at [e-mail] .Benefits & CompensationMedtronic offers a competitive Salary and flexible Benefits PackageA commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.Salary ranges for U.S (excl. PR) locations (USD):$125,000.00- $135,000.00The base salary range is applicable across the United States, excluding Puerto Rico and specific locations in California. The offered rate complies with federal and local regulations and may vary based on factors such as experience, certification/education, market conditions, and location. Compensation and benefits information pertains solely to candidates hired within the United States (local market compensation and benefits will apply for others).In addition to Base Salary, this position is eligible for a Sales Incentive Plan (SIP), which provides the opportunity to earn significant incentive compensation for achieving or exceeding your goals.The following benefits and additional compensation are available to those regular employees who work 20+ hours per week: Health, Dental and vision insurance , Health Savings Account , Healthcare Flexible Spending Account , Life insurance, Long-term disability leave , Dependent daycare spending account , Tuition assistance/reimbursement , and Simple Steps (global well-being program).The following benefits and additional compensation are available to all regular employees: Incentive plans, 401(k) plan plus employer contribution and match , Short-term disability , Paid time off , Paid holidays , Employee Stock Purchase Plan , Employee Assistance Program , Non-qualified Retirement Plan Supplement (subject to IRS earning minimums) , and Capital Accumulation Plan (available to Vice Presidents and above, or subject to IRS earning minimums).Regular employees are those who are not temporary, such as interns. Temporary employees are eligible for paid sick time, as required under applicable state law, and the Employee Stock Purchase Plan. Please note some of the above benefits may not apply to workers in Puerto Rico.Further details are available at the link below:Medtronic benefits and compensation plansIt is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities.If you are applying to perform work for Medtronic, Inc. (“Medtronic”) in any position which will involve performing at least two (2) hours of work on average each week within the unincorporated areas of Los Angeles County, you can find here a list of all material job duties of the specific job position which Medtronic reasonably believes that criminal history may have a direct, adverse and negative relationship potentially resulting in the withdrawal of a conditional offer of employment. Medtronic will consider for employment qualified job applicants with arrest or conviction records in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.