District Service Manager – Healthcare Linen, Bonus & Car

ImageFIRST; Baltimore (MD); On-site; USD 80,000 - 90,000; Full time

Benefits offered by this job

Weekly pay

Medical Insurance

Dental Insurance

Vision Insurance

Pet Insurance

Legal Insurance

Hospital Indemnity Insurance

401(k) match

Paid Time Off

Parental Leave

Tuition Reimbursement

Referral program

Great culture

Collaborative team

Job summary

ImageFIRST is seeking a Route Manager in Baltimore, MD to lead service routes, coach personnel, and grow recurring revenue while ensuring safety and quality standards. You will coordinate route logistics, monitor performance, and drive customer satisfaction across our healthcare-focused linen services.

Required: a Bachelor’s Degree or equivalent managerial experience, 4+ years in route management, a clean driving record, and a valid DOT medical certificate or ability to obtain one.

Qualifications

• Bachelor’s Degree or equivalent managerial experience.
• 4+ years of route management experience.
• Clean driving record and strong ethical standards.
• Must possess a valid Driver’s License at the time of hire.
• Must possess a valid DOT medical certification or obtain one within a designated timeframe.
• Occasional coverage of delivery routes; DOT eligibility required.
• Exceptional customer service, communication, and leadership skills.
• Ability to analyze sales opportunities and assess customer needs.
• Experience developing route structures for new and expanding accounts.
• Strong organizational and problem-solving abilities.

Responsibilities

• Hire, train, develop, and coach service personnel.
• Promote a culture aligned with company goals, values, safety, and empowerment.
• Support route, sales, and administrative personnel.
• Oversee daily execution of service routes and customer interactions.
• Manage route logistics, including routing of accounts and merchandise control.
• Monitor and coach route performance through daily check-ins.
• Ensure compliance with service and quality standards.
• Maintain and grow recurring revenue streams.
• Execute business plans for renewing, expanding, and developing route business.
• Ensure completion of quarterly customer contacts and audits.
• Identify and implement account improvements with new products and services.
• Ensure training and certification in all compliance areas.
• Manage daily account functions (audits, scrub counts, reconciliations).
• Oversee invoice accuracy, reconciliation, and reporting.

Skills

Route management

Leadership

Customer service

Analytics

Education

Bachelor’s Degree or equivalent managerial experience

Job description

ImageFIRST is seeking a Route Manager in Baltimore, MD to lead service routes, coach personnel, and grow recurring revenue while ensuring safety and quality standards. You will coordinate route logistics, monitor performance, and drive customer satisfaction across our healthcare-focused linen services.

Required: a Bachelor’s Degree or equivalent managerial experience, 4+ years in route management, a clean driving record, and a valid DOT medical certificate or ability to obtain one.