District Service Manager

Konica Minolta Business Solutions; Milwaukee (WI); On-site; USD 65,000 - 90,000; Full time

Job summary

Konica Minolta Business Solutions is seeking a Territory District Service Manager to support dealerships within an assigned territory and drive improvements in service delivery. You will work with sales and engineering teams to troubleshoot, train staff, and implement effective changes in the field.

The role requires strong presentation skills, knowledge of service management software, and the ability to travel about 80% across the territory while maintaining product expertise and policy

Qualifications

• Knowledge of service management processes and best practices.
• Ability to resolve technical and customer-relations issues effectively.
• Experience advising on staff development and training needs.
• Current knowledge of Konica Minolta product lines and policies.
• Willingness to travel extensively, approx. 80%.
• Industry certifications such as A+, N+, CDIA, MCP, MCSE are desirable.

Responsibilities

• Assist in building and maintaining the dealer base within the territory.
• Evaluate knowledge level of technical staff and recommend improvements.
• Report dealer visitation and product performance in the field.
• Conduct seminars/workshops on existing and new products.
• Troubleshoot and repair production print color and monochrome equipment.
• Collaborate with internal teams to resolve issues and communicate dealer needs.
• Support direct branch requests as needed and coordinate with sales.

Skills

Presentation skills

Service management software

Technical & customer relations

Staff assessment

Development activity guidance

Product knowledge

Policy understanding

Continuous learning

Travel readiness

Tools

Certification awareness

Job description

Overview

Konica Minolta currently has an exciting opportunity for aTerritory District Service Manager!

The primary function of the District Service Manager is to support/manage dealerships within an assigned territory. The successful candidate will have the ability to effectively communicate across all levels within an organization and possess the knowledge and skills sets to evaluate and recommend positive change.

Responsibilities

• Assist in the development of assigned
• Dealer base while assessing the knowledge level of the technical staff
• Assess and make recommendations for organizational improvements, staffing and training needs to best support Konica Minolta products
• Submit reports on Dealer visitation as well as technical information of Konica Minolta product as it relates to performance in the field
• Conduct seminars/workshops for current product and new product introduction
• Applicant will be service trained on all products and be able to effectively troubleshoot and repair problem equipment including Production Print Color and Monochrome products
• Work closely with internal technical and engineering staff to define, communicate and resolve potential issues
• Support Direct Branch requests as needed
• Must work closely with sales counterparts to communicate Dealer information and needs

Qualifications

• Good presentation skills
• Knowledge of Service Management software
• The ability to resolve both technical and customer relations issues
• The insight to assist the Dealer Principal/Service Manager in assessing the managerial and technical abilities of the service staff
• Advise on implementation of appropriate development activities
• A current and through knowledge of all Konica Minolta products
• Understand, communicate and support all Konica Minolta policies
• Desire to continually learn while maintaining industry certifications
• This position requires extensive travel (approximately 80%)

• A, N , CDIA, MCP, MCSE certifications desired

About Us

This posting reflects an existing vacancy that we are actively recruiting for.

Cette annonce correspond a un poste actuellement vacant pour lequel nous recrutons activement.

About Konica Minolta

Konica Minolta Business Solutions' (Konica Minolta) journey started more than 150 years ago, with a vision to see and do things differently. The company partners with clients to Give Shape to Ideas by supporting their digital transformation through its expansive Intelligent Connected Workplace portfolio. Its business technology offerings include IT Services, intelligent information management, video security solutions and managed print services, as well as office technology and industrial and commercial print solutions. 2025 marks Konica Minolta's 20th anniversary in production print, for which it celebrates "20 Years of Excellence, Innovation and Impact," and continues to lead the way in digital commercial printing. This year also commemorates 20 years of Konica Minolta's bizhub brand. Over the past two decades, the bizhub series has revolutionized office technology and redefined how businesses operate. It has continuously evolved to meet the needs of modern workplaces, fueled by advances in technology and a commitment to innovation. Konica Minolta is proud to beranked on the Forbes 2025 America's Best Large Employers list, included on CRN's MSP 500 list numerous times; recognized as the#1 Brand for Customer Loyalty in the MFP Office Copier Marketby Brand Keys for eighteen consecutive years and presented with Keypoint Intelligence's BLI 2025 and 2021 A3 Line of The Year and BLI 2021-2023 Most Color Consistent A3 Brand Awards for itsbizhub One i-Series. For more information, please visit Konica Minoltaonlineand follow it onFacebook,YouTube,LinkedInandTwitter.

Au sujet de Konica Minolta

Solutions d'affaires Konica Minolta (Konica Minolta) a entame son parcours il y a plus de 150 ans, avec la volonte de voir et de faire les choses autrement. Elle fait equipe avec ses clients pour donner forme a leurs idees en appuyant leur transformation numerique grace a un riche portefeuille de solutions pour un milieu de travail connecte et fute. Parmi ses technologies d'affaires, on retrouve des services de TI, la gestion intelligente de l'information, des solutions de securite video et des services d'impression geres ainsi que des technologies de bureau et des solutions d'impression industrielle et commerciale. L'annee 2025 marque le 20e anniversaire de l'entree de Konica Minolta dans le marche de l'impression de production; l'entreprise souligne 20 annees d'excellence, d'innovation et de resultats tout en continuant d'etre une figure de proue dans l'impression numerique commerciale. C'est aussi l'annee ou la marque bizhub de Konica Minolta celebre ses 20 ans, au cours desquels la gamme a revolutionne la technologie de bureau, redefini les processus des entreprises, et evolue continuellement pour repondre aux besoins des milieux de travail modernes, mue par les avancees technologiques et la volonte d'innover. Konica Minolta est fiere de faire partie du palmares 2025 des meilleurs grands employeurs d'Amerique de Forbes, d'avoir figure a plusieurs reprises au palmares CRN des 500 fournisseurs de services geres, d'avoir ete nommee la marque numero un en matiere de fidelite des clients sur le marche des appareils de bureau multifonctions par Brand Keys pendant 18 annees consecutives, et de s'etre vue decerner les prix BLI A3 Line of the Year 2021 et 2025 et Most Colour Consistent A3 Brand 2021-2023 de Keypoint Intelligence pour sa gamme bizhub One i-Series. Pour en savoir plus, rendez-vous sur le site de Konica Minolta et suivez l'entreprise sur Facebook, YouTube, LinkedIn et Twitter.

Salary Disclaimer

Konica Minolta is committed to transparent and equitable compensation practices. Our pay structure is designed to support employee growth, allowing individuals to progress through the salary range as they advance in their role. Actual base pay offered will vary based on a candidate's skills, experience, jobrelated knowledge, geographic location, and specific business needs.

Salaire- A titre indicatif

Konica Minolta s'engage en faveur de pratiques de remuneration transparentes et equitables. Notre structure salariale est concue pour soutenir la croissance des employes, permettant aux individus de progresser dans la fourchette salariale au fur et a mesure de leur progression. Le salaire de base reel propose variera en fonction des competences, de l'expérience, des connaissances liees au poste, de la localisation geographique et des besoins specifiques de l'entreprise du candidat.

AI Disclosure

Konica Minolta Business Solutions (Canada) Ltd., or its authorized third-party contractors, may employ Artificial Intelligence technologies to support elements of the recruitment process. Notwithstanding this, Applications are reviewed by our recruitment team, who always make the final hiring decision.

Mention d'utilisation de l'IA

Konica Minolta Business Solutions (Canada) Ltd., ou ses prestataires tiers autorises, peuvent utiliser des technologies d'intelligence artificielle pour soutenir certains aspects du processus de recrutement. Neanmoins, les candidatures sont examinees par notre equipe de recrutement, qui prend toujours la decision finale d'embauche.

EOE Statement

Konica Minolta is an equal opportunity and affirmative action employer. We consider all qualified applicants for employment without regard to race, color, religion, creed, national origin, sex, pregnancy, age, sexual orientation, transgender status, gender identity, disability, alienage or citizenship status, marital status or partnership status, genetic information, veteran status or any other characteristic protected under applicable law.

Declaration sur l'egalite des chances

Konica Minolta est un employeur souscrivant au principe de l'egalite d'acces a l'emploi et de l'action positive. Nous considerons tous les candidats qualifies pour un emploi sans distinction de race, de couleur, de religion, de croyance, d'origine nationale, de sexe, de grossesse, d'age, d'orientation sexuelle, de statut de personne transgenre, d'identite de genre, de handicap, d'alienation ou de citoyennete, d'etat civil ou de partenariat, d'informations genetiques, de statut de veteran ou de toute autre caracteristique protegee par les lois applicables

Solutions d'affaires Konica Minolta (Canada) Ltee. est un employeur d'opportunite egale.