District Parts Manager

Daimler Truck North America; Fort Mill (SC); Remote; USD 95,000 - 121,000; Full time

Benefits offered by this job

401k match with company contribution

Vacation time

Holiday pay

Parental leave

Health insurance

Job summary

Daimler Truck North America seeks a Dealer Parts Manager to support aftermarket parts sales, service, and performance at the dealer level. You will implement programs, analyze dealer performance, and collaborate with cross-functional teams to drive results.

Requirements include a Bachelor's degree in Business Administration and 5+ years in sales. The role oversees about 21 locations within a $100 million territory and offers remote work with competitive pay and benefits.

Qualifications

• 5+ years of prior work experience related to sales.
• Proven ability to drive dealer performance and implement programs.
• Strong written and verbal communication skills.

Responsibilities

• Improve dealer parts department performance and audit operations.
• Build relationships with Dealer Principal and Parts Manager to support programs.
• Provide field intelligence on programs, market trends, and customer behavior.
• Analyze dealer financials and assist in annual business planning for parts.
• Promote dealer parts sales initiatives and develop marketing plans aligned with standards.
• Regularly meet end customers with dealer teams to assess needs and service levels.
• Coordinate training and liaise between headquarters IT and dealer staff.
• Support communication improvements between dealers and corporate offices.
• Elevate dealer sales effectiveness by deploying DTNA sales programs.
• Manage a $100 million territory across ~21 locations.

Skills

Sales experience

Cross-functional collaboration

Communication skills

Education

Bachelor's degree in Business Administration or related field

Job description

Inside the Role

Provide dealers with aftermarket parts management support in the areas of parts sales, customer service, and business performance. Assist dealers in implementing programs and growing parts sales. This DPM position will work closely with DPM's in abutting regions to support dealer groups with APA's that cross regional boundaries.

Posting Information

We provide a scheduled posting end date to assist our candidates with their application planning. While this date reflects our latest plans, it is subject to change, and postings may be extended or removed earlier than expected.

We Take Care of Our Team

Position offers a startingsalary range of $95,000 to $121,000 USD

Pay offered dependent on knowledge, skills, andexperience

Benefits include 401kcompany contribution with company match up to8% as well as non-elective company contribution of3 - 7% depending on age;starting at 4 weeks paidvacation; 13+ calendar holidays;8 weekspaidparental leave; employee assistance program;comprehensive healthcare plans and wellnessprograms; onsite fitness (at some locations); tuitionassistance and volunteer paid time off; short-termand long-term disability plans.

What You Drive at DTNA

• Improve operational performance of parts department at the dealer level. Initiate innovative methods of changing dealer behavior to meet national aftermarket standards of parts performance, which insure a consistent, well-balanced package of services to support truck customers. Conduct operations audits and provide recommendations for corrective action based on formal analysis of results.
• Establish harmonious relationship with Dealer Principal and Parts Manager to enhance acceptance of corporate programs and aftermarket performance standards. Work closely with Principal to maintain total dealer/distributor commitment to aftermarket parts objectives by closely involving him/her with Parts Manager's performance.
• Provide headquarters staff with ongoing field intelligence on program effectiveness, training requirements, market trends, end-customer behavior, and competitive activities.
• Provide management advice to dealer personnel in order to realize both their marketing and financial goals in parts. Recommend changes in facilities, personnel, and business planning as required. Conduct financial analysis of dealer parts business and make recommendations for improvements in pricing, cost control, absorption, and the like. Assist dealer/distributor personnel in the development of an annual business plan for parts.
• Actively promote and assist dealer parts sales efforts on a regular basis. Initiate the development of sales and merchandising programs on dealer level which are consistent with national standards and corporate guidelines. Provide market analysis service to assist dealers in the development and execution of effective aftermarket parts marketing plans. Marketing plans should incorporate a sound understanding of pricing strategy, merchandising, distribution and the like. Monitor performance and modify departmental efforts as required.
• Regularly call on end customers with dealer sales/service personnel. Analyze customer needs to determine effectiveness of aftermarket's support to end customers. Analyze dealer systems requests and questions to determine complexity of issues and initiate appropriate regional or headquarters action.
• Analyze and forward as appropriate all dealer requests for technical/managerial training. Actively promote and support headquarters training programs and deliver personalized, on-site training as required.
• Serve as technical consultant concerning all company and dealer related systems activities. Provide training and liaison between headquarters IT staff and dealer personnel as required.
• Work closely with corporate office on projects specific to improving the communication process with dealers/distributors, ease of doing business, and effectiveness of selling tools.
• Elevate dealer sales effectiveness by deploying current DTNA sales programs.
• Responsible to manage average of $100 million territory with an average of 21 locations in the district.

Knowledge You Should Bring

• Bachelor's degree in Business Administration or related field
• 5+ years of prior work experience related to sales

Exceptional Candidates Might Have

• Strong oral and written communication skills and presentation skills
• Ability to work at all levels of the organization and with cross-functional areas
• Able to work, and prioritize tasks independently
• Working knowledge of DTNA's Paragon parts system
• Strong sales track record and product sales background

#LI-CF1

#LI-REMOTE

Where We Work

This position is open to applicants who can work in (or relocate to) the following location(s)-

Fort Mill, SC US.

Relocation assistance is not available for this position.

Schedule Type

Remote

At Daimler Truck North America, we recognize our world is changing faster than ever before. By listening to the needs of today, we're building to solve with cutting-edge solutions in sustainability and future driving technology across electric, hydrogen and autonomous. These solutions, backed by years of innovative success and achievement, continue DTNA's legacy as the undisputed industry leader. Our evolving brand portfolio is second to none, including Freightliner Trucks, Western Star, Demand Detroit, Thomas Built Buses, Freightliner Custom Chassis, and Financial Services. Together, we work as one team towards our envisioned future - building a cleaner, safer and more efficient tomorrow for all.

That is what we are working toward - for all who keep the world moving.

Additional Information

• This position is not open for Visa sponsorship or to existing Visa holders
• Applicants must be legally authorized to work permanently in the country the position is located in at the time of application
• Final candidate must successfully complete a criminal background check
• Final candidate may be required to successfully complete a pre-employment drug screen
• Contractors, professional services, or other contingent workers should confirm with their local agency if they are eligible to apply for FTE positions
• EEO - Disabled/Veterans

Daimler Truck North America is committed to workforce inclusion and providing an environment where equal employment opportunities are available to all applicants and employees without regard to race, color, sex (including pregnancy), religion, national origin, age, marital status, family relationship, disability, sexual orientation, gender identity and expression (including transgender and transitioning status), genetic information, or veteran status.

For an accommodation or special assistance with applying for a posted position, please contact our Human Resources department at 503-745-8982 or toll free 800-206-3369. For TTY/TDD enabled call 503-745-2137 or toll free 866-355-6935.