District Partnerships & Customer Success Manager

Zum; United States; Remote; USD 115,000 - 145,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401(k)

Holidays

Wellness

Vacation

Job summary

Zūm Services, Inc. seeks a Customer Experience Manager to own district relationships after contract signing.

You will be the day-to-day contact for districts, building trusted relationships with transportation directors and district staff, and coordinating with Operations to deliver district requests. Lead executive-ready presentations, monitor health and sentiment, and support renewals, onboarding, and growth.

Qualifications

• 5+ years in customer experience/success, account management, or district-level roles in student transportation, logistics, SaaS, or a similar service-critical field.
• Strong presentation skills with experience delivering executive-ready materials to district leaders or boards.
• Proven ability to coordinate with operations teams and drive cross-functional work to completion.
• Exceptional written and verbal communication, with travel flexibility up to 80%.

Responsibilities

• Serve as the day-to-day point of contact for assigned districts, building trusted relationships with transportation directors and district staff.
• Build and deliver business reviews, launch decks, and leadership presentations communicating performance and next steps.
• Partner with regional Operations to turn district requests into action and confirm completion.
• Own communication back to districts on open issues, service concerns, and timelines with clear status updates.

Skills

Customer success

Presentations

Cross-functional coordination

Organization

Data-driven

Education

Bachelor’s degree or equivalent experience

Job description

Zūm Services, Inc. seeks a Customer Experience Manager to own district relationships after contract signing.

You will be the day-to-day contact for districts, building trusted relationships with transportation directors and district staff, and coordinating with Operations to deliver district requests. Lead executive-ready presentations, monitor health and sentiment, and support renewals, onboarding, and growth.