District Experience Manager

Zum Services, Inc.; California; On-site; USD 115,000 - 145,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401(k)

Holidays

Wellness

Vacation

Job summary

Zūm Services, Inc. is hiring a Customer Experience Manager to own district relationships after contract signing. You will partner with operations, district leaders, and boards to deliver commitments, manage issues, and drive renewal conversations.

You’ll be responsible for onboarding, strategic district health, and ongoing district advocacy while coordinating with multiple internal teams to ensure service excellence.

Qualifications

• Minimum 5+ years in customer experience/success, account management, or district-level roles in student transportation, logistics, SaaS, or similar field.
• Strong presentation skills and experience delivering executive-ready materials.
• Ability to coordinate with operations teams and drive cross-functional work.
• Highly organized with strong follow-through and ability to manage multiple districts.

Responsibilities

• Serve as day-to-day contact for assigned districts and transportation directors.
• Build and deliver business reviews, launch decks, and leadership presentations.
• Partner with regional Operations and yard leaders to turn district requests into action.
• Communicate open issues with clear timelines and closure.
• Identify service gaps and escalate to Ops/Tech/Finance, keeping VP informed.
• Monitor account health, flag churn risk, and support renewal planning.
• Prepare renewal materials and assist with rebids and expansions.
• Coordinate onboarding activities for new districts and drive readiness checks.
• Train district staff and families on the Zūm CMX platform and drive usage.
• Track KPIs and sentiment, turning data into weekly action.
• Capture district feedback for Product, Tech, and Ops.

Skills

District partnership

Presentations

Cross-functional coordination

Organization

Written and verbal communication

Travel readiness

Education

Bachelor’s degree or equivalent experience

Job description

Zūm Services, Inc. is hiring a Customer Experience Manager to own district relationships after contract signing. You will partner with operations, district leaders, and boards to deliver commitments, manage issues, and drive renewal conversations.

You’ll be responsible for onboarding, strategic district health, and ongoing district advocacy while coordinating with multiple internal teams to ensure service excellence.