District Operations Supervisor - HVAC Service and Solutions

Daikin Applied; Birmingham (AL); On-site; USD 73,000 - 105,000; Full time

Job summary

Join Daikin Applied as a District Operations Supervisor and lead a talented team in the dynamic HVAC industry. You will improve service operations and ensure customer satisfaction while managing resources efficiently. This role offers growth opportunities and the ability to shape your career within a supportive and diverse environment.

Benefits

Non-decaled company vehicle

Multiple medical insurance plan options

401K retirement plan with employer match

Paid time off and company paid holidays

Tuition Reimbursement after 6 months

Qualifications

• 4-6+ years of progressive experience in the HVAC industry.
• 2+ years of experience managing technicians or employees.
• Knowledge of energy-saving solutions.

Responsibilities

• Manage a team of 12-16 technicians.
• Act as the escalation contact for customer issues.
• Oversee the fulfillment process for work sold by Account Managers.

Skills

Knowledge of HVAC designs

Leadership

Project Management

Customer Relationship Management

Education

High School or GED

Bachelors Degree

Job description

Description

Make your mark at the world's largest HVAC company

The District Operations Supervisor will be responsible for providing progressive supervision and service operations oversight to the district service office for Daikin Applied. This role will provide leadership to the service operations team, including overseeing the fulfillment process for work sold by Account Managers and ensure the customers' requirements are met. The District Operations Supervisor will also be responsible for ensuring revenue, profit, and operational efficiencies are met. Come be a part of an exciting journey at Daikin Applied, where innovation and excellence drive our every endeavor!

Location : Onsite role based out of the Birmingham Service Office with frequent local travel to customers and job sites

What you will do:

• Manages a team of 12-16 technicians
• Acts as the escalation contact for customer issues or concerns
• Quotes all small jobs under $100,000 turned in from the technician team andreview incoming sales leads from the Technician team to give to sales team when they exceed $100,000
• Administer safety programs, monitor compliance with job site safety, safety training, safety documentation, auditing, and reporting
• Supports sales through involvement in job quotation and estimation. Approves estimates for scope of work, labor hours and material content, assesses profit risk of jobs, controls material and labor costs and provides feedback to the District Manager
• Establishes project timelines, meets with customers to communicate and coordinate project schedule. Manages projects, assigns personnel, oversees ordering of equipment and material, and assures that proper customer sign-offs are secured per corporate policy requirements
• Oversees quotation of call-in work, transactional sales (not requiring Account Manager skills), and assigns personnel as needed to ensure that quotes are delivered to customers on a timely basis
• Provides consistent interface with current customer base and establishes effective working relationships in order to identify additional selling opportunities
• Ensures that maintenance contract commitments are fulfilled and inspections completed on time. Provides input to Service Coordinator on scheduling activity of technicians
• Supports under direction of District Manager
• Works with the technician team to generate pull-through service and repair work on existing house accounts. Manages Tech Tip program and leads customer care initiatives
• Work with Account Managers and District Manager in order to resolve customer issues, including customer visits
• Provides weekly job status, revenue and warranty recovery report to DM

What’s in it for you:

• The ability to make an impact and shape your career with a company that is passionate about growth
• The support of an organization that believes it is vital to include and engage diverse people, perspectives, and ideas to achieve our best

Minimum Qualifications:

• High School or GED
• 4-6+ years of progressive experience as a technician or related role in the HVAC industry required.
• 2+ years of prior experience managing technicians or employees in a similar role required.
• Knowledge of HVAC designs, applications, systems, and energy saving solutions

Preferred Qualifications:

• Bachelors Degree
• Previous experience working with financial statements and managing P&L

Benefits:

Daikin Applied offers the following benefits for this position, subject to applicable eligibility requirements:

• Non-decaled company vehicle with most expenses paid
• Multiple medical insurance plan options + dental and vision insurance
• 401K retirement plan with employer match
• Paid time off and company paid holidays
• Paid sick time in accordance with the federal, state and local law
• Tuition Reimbursement after 6 months of continuous service

The typical salary for this position ranges from $73,300 - $105,000 plus a targeted incentive plan in Alabama. The range displayed represents the pay range for all positions in the job grade which this position falls. Individual base pay will depend on a wide range of factors including your skills, qualifications, experience, and location.

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