District Operations Manager

Varitec Solutions; Phoenix (AZ); On-site; USD 85,000 - 125,000; Full time

Job summary

Varitec Solutions in Phoenix seeks a District Operations Manager to lead the operations team, oversee fulfillment for work sold by Service Sales Representatives, and ensure customer requirements, revenue, and profit objectives are met.

The role focuses on safety program administration, project scheduling, client coordination, and driving efficiency across the service and technician teams. Bachelor’s degree or HVAC certification are required.

Qualifications

• Bachelor's Degree or Equivalent Experience.
• Certificate in Heating, Ventilation, and Air Conditioning.

Responsibilities

• Administer safety programs, monitor compliance with job site safety, safety training, safety documentation, auditing, and reporting.
• Supports sales through involvement in job quotation and estimation. Approves estimates for scope of work, labor hours and material content, assesses profit risk of jobs, controls material and labor costs and provides feedback to the District Manager.
• Establishes project timelines, meets with customers to communicate and coordinate project schedule. Manages projects, assigns personnel, oversees ordering of equipment and material, and assures that proper customer sign-offs are secured per corporate policy requirements.
• Oversees quotation of call-in work, transactional sales (not requiring SSR skills), and assigns personnel as needed to ensure that quotes are delivered to customers on a timely basis.
• Provides consistent interface with current customer base and establishes effective working relationships in order to identify additional selling opportunities.
• Ensures that maintenance contract commitments are fulfilled and inspections completed on time. Provides input to Service Coordinator on scheduling activity of technicians
• Supports under direction of District Manager
• Works with the technician team to generate pull-through service and repair work on existing house accounts. Manages Tech Tip program and leads customer care initiatives.
• Work with Service Sales Representative and District Manager in order to resolve customer issues, including customer visits.
• Provides weekly job status, revenue and warranty recovery report to DM.

Skills

Leadership

Safety program administration

Project management

Customer relationship management

Quotations & estimation

Education

Bachelor's degree or equivalent experience

HVAC certificate

Job description

CAREERS

District Operations Manager

Position Purpose

Provides leadership to the operations team which includes overseeing the fulfillment process for work sold by Service Sales Representatives to ensure that customers requirements are met, revenue and profit objectives are met and operational efficiencies are achieved.

Essential Duties and Responsibilities

• Administer safety programs, monitor compliance with job site safety, safety training, safety documentation, auditing, and reporting.
• Supports sales through involvement in job quotation and estimation. Approves estimates for scope of work, labor hours and material content, assesses profit risk of jobs, controls material and labor costs and provides feedback to the District Manager.
• Establishes project timelines, meets with customers to communicate and coordinate project schedule. Manages projects, assigns personnel, oversees ordering of equipment and material, and assures that proper customer sign-offs are secured per corporate policy requirements.
• Oversees quotation of call-in work, transactional sales (not requiring SSR skills), and assigns personnel as needed to ensure that quotes are delivered to customers on a timely basis.
• Provides consistent interface with current customer base and establishes effective working relationships in order to identify additional selling opportunities.
• Ensures that maintenance contract commitments are fulfilled and inspections completed on time. Provides input to Service Coordinator on scheduling activity of technicians
• Supports under direction of District Manager
• Works with the technician team to generate pull-through service and repair work on existing house accounts. Manages Tech Tip program and leads customer care initiatives.
• Work with Service Sales Representative and District Manager in order to resolve customer issues, including customer visits.
• Provides weekly job status, revenue and warranty recovery report to DM.

Education and Certification

• Bachelor's Degree or Equivalent Experience
• Certificate in Heating, Ventilation, and Air Conditioning

Minimum Experience

• 6 to 8 years; incl 4+ years people leadership experience
• Previous experience leading a team of technicians, with formal or informal supervisory responsibilities

Equal Opportunity Employer

Varitec is a Drug Free Workplace and Equal Opportunity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, protected veteran status, gender identity and/or expression or any other characteristic protected by applicable law. Equal Opportunity Employer, including Veterans and Individuals with Disabilities.