District Manager - Utility Service Center

Duquesne Light Company; Pittsburgh (Allegheny County); Hybrid; USD 100,000 - 135,000; Full time

Job summary

A leading utility company in Pittsburgh is seeking a District Manager to oversee Transmission and Distribution operations. This role requires strong leadership to manage a diverse workforce and ensure safety, customer satisfaction, and operational efficiency. The ideal candidate will have significant management experience and a commitment to fostering an inclusive work environment.

Qualifications

• 10+ years of related experience required.
• 3+ years of prior management experience.
• Valid Driver’s License mandatory.

Responsibilities

• Manage Transmission & Distribution Construction and Maintenance operations.
• Ensure compliance with local, state, and federal regulations.
• Drive positive safety culture and performance.

Skills

Leadership

Customer Service

Safety Management

Education

Bachelor’s degree in a related field

Graduate Degree

Job description

District Manager - Utility Service Center

District Manager - Utility Service Center

1 day ago Be among the first 25 applicants

Duquesne Light Company, headquartered in downtown Pittsburgh, is a leader in providing electric energy and has been in the forefront of the electric energy market, with a history rooted in technological innovation and superior customer service. Today, the company continues its role as a leader in the transmission and distribution of electric energy, providing a secure supply of reliable power to more than half a million customers in southwestern Pennsylvania.

Duquesne Light Company is committed to creating a culture of inclusion. We value and respect the unique differences and experiences of our employees. We believe that our differences lead to better collaboration, innovation and outcomes. We want you to join our team!

Location: Hybrid in PIttsburgh, PA

Through a strong field presence, the District Manager is responsible for management of Transmission & Distribution (T&D) Construction and Maintenance operations, including safety, reliability, productivity, financial and employee relations.

Location: Hybrid at the Edison Service Center (Glenshaw, PA)

Responsibilities:

• Promote and drive positive safety culture and performance, including safe driving performance.
• Promote Diversity, Equity, and Inclusion to ensure all employees are valued, respected, and engaged.
• Responsible for the safe and efficient restoration of service and all emergency responses.
• Responsible for the construction of work performed to maintain reliable service and exceptional customer satisfaction, while leading the available resources against a standard of results.
• Responsible for ensuring a high level of productivity as defined by standard productivity models while completing service restoration, system betterment projects, customer commitments, and general service work.
• Responsible to administer and maintain safety standards for the Service Center territory.
• Responsible for ensuring customer commitments are met according to schedule in a professional manner and providing direct interaction with the customer.
• Responsible for ensuring Service Center activities are in compliance with all local, state, and federal regulations. Responsible for the environmental stewardship within the Service Center's area of responsibility. Also responsible for maintaining all facilities and the vehicles at the Service Center.
• Assists Engineering Technicians in the field design of projects in the Service Center territory. Develops and implements new policies, procedures and programs as required.
• Additional Responsibilities may be assigned.
• On call 24x7

Education & Experience Requirements:

• Bachelor’s degree in a related field
• An equivalent combination of education and experience will be considered in lieu of a degree
• Ten (10+) or more years of related experience
• Three (3+) or more years of prior management experience
• Valid Driver’s License

Preferred Qualifications

• Graduate Degree
• Prior experience in construction, operations, engineering, and customer service
• Experience managing represented employees.
• Knowledge of the collective bargaining unit contract.

Skills/Abilities Utilized in this Position Include:

• Demonstrated ability to lead a diverse group.
• Excellent customer service competencies.
• Directs supervisors, professionals, and crafts (between 30-70 employees), responsible for all costs and customer satisfaction within the Service Center territory.
• Budget accountability; responsible for facility upkeep and vehicle fleet.

Storm Roles

• All Non-Union Employees will serve in storm roles as appropriate to their role and skillset. Please be sure to discuss storm roles with the hiring manager for this position, as duties can vary across the Company. Examples of storm roles could include but aren't limited to duties such as: working with operations for service center support or with the communications, customer service or government affairs teams to respond to public and customer requests for information, etc.

EQUAL OPPORTUNITY EMPLOYER

Duquesne Light Holdings is committed to providing equal employment opportunity to all people in all aspects of the employment relationship, without discrimination because of race, age, sex, color, religion, national origin, disability, sexual orientation and gender identity or status as a Vietnam era or special disabled veteran or any other unlawful basis, as defined by applicable law, and fostering a workplace free of unlawful discrimination and retaliation. This policy affects decisions including, but not limited to, hiring, compensation, benefits, terms and conditions of employment, opportunities for promotion, transfer, layoffs, return from a layoff, training and development, and other privileges of employment. An integral part of Duquesne Light Holdings' commitment is to comply with all applicable federal, state and local laws concerning equal employment and affirmative action.

Duquesne Light Holdings is committed to offering an inclusive and accessible experience for all job seekers, including individuals with disabilities. Our goal is to foster an inclusive and accessible workplace where everyone has the opportunity to be successful.

If you need a reasonable accommodation to search for a job opening, apply for a position, or participate in the interview process, connect with us at [e-mail] and describe the specific accommodation requested for a disability-related limitation.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management

• Industries

  Utilities

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