District Manager - South Bay/ Westside Los Angeles area

Petco; Sacramento (CA); Remote; USD 95,000 - 135,000; Full time

Job summary

Petco is seeking a District Manager for the South Bay/ Westside Los Angeles area. This remote role must be based in the Los Angeles area and will oversee up to 15 locations across the South Bay, Westside and Long Beach region.

The District Manager provides leadership to store teams, drives sales, and ensures alignment with company policies and customer service standards. The role requires strategic planning, store operations oversight, and strong people management to develop Store Managers and

Responsibilities

• Provide leadership and guidance to stores to help achieve district sales and profit goals.
• Develop and implement plans and procedures to maximize district profits.
• Recruit, train and manage store management, ensuring adequate staffing and succession planning.
• Ensure outstanding customer service per Guest Care orientation and take corrective actions when needed.
• Monitor district sales and expenses, present district performance and recommendations to the Regional Manager.

Skills

Leadership

Store management

Sales analysis

Staff development

Cash handling

Job description

District Manager - South Bay/ Westside Los Angeles area

Want to help pets live their best lives?

We're proud to be where the pets go and where the pet people go. If you want to make a real difference, create an exciting career path, feel welcome to be your whole self and nurture your wellbeing, Petco is the place for you.

Our core values capture that spirit as we work to improve lives by doing what's right for pets and people.

• Pet First - Protect & Empower. All pets should Live their Best Life. We put the needs of pets and pet parents at the center of everything we do.
• Foster the Fun - Connect & Bond. Our Passion for pets brings us together! We celebrate the journey of pet parenthood through district experiences, products, and services.
• Let's Go! Own & Commit. We are stronger as One Petco team. We bring our unique superpowers and champion authenticity in everyone to drive success.

About Petco:

We're proud to be "where the pets go" to find everything they need to live their best lives for more than 60 years - from their favorite meals and toys, to trusted supplies and expert support from people who get it, because we live it. We believe in the universal truths of pet parenthood - the boundless boops, missing slippers, late night zoomies and everything in between. And we're here for it. Every tail wag, every vet visit, every step of the way. We are 29,000+ strong and together we nurture the pet-human bond in more than 1,500 Petco stores across the U.S., Mexico and Puerto Rico, 250+ Vetco Total Care hospitals, hundreds of preventive care clinics and eight distribution centers. In 1999, we founded Petco Love. Together, we support thousands of local animal welfare groups nationwide and have helped find homes for approximately 7 million animals through in-store adoption events.

This is a remote role but must be based in the Los Angeles area and will oversee up to 15 locations in the South Bay/ Westside/ Long Beach area.

What you'll do:

• Provide leadership and guidance to stores in order to ensure that district sales and profit goals are achieved.
• Develop and implement plans, policies and procedures in an effort to maximize profits.
• Frequently use individual judgement to take action with regard to merchandise placement, staffing decisions and problem resolution which may or may not be covered by specific operating procedures.

Essential Job Duties:

• Analyze and monitor the sales and expense figures for each store, provide feedback and make recommendations for improvement in order to ensure that store profitability is maximized, and present district sales figures to the Regional Manager for feedback and recommendations.
• Visit all district stores regularly and conduct inspections to ensure that Petco policies, procedures and merchandising programs are observed, and ensure that all new policies and procedures are properly implemented on a timely basis.
• Recruit, train, develop and manage Store Management to ensure that stores are adequately staffed at all times and succession plans are appropriately maintained for District/Regional needs.
• Within the guidelines of Guest Care orientation, ensure that all associates are properly trained to provide outstanding customer service, and take corrective action when necessary.
• Provide counsel to Store Managers, to include personnel issues, store events, problem solving, crisis intervention, etc. and foster open communications with store personnel and the community through periodic newsletters, store promotions, etc.
• Plan and set individual as well as store goals, and track the progress of each to ensure that objectives are met.
• Conduct regular visits to competitor locations and report observed changes in prices, operations, policies, etc. to the appropriate levels of management.
• Conduct regular audits of store paperwork, including bank deposit slips, overages/shortages, etc. and track trends to ensure that cash control procedures are in place and observed.
• Ensure that all stores within their district are aware of company directed Shrink reduction initiatives and comply with Asset Protection programs.
• Coordinate new store openings and existing store remodels, and facilitate the prompt repair of store equipment as required.
• Ensure that all store paperwork is completed accurately and in a timely manner and that all correspondence with Corporate is directed to the proper departments.
• Process and forward documentation to the appropriate department.
• Adhere to and promote through instruction established safety procedures.
• Monitor merchandise levels in all district stores and coordinate the balance of stock between stores to ensure that inventory levels are adequate. Audit quarterly and annual physical inventory counts for accuracy and to detect merchandise allocation problems. Follow-up on Regional Inventory Manager recommendations to ensure appropriate stock levels are maintained.
• Complete semi-annual performance evaluations and annual merit increase recommendations for all Store Managers in a district and submit them to the Regional Manager for approval.
• Ensure employee reviews are administered prior to due dates.

Supervisory Responsibility

Job duties entail primary responsibility for training and developing Store Managers and store personnel at all levels in the absence of the manager, including assignment delegation, instruction and follow-through. The District Manager is required to approve performance evaluations for all store employees and to provide guidance in the form of progressive discipline, whenever necessary, in accordance with established procedures. Additionally, it is the responsibility of the District General Manager to communicate all situations and/or conditions that affect the district (i.e., customer complaints/requests, inadequate inventory levels, unemployment hearings, etc.) with the appropriate level of management or department. Work Environment: The District General Manager position requires that quality time be spent traveling between stores, sometimes several hundred miles per week. There may be risk of injury resulting from improper procedures while assisting customers and store personnel.

Qualified applications with arrest or conviction records will