District Manager - Northwestern U.S. (Washington and Oregon)

Extended Stay America; Tacoma (WA); On-site; USD 95,000 - 135,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Savings Plan

Paid Time Off

Employee Assistance Program

Job summary

Extended Stay America in the Northwestern U.S. seeks an Area General Manager to oversee multiple properties, drive profitability, and improve KPI performance while ensuring policy compliance.

Leadership across hotels, guest/associate satisfaction, and district-wide initiatives are central to this role, with regular site visits and sales involvement to meet targets.

Qualifications

• Requires a minimum of four years hospitality management experience.
• Two years of multi-property level hotel experience required.
• Must have a valid driver's license and successfully pass a motor vehicle check.

Responsibilities

• Directs the General Managers of multiple properties to achieve optimum financial performance.
• Maximizes revenues and controls expenses to meet or exceed budgeted EBITDA for the district.
• Participates in sales site tours and drives sales efforts across hotels.
• Oversees execution of corporate initiatives and training compliance.
• Coaches on guest service results and addresses root causes of issues.
• Manages people resources including recruitment, mentoring, training, and performance evaluations.
• Promotes retention programs and high morale across the district.
• Conducts site visits to ensure safety, curb appeal, and brand standards.

Skills

Multi-property leadership

Revenue management

People management

Strategic planning

Customer satisfaction

Education

4-year degree

Tools

Office suite

Job description

POSITION PURPOSE AND SUMMARY

Location: Northwestern U.S. (Washington and Oregon)

Directs the General Managers of multiple properties to achieve optimum financial performance and continual improvement in the Key Performance Indicators including, but not limited to profitability, reputation management and guest/associate satisfaction while ensuring compliance to company policies and procedures. Responsible for the consistent overall application of company standards within their district.

MAJOR / KEY JOB DUTIES

• Demonstrates and promotes 100% commitment to providing the best possible experience for our guests and associates through key metrics.
• Maximizes revenues and controls expenses to meet or exceed budgeted EBITDA for the district. Provides oversight of other revenue areas including in-house rate reviews, rate compliance, labor standard management, room management, cash management, collections, timely receiving of purchase orders for good and service and energy management policy compliance.
• Actively participates in the Revenue Triangle and drafting of SMART action plans while working with hotel General Managers to drive desired results. Participates in sales site tours when needed, including assisting high volume producing accounts. Responsible for assisting in driving sales efforts at each hotel including meeting sales lead quotas and under-performing areas. Periodically participates in a sales call to the top 10 revenue generating accounts in the district.
• Oversees execution of corporate initiatives and drives Extended Stay University training course compliance.
• Exhibits thorough knowledge and ability to train on company standards and hotel operations.
• Takes the lead in monitoring Guest Service results for the district and provides coaching and action planning as needed to improve NPS in under-performing areas. Resolves escalated guest service issues while actively addressing underlying root cause(s).
• Conducts ongoing management of people resources to include recruiting, mentoring, training, coaching/counseling, development, performance improvement plans, annual reviews/merit, performance evaluations, disciplinary documentation and conducts terminations with guidance from HR department.
• Assists each General Manager with promotion of retention programs, turnover reduction strategies to maintain high morale and a professional work environment. Leads by example and exemplifies accessibility.
• Conducts site visits to properties to inspect for compliance in the following areas: safety, health, security, risk prevention, loss prevention, room inspections, curb appeal and overall brand standards.

OTHER DUTIES

• Ensures the properties comply with company policies and applicable laws.
• Spends 70% of time at hotels conducting site visits, property audits and providing coaching.
• Actively reviews and monitors social media websites to ensure timely and appropriate responses to postings.
• Ensures the Customer Care database is properly maintained for each hotel and that all complaints are addressed in an effective and timely manner.

BENEFITS

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Health Care and Dependent Care Flexible Spending Accounts
• Employer Paid Basic Life and AD&D Insurance
• Employer Paid Long Term Disability
• Optional Employee Paid - Voluntary Benefits
  • Short-Term Disability
  • Buy-Up Long-Term Disability
  • Supplemental Life Insurance
  • Dependent Life Insurance
• 401(k) Savings Plan
• Paid Time Off
• Employee Assistance Program (EAP)

Compensation

Pay Ranges

Pay range information for the position you are applying for is below. Disclaimer: Compensation may vary based on role, level, experience, length of time in a position, and location. Candidates are not guaranteed to be at the high or low end of the compensation ranges presented. The Company complies with applicable federal, state, and local minimum wage requirements.

ESA Management, LLC is an Equal Opportunity Employer. It is the policy of ESA Management, LLC to treat applicants and associates in all aspects of the employment relationship without regard to race, color, religion, creed, sex, pregnancy, age (as defined under applicable law), national origin or ancestry, disability status, veteran status, genetic information or any other characteristic protected by federal, state or local laws.

KNOWLEDGE, SKILLS, ABILITIES & COMPETENCIES

• Thorough knowledge of the market, competition, demand generators and new supply for each property within the district
• Read and comprehend complex instructions and electronic learning systems. Solid English skills regarding reading, writing and verbal communication to be able to communicate effectively with guests, associates, and outside vendors.
• Ability to organize multiple projects, manage and prioritize multiple tasks and meet deadlines.
• Well-developed planning and organizational skills.
• Strong leadership skills to oversee multiple properties.
• Basic knowledge of computers and software including the ability to use e-mail, word processing, and spreadsheet software.
• Must possess analytical ability and skills

ENVIRONMENTAL JOB REQUIREMENTS

• While performing the duties of this job, the associate is regularly required to stand, walk, use hands to finger, handle or feel objects, tools, or controls and talk, hear, or smell. Frequently required to reach with hands and arms. The associate is occasionally required to sit; climb or balance; and stoop, kneel, crouch, or crawl.
• The associate must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
• The associate is frequently required to travel within the local community. Travel throughout the district is required, which may necessitate air travel and overnight stays.
• While performing this job, the associate frequently works in outside weather conditions and is exposed to wet and/or humid conditions. The associate occasionally works near moving mechanical parts and is occasionally exposed to fumes or airborne particles and toxic or caustic chemicals.
• The noise level in the work environment is usually moderate.

MINIMUM QUALIFICATIONS

• Requires a minimum of four years hospitality management experience.
• Two years of multi-property level hotel experience required.
• Must have a valid driver's license and successfully pass a motor vehicle check.

PREFERRED QUALIFICATIONS

• 4-year degree highly preferred