District Manager

Extended Stay America

Waltham (MA)

On-site

USD 110,000 - 140,000

Full time

14 days+

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Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Savings Plan

Paid Time Off

Employee Assistance Program (EAP)

Job summary

Extended Stay America is seeking a District Manager to lead the operations across multiple properties in the assigned district. You will collaborate with General Managers to maximize profitability, drive revenue, manage expenses and ensure adherence to company standards.

You will monitor guest and associate satisfaction, oversee training programs, and conduct regular property visits to enforce safety, brand standards and policy compliance.

Qualifications

Minimum four years hospitality management experience.
Two years of multi-property level hotel experience are required.
Valid driver's license required.

Responsibilities

Directs GMs across multiple properties to achieve profitability and KPIs.
Oversees revenue generation, rate compliance, labor, and energy management.
Leads execution of corporate initiatives and training compliance.
Monitors guest service results and coaches GMs to improve NPS.
Conducts site visits and ensures compliance with policies and brand standards.

Skills

Leadership

Multi-property management

Market knowledge

English proficiency

Planning & organization

Analytical ability

Computer skills (MS Office)

Education

Bachelor's degree preferred

Tools

MS Office

CRM/Property management systems

Job description

POSITION PURPOSE AND SUMMARY

Directs the General Managers of multiple properties to achieve optimum financial performance and continual improvement in the Key Performance Indicators including, but not limited to profitability, reputation management and guest/associate satisfaction while ensuring compliance to company policies and procedures. Responsible for the consistent overall application of company standards within their district.

MAJOR / KEY JOB DUTIES

Demonstrates and promotes 100% commitment to providing the best possible experience for our guests and associates through key metrics.
Maximizes revenues and controls expenses to meet or exceed budgeted EBITDA for the district. Provides oversight of other revenue areas including in-house rate reviews, rate compliance, labor standard management, room management, cash management, collections, timely receiving of purchase orders for good and service and energy management policy compliance.
Actively participates in the Revenue Triangle and drafting of SMART action plans while working with hotel General Managers to drive desired results. Participates in sales site tours when needed, including assisting high volume producing accounts. Responsible for assisting in driving sales efforts at each hotel including meeting sales lead quotas and under-performing areas. Periodically participates in a sales call to the top 10 revenue generating accounts in the district.
Oversees execution of corporate initiatives and drives Extended Stay University training course compliance.
Exhibits thorough knowledge and ability to train on company standards and hotel operations.
Takes the lead in monitoring Guest Service results for the district and provides coaching and action planning as needed to improve NPS in under-performing areas. Resolves escalated guest service issues while actively addressing underlying root cause(s).
Conducts ongoing management of people resources to include recruiting, mentoring, training, coaching/counseling, development, performance improvement plans, annual reviews/merit, performance evaluations, disciplinary documentation and conducts terminations with guidance from HR department.
Assists each General Manager with promotion of retention programs, turnover reduction strategies to maintain high morale and a professional work environment. Leads by example and exemplifies accessibility.
Conducts site visits to properties to inspect for compliance in the following areas: safety, health, security, risk prevention, loss prevention, room inspections, curb appeal and overall brand standards.

OTHER DUTIES

Ensures the properties comply with company policies and applicable laws.
Spends 70% of time at hotels conducting site visits, property audits and providing coaching.
Actively reviews and monitors social media websites to ensure timely and appropriate responses to postings.
Ensures the Customer Care database is properly maintained for each hotel and that all complaints are addressed in an effective and timely manner.

BENEFITS

Medical Insurance
Dental Insurance
Vision Insurance
Health Care and Dependent Care Flexible Spending Accounts
Employer Paid Basic Life and AD&D Insurance
Employer Paid Long Term Disability
Optional Employee Paid - Voluntary Benefits
- Short-Term Disability
- Buy-Up Long-Term Disability
- Supplemental Life Insurance
- Dependent Life Insurance
401(k) Savings Plan
Paid Time Off
Employee Assistance Program (EAP)

Compensation

Pay Ranges

Pay range information for the position you are applying for is below. Disclaimer: Compensation may vary based on role, level, experience, length of time in a position, and location. Candidates are not guaranteed to be at the high or low end of the compensation ranges presented. The Company complies with applicable federal, state, and local minimum wage requirements.

Pay ranges for the following states only:

California: $90,000 - $95,000
Colorado: $87,000 - $92,000
Illinois: $80,000 - $90,000
Minnesota: $80,000 - $85,000
New Jersey: $85,000 - $90,000
Washington: $85,000 - $90,000
Whitestone, NY: $90,000 - $95,000

ESA Management, LLC is an Equal Opportunity Employer. It is the policy of ESA Management, LLC to treat applicants and associates in all aspects of the employment relationship without regard to race, color, religion, creed, sex, pregnancy, age (as defined under applicable law), national origin or ancestry, disability status, veteran status, genetic information or any other characteristic protected by federal, state or local laws.

KNOWLEDGE, SKILLS, ABILITIES & COMPETENCIES

Thorough knowledge of the market, competition, demand generators and new supply for each property within the district
Read and comprehend complex instructions and electronic learning systems. Solid English skills regarding reading, writing and verbal communication to be able to communicate effectively with guests, associates, and outside vendors.
Ability to organize multiple projects, manage and prioritize multiple tasks and meet deadlines.
Well-developed planning and organizational skills.
Strong leadership skills to oversee multiple properties.
Basic knowledge of computers and software including the ability to use e-mail, word processing, and spreadsheet software.
Must possess analytical ability and skills

ENVIRONMENTAL JOB REQUIREMENTS

While performing the duties of this job, the associate is regularly required to stand, walk, use hands to finger, handle or feel objects, tools, or controls and talk, hear, or smell. Frequently required to reach with hands and arms. The associate is occasionally required to sit; climb or balance; and stoop, kneel, crouch, or crawl.
The associate must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
The associate is frequently required to travel within the local community. Travel throughout the district is required, which may necessitate air travel and overnight stays.
While performing this job, the associate frequently works in outside weather conditions and is exposed to wet and/or humid conditions. The associate occasionally works near moving mechanical parts and is occasionally exposed to fumes or airborne particles and toxic or caustic chemicals.
The noise level in the work environment is usually moderate.

MINIMUM QUALIFICATIONS