District Manager - North Carolina

smartstop; Charlotte (NC); On-site; USD 85,000 - 120,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

401(k) match

Paid Time Off

Weekday schedule

Job summary

SmartStop Self Storage is seeking a District Manager primarily for North Carolina. You will lead multi-store operations, drive customer experience, and manage staff across several stores in Charlottesville/Raleigh area and adjacent markets.

The role requires strong leadership, recruitment and coaching skills, with travel across stores in NC, SC, and VA. Base pay starts at $85,000 with quarterly and annual bonuses, Monday–Friday schedule.

Qualifications

• Must have multi-unit retail sales/service operations leadership experience.
• Proven ability to meet and exceed performance standards.
• Excellent communication, interpersonal, and motivational skills.
• Proven ability to lead, develop, and coach staff.
• Strong analytical and problem-solving abilities.

Responsibilities

• Oversee district store activities and operations to meet goals and customer service standards.
• Meet or exceed monthly revenue budgets.
• Conduct facility audits for standards compliance.
• Direct daily staff scheduling and provide coaching/feedback.
• Recruit, interview, and hire staff.

Skills

Multi-unit leadership

Retail sales/service

Communication

Staff development

Coaching

Time management

MS Office

Web-based systems

Education

Bachelor’s Degree preferred

Tools

MS Office

Web-based systems

Job description

Think Outside the Box!

Join a Company That’s Changing the Game!

At SmartStop® Self Storage, we believe in embracing change, driving innovation, and elevating every team member’s journey.

About Us

SmartStop® Self Storage (NYSE: SMA) is one of the largest self-storage operators in North America and a publicly traded real estate investment trust. Headquartered in sunny Ladera Ranch, California, SmartStop owns or manages more than 460 self-storage properties across 35 U.S. states, Washington, D.C., and Canada, comprising over 270,000 units and more than 35 million rentable square feet.

Our fully integrated team of more than 1,000 self-storage professionals is dedicated to delivering an exceptional customer experience and driving long‑term value for our customers, investors, and communities.

SmartStop’s commitment to service excellence and workplace culture has been recognized with multiple industry honors, including being named to Newsweek’s Best Customer Service Award (2021, 2023 and 2024), earning the Reputation 800 Award (2022-2023), and being recognized as a Top Workplace in Orange County (2022-2024), an award based entirely on employee feedback regarding our culture, leadership, and values.

We’re growing fast — and we want you to grow with us.

Salary:

starting at $85,000 + metrics based quarterly bonus & annual discretionary bonus

District Manager – Primarily North Carolina - Job Summary

We’re looking for a self‑driven, self‑aware, leader who’s devoted to inspiring and motivating their team and providing exceptional customer experience.

Job Duties

• Accountable for all district store activities and operations impacting customers, staff, and the achievement of company goals/expectations through direct interaction and use of appropriate company resources.
• Meets company revenue goals by achieving or exceeding monthly budget expectations.
• Conducts facility audits to ensure physical and operational standards are being met.
• Directly oversees daily activities and scheduling of staff and provides feedback, positive and corrective.
• Recruits, interviews, and hires new staff members.
• Leads by example, creating a climate in which staff want to do their best by leading and communicating a shared vision with teammates and providing coaching and development.
• Travels within the designated area to every store and to other designated locations as directed by the company to attend meetings and training sessions. This district has stores in Charlottesville/Raleigh, NC, Indian Land, SC and Richmond, VA).

Qualifications

• Must have multi-unit retail sales/service operations leadership experience, preferably in transferable industry such as Retail Sales, Hotel, Restaurant, Leasing, Travel, Car Rental, or Equipment Rental.
• Proven ability to consistently meet and exceed performance standards.
• Excellent communication, interpersonal, and motivational skills.
• Proven ability to lead, develop, and coach staff.
• Strong analytical and problem‑solving abilities.
• Ability to prioritize multiple projects and deal with numerous interruptions.
• Works well under pressure while meeting deadlines consistently.
• Ability to work independently with minimal supervision Demonstrated leadership in building, developing and retaining high‑performing teams of hourly employees in a retail, sales, service or related industry.
• Exceptional communication, people skills, and time management skills.
• Proficient in MS Office and web‑based systems.
• Passion for customer service excellence and coaching staff.
• Bachelor’s Degree preferred.

Benefits

• Annual compensation to include a base pay of $85,000 with a potential of up to $120,000 with a metrics‑based quarterly bonuses and performance based annual bonus.
• Comprehensive group healthcare includes medical, dental, vision and life insurance.
• 401(k) with a generous employer match.
• Paid Time Off
• Monday thru Friday work schedule

Lead Together!