District Manager- dd's DISCOUNTS

Ross Stores, Inc.; Mesquite (TX); Hybrid; USD 90,000 - 120,000; Full time

Job summary

Ross Stores, Inc. is seeking a District Operations Manager to lead the day-to-day operations across assigned locations, ensuring adherence to company standards and profitability. You will leverage data to address trends, coach store teams, and drive customer service excellence. Travel will be required to visit stores and support district goals.

You will recruit, train and develop store management, manage payroll hours within budget, and maintain safety and compliance across the district.

Qualifications

• 5+ years of retail management or operations experience.
• Excellent verbal and written communication skills.
• Valid driver’s license and willingness to travel.
• Ability to adapt quickly to ambiguity and manage multiple tasks.

Responsibilities

• Lead district operations and ensure adherence to company standards.
• Conduct store visits focusing on people, service, and shrink reduction.
• Recruit, train and develop store management teams.
• Leverage data to understand trends and drive sales and profit.
• Manage payroll hours and expenditures within budget; ensure safety compliance.

Skills

Verbal & written communication

Microsoft Office Suite

Adaptability & multitasking

Retail management experience

Driver's license

Travel readiness

Education

High School diploma

Bachelor's degree preferred

Tools

Microsoft Office Suite

Job description

Our values start with our people, join a team that values you!

Bring your talents to Ross, our leading off-price retail chain with over 2,200 stores, and a strong track record of success and growth. Our focus has always been bringing our customers a constant stream of high-quality brands and on-trend merchandise at extraordinary savings. All while providing a fun and exciting treasure hunt experience.

As Part Of Our Team, You Will Experience

• Success. Our winning team pursues excellence while learning and evolving
• Career growth. We develop industry leading talent because Ross grows when our people grow
• Teamwork. We work together to solve the hard problems and find the right solution
• Our commitment to Diversity, Equality & Inclusion, and our community. We celebrate the backgrounds, identities, and ideas of those who work and shop with us because our differences make us stronger. We strive to be a positive force in our community.

Our Corporate headquarters are in Dublin, CA, we have 3 buying offices in key markets in New York City, Los Angeles, and Boston, and 8 distribution centers nationwide. With 2023 revenues of $20.4 billion, we are a Fortune 500 company who is committed to providing an inclusive work environment with continuous learning opportunities and development for our teams.

GENERAL PURPOSE

Accountable for all phases of district operations. Manages and controls the operation of an assigned district to ensure consistency with Company standards and expectations. Responsible for conducting Store Visits focused on people, customer service, store contribution, and adherence to shrink reduction initiatives. This includes the administration, tracking and follow-up for all visits. Ensures all Company standards and best practices are executed with excellence in all assigned locations. Leverage all available data to understand, problem solve and proactively support business trends. Provides leadership and guidance to stores in order to ensure that district sales and profit goals are achieved while meeting Customer Service goals. Responsible for recruiting, training and developing store management teams.

Essential Functions

Great/Exceptional People

• Recruit and select highly talented people and build succession plans designed to meet Brand and Company growth goals. Collaborate with peers to develop a company-wide talent pipeline.
• Ensure consistent application of performance management practices including but not limited to annual performance appraisals, progressive counseling activities and development plans.
• Ensures compliance of Ross HR policies and procedures.
• Handles Employee Relations issues, ensuring partnership with HR and LP organizations.
• Maintains adherence to Company safety policies and ensures the safety of Associates and Customers. True Customer Service
• Serves as a point of contact for Customer Service issues in the district.
• Responds quickly and effectively to all Customer inquiries.
• Ensures that an excellent level of Customer Service is provided in all assigned locations. Drive Contribution
• Responsible for the management of and continuous monitoring of all actual expenditures to be within budget.
• Controls payroll hours to plan, as the primary controllable expense, as well as adjusting to current business trends.
• Ensures a safe, accident-free environment for all Customers and Associates. Maintains compliance to all state, local and federal regulations. Reduce Shrink
• Demonstrates and drives Loss Prevention initiatives and awareness programs.
• Meets Company shrink goals. Deliver the Treasure/Dealz
• Ensures proper merchandising presentation and organization by adhering to the Company’s merchandising philosophy and processes.
• Assesses and escalates any inventory level discrepancies.

COMPETENCIES

Building Effective Teams

Ensures Accountability & Execution

Developing Talent

Manages Conflict

Collaboration

Business Acumen

Leading by Example

Plans, Aligns & Prioritizes

Qualifications & Special Skills Required

Excellent verbal and written communication skillsProficiency with Microsoft Office SuiteProven ability to adapt quickly to ambiguity and allocate time to execute multiple tasks and changing priorities5 or more years of retail management or operations experienceValid Driver’s License requiredTravel required

EDUCATION / CERTIFICATIONS

High School Degree or equivalent required, bachelor’s degree in related field preferred

Physical Requirements

Sitting, standing, walking, hearing, talking on telephone, attending in-person meetings, typing, and working with paper/files

Consistent timeliness and regular attendance

Vision: ability to see information in print and/or electronically

Hybrid: regular in-office presence with option to work a combination of in-office and remote

Supervisory Responsibilities

Store Managers

DISCLAIMER

This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at management’s discretion.Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities and experience. We believe that it is an essential part of the Company’s overall commitment to attract, hire and develop a strong, talented and diverse workforce. Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical, mental or developmental disability, sex (which includes pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), veteran status, military status, marital or registered domestic partnership status, medical condition (including cancer or genetic characteristics), genetic information, gender, gender identity, gender expression, sexual orientation, as well as any other category protected by federal, state or local laws.

DISCLAIMER

This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at management’s discretion.Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities and experience. We believe that it is an essential part of the Company’s overall commitment to attract, hire and develop a strong, talented and diverse workforce. Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical, mental or developmental disability, sex (which includes pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), veteran status, military status, marital or registered domestic partnership status, medical condition (including cancer or genetic characteristics), genetic information, gender, gender identity, gender expression, sexual orientation, as well as any other category protected by federal, state or local laws.