Manager, District

Ross Stores; Windy Hill Beach (SC); Hybrid; USD 65,000 - 90,000; Full time

Job summary

Ross Stores is seeking a District Operations Manager to oversee multiple stores, drive personnel development, and ensure execution of company standards across the district. The role emphasizes people leadership, customer service, and operational excellence in a fast-paced retail environment.

The position requires strong communication, budgeting, and collaboration with HR and store teams, with travel to assigned locations as part of district leadership duties.

Qualifications

• Excellent verbal and written communication skills.
• Proficiency with Microsoft Office Suite.
• Ability to adapt quickly to ambiguity and allocate time to execute multiple tasks and changing priorities.
• 5+ years of retail management or operations experience.
• Valid Driver’s License required; travel.
• Bachelor’s degree preferred.

Responsibilities

• Recruit and develop store management teams.
• Ensure consistent performance management practices and appraisals.
• Ensure compliance with Ross HR policies and safety guidelines.
• Handle employee relations issues with HR collaboration.
• Manage district expenses and payroll hours within budget.
• Drive shrink reduction initiatives and loss prevention.
• Ensure proper merchandising presentation and inventory control.
• Lead district to meet sales and profit goals.

Skills

Excellent verbal and written comms

Microsoft Office Suite

Ambiguity adaptability & multitasking

Retail management/operations (5+ yrs)

Valid driver’s license

Travel required

Education

High School Diploma or equivalent

Bachelor’s degree preferred

Tools

Microsoft Office Suite

Job description

Our values start with our people, join a team that values you!

Bring your talents to Ross, our leading off-price retail chain with over 2,200 stores, and a strong track record of success and growth. Our focus has always been bringing our customers a constant stream of high-quality brands and on-trend merchandise at extraordinary savings. All while providing a fun and exciting treasure hunt experience.

As part of our team, you will experience:

• Success. Our winning team pursues excellence while learning and evolving
• Career growth. We develop industry leading talent because Ross grows when our people grow
• Teamwork. We work together to solve the hard problems and find the right solution
• Our commitment to Diversity, Equality & Inclusion, and our community. We celebrate the backgrounds, identities, and ideas of those who work and shop with us because our differences make us stronger. We strive to be a positive force in our community.

Our Corporate headquarters are in Dublin, CA, we have 3 buying offices in key markets in New York City, Los Angeles, and Boston, and 8 distribution centers nationwide. With 2023 revenues of $20.4 billion, we are a Fortune 500 company who is committed to providing an inclusive work environment with continuous learning opportunities and development for our teams.

GENERAL PURPOSE

Accountable for all phases of district operations. Manages and controls the operation of an assigned district to ensure consistency with Company standards and expectations. Responsible for conducting Store Visits focused on people, customer service, store contribution, and adherence to shrink reduction initiatives. This includes the administration, tracking and follow-up for all visits. Ensures all Company standards and best practices are executed with excellence in all assigned locations. Leverage all available data to understand, problem solve and proactively support business trends. Provides leadership and guidance to stores in order to ensure that district sales and profit goals are achieved while meeting Customer Service goals. Responsible for recruiting, training and developing store management teams.

ESSENTIAL FUNCTIONS

Great/Exceptional People

• Recruit and select highly talented people and build succession plans designed to meet Brand and Company growth goals. Collaborate with peers to develop a company-wide talent pipeline.
• Ensure consistent application of performance management practices including but not limited to annual performance appraisals, progressive counseling activities and development plans.
• Ensures compliance of Ross HR policies and procedures.
• Handles Employee Relations issues, ensuring partnership with HR and LP organizations.
• Maintains adherence to Company safety policies and ensures the safety of Associates and Customers.

True Customer Service

• Serves as a point of contact for Customer Service issues in the district.
• Responds quickly and effectively to all Customer inquiries.
• Ensures that an excellent level of Customer Service is provided in all assigned locations.

Drive Contribution

• Responsible for the management of and continuous monitoring of all actual expenditures to be within budget.
• Controls payroll hours to plan, as the primary controllable expense, as well as adjusting to current business trends.
• Ensures a safe, accident-free environment for all Customers and Associates. Maintains compliance to all state, local and federal regulations.

Reduce Shrink

• Demonstrates and drives Loss Prevention initiatives and awareness programs.
• Meets Company shrink goals.

Deliver the Treasure/Dealz

• Ensures proper merchandising presentation and organization by adhering to the Company’s merchandising philosophy and processes.
• Assesses and escalates any inventory level discrepancies.

COMPETENCIES

Building Effective Teams

Ensures Accountability & Execution

Developing Talent

Manages Conflict

Collaboration

Business Acumen

Leading by Example

Plans, Aligns & Prioritizes

QUALIFICATIONS & SPECIAL SKILLS REQUIRED

• Excellent verbal and written communication skills
• Proficiency with Microsoft Office Suite
• Proven ability to adapt quickly to ambiguity and allocate time to execute multiple tasks and changing priorities
• 5 or more years of retail management or operations experience
• Valid Driver’s License required
• Travel required

EDUCATION / CERTIFICATIONS

• High School Degree or equivalent required, bachelor’s degree in related field preferred

PHYSICAL REQUIREMENTS

Job requires ability to work in an office environment, primarily on a computer

Requires sitting, standing, walking, hearing, talking on the telephone, attending in-person meetings, typing, and working with paper/files, etc

Consistent timeliness and regular attendance

Vision requirements: Ability to see information in print and/or electronically

For hybrid: This role requires regular in-office presence, including to engage in in-person team interaction, meetings and collaboration, client support, mentoring, coaching, and/or feedback

However, this role can perform duties effectively using a combination of in-office and remote work

SUPERVISORY RESPONSIBILITIES

Store Managers

DISCLAIMER

This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at management’s discretion.

Ross is an equal employment opportunity employer.

We consider individuals for employment or promotion according to their skills, abilities and experience.

We believe that it is an essential part of the Company’s overall commitment to attract, hire and develop a strong, talented and diverse workforce.

Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical, mental or developmental disability, sex (which includes pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), veteran status, military status, marital or registered domestic partnership status, medical condition (including cancer or genetic characteristics), genetic information, gender, gender identity, gender expression, sexual orientation, as well as any other category protected by federal, state or local laws.