District Manager

calwatergroup; Visalia (CA); On-site; USD 120,000 - 180,000; Full time

Job summary

California Water Service Group (Cal Water) invites applications for the District Manager role to oversee Visalia and Selma district operations from the Visalia, CA office. The position leads field operations, customer service, and regulatory planning while coordinating with state agencies and local officials.

The role requires extensive experience in water utilities, strategic budgeting, and strong communication with the community and media as the district spokesperson.

Qualifications

• Bachelor's degree or equivalent in water utility or related field.
• Minimum ten years’ experience in water utility field operations or customer service.
• Active Grade IV DWOP certification required; Grade V within 18 months.
• Experience with budgeting, district planning and regulatory interactions.

Responsibilities

• Oversee field operations and customer service activities across district.
• Plan short- and long-term district goals and budgets.
• Develop and manage capital improvement budget and rate case processes.
• Ensure SOX compliance and regulatory reporting.
• Coordinate with state/local agencies and manage media communications as needed.
• supervise water system operations, including distribution, treatment, and maintenance.

Skills

Leadership

Budgeting

Staff supervision

Regulatory compliance

Public communications

Education

Bachelor's degree or equivalent in water utility

Ten years water utility field ops experience

Water Distribution Operator Grade IV Certification

Grade V Certification within 18 months

Job description

California Water Service Job Description

California Water Service Group (Cal Water) invites you to build a meaningful career with the third largest publicly traded water utility in the United States. Guided by our mission to be the leading provider of water and wastewater services, we are dedicated to improving the quality of life for the customers, communities, and employees we serve. Our culture is grounded in core values-integrity, quality, service, value, health and safety, respect and collaboration, and corporate citizenship-and is reflected in our recognition as a Top Workplace®, a Great Place to Work®, and a J.D. Power leader in customer satisfaction for multiple years. Join Cal Water and be part of a purpose driven organization where your work makes a lasting impact.

The District Manager is responsible for the general oversight of all field operations and customer service activities in the district; establishing oneself as a leader in the community; acting as district spokesperson for media communication; short and long-term district planning; budgeting and rate case development; development of district personnel and coordination of district activities with Customer Support Services entrepreneurial marketing to insure Company growth. This position will be responsible for both our Visalia and Selma district offices but based in Visalia, CA.

ESSENTIAL FUNCTIONS:

• Manages staff to include: prioritizing and assigning work; conducting performance evaluations; training and development; and making hiring, termination and disciplinary recommendations
• Provides oversight of all field operations, customer service activities, production operations, and contract operations
• Plans and expedites short- and long-term district goals
• Develops, monitors, and administers district budget, capital improvement budget, and rate case; participates in audits
• Oversees SOX compliance and reporting
• Responsible for the administration of, adherence to, and financial disposition of all contracts
• Responsible for working with state and local government agencies as well as regulatory bodies
• Acts as the Shift Operator as needed
• When functioning as the Shift Operator will supervise the day-to-day operations in one or more of the Company's water systems, including water distribution, production, treatment, maintenance, and construction activities and provides direction for daily water quality and quantity water system operations, maintenance, and stand-by operator after hour activities
• Ensures certified distribution operators or treatment operators are properly trained to make decisions that affect water quality and quantity using manual or supervisory control and data acquisition (SCADA)
• Provides oversight to the operations and maintenance of well sites, system booster stations, reservoirs, treatment plant, compliance water sampling, and testing
• Provides oversight to system main repairs, service repairs, meter repairs and replacement program, flushing program, valve operation program, and conducts fire flow availability tests
• Oversees and responds to all water quality and environmental inquiries and issues; may participate in inspections; and interacts with applicable local, state, federal agencies
• Forecasts and plans water supply, including securing additional supplies through negotiations and possible short- and long-term transfer agreements
• Ensures all water quality regulations are met
• Ensures the distribution system is properly maintained
• Develops training plans for district personnel in coordination with various Customer Support Services departments
• Coordinates and plans internal and outside agency meetings regarding current and future water supply and related costs
• Acts as designated media spokesperson for all types of media communication, including TV, newspaper, and radio
• Participates at a district and corporate level in entrepreneurial marketing, including out-of-state when necessary, to ensure Company's growth and competitive high quality footprint
• Builds, develops and maintains relationship with City, County and water agencies
• Participates in community relations and community service to ensure the Company's partnership in the community
• Commitment to the Company's Continuous Improvement process
• Performs work on-site in the assigned office location
• Perform other duties as assigned to fulfill business operational needs and objectives
• Attend meetings and training as directed by California Water Service

MINIMUM QUALIFICATIONS:

• Bachelor's degree and/or equivalent relevant water utility experience
• Ten years of experience working in a water utility in field operations, customer service, or related department
• State Water Resources Control Board-Drinking Water-Operator Certification Programs Water Distribution Operator Grade IV Certification
• Must obtain State Water Resources Control Board-Drinking Water-Operator Certification Programs Water Distribution Operator Grade V Certification in 18 months
• State W