District Manager
BARISTAS DEL CARIBE, LLC
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Job summary
BARISTAS DEL CARIBE, LLC seeks a District Manager to lead multiple store managers across an assigned district, ensuring top-tier Starbucks customer experience and partner engagement. The role requires strategic planning, coaching, and strong operational oversight to drive district performance.
Responsibilities include staffing, developing store managers, analyzing local markets, and safeguarding compliance and safety while maintaining brand standards and integrity across the district.
Qualifications
- Direct store operation management experience in multi-store environment.
- Proven ability to lead store managers and district teams.
- Experience with wage and hour laws for nonexempt workers.
- Strong analytical skills for district performance.
- Ability to build partnerships with customers and partners.
Responsibilities
- Attract and develop store manager talent within the district.
- Coach and manage the performance of store managers.
- Lead a team to deliver legendary customer and partner experiences.
- Ensure district operations meet safety, integrity, and compliance.
- Monitor district financial performance and implement strategic plans.
Skills
Education
Job description
ThisjobcontributestoStarbuckssuccessbyleadingateamofstoremanagerswithinanassigneddistricttoachievebusiness results while creating and maintaining the Starbucks Experience for our customers and partners. Thedistrict manager is required to regularly and customarily exercise discretion in managing the overall operation of thestores within the assigned district. The majority of time is spent staffing, coaching, developing and managing theperformance of store managers, understanding local customer needs, ensuring district-wide customer satisfactionandproductquality,analyzingkeybusinessindicatorsandtrends,managingthedistrict'sfinancialperformance,andmanagingsafetyandsecuritywithinthedistrict.Theincumbentisresponsiblefor modelingandactingin accordancewithStarbucksguidingprinciples.
ThisjobcontributestoStarbuckssuccessbyleadingateamofstoremanagerswithinanassigneddistricttoachievebusiness results while creating and maintaining the Starbucks Experience for our customers and partners. Thedistrict manager is required to regularly and customarily exercise discretion in managing the overall operation of thestores within the assigned district. The majority of time is spent staffing, coaching, developing and managing theperformance of store managers, understanding local customer needs, ensuring district-wide customer satisfactionandproductquality,analyzingkeybusinessindicatorsandtrends,managingthedistrict'sfinancialperformance,andmanagingsafetyandsecuritywithinthedistrict.Theincumbentisresponsiblefor modelingandactingin accordancewithStarbucksguidingprinciples.
Responsibilitiesandessentialjobfunctionsincludebutarenotlimitedtothefollowing:
Settinggoalsfortheworkgroup,developingorganizationalcapability,andmodelinghowweworktogether:
- Attractsandselectsmanagementtalentfor thedistrictandregionas awhole.Coachesanddevelopsstoremanagerteamtoattractandselecthighqualitytalentfortheirstores.
- Buildsstoremanagercapabilitytocoach,developandmanagetheperformanceoftheirdirectreports.
- Leadsateamofstoremanagerstodeliverlegendarycustomerandpartnerexperiences.Spendsmajorityoftimeinstores observing store environments and operational effectiveness, coaching and developing store managers toachievebusinessgoals.
- Managesthroughunusualeventstokeepdistrictoperatingto standard.
- Manageswithintegrity,honestyandknowledgethatpromotetheculture,valuesandmissionof Starbucks.
- Setsclearexpectations,delegatesandcommunicateskeyresponsibilitiesandpracticestostoremanagerstoensuresmoothflowofoperationswithinthedistrict.
Developingstrategicandoperationalplansfortheworkgroup,managingexecution,andmeasuringresults:
- Creates district implementation plans based on trend analysis and local market knowledge to ensure effectiveexecutionofregionalandcompanyinitiativesthatachievebothoperationalexcellenceandbusinessresults.Followsupconsistentlywithteamofstoremanagerstoensureaccountabilitytoplans.
- Monitorsandmanagesdistrict-widemanagementstaffinglevels.Ensuresstoremanagertalentacquisitionanddevelopmentinordertoachieveandmaintaindistrictoperationalrequirements.
- Utilizesexistingtoolstoidentifyandprioritizecommunicationsandfilterscommunicationstostoremanagerswithinthe district. Communicates clearly, concisely and accurately in order to ensure effective operations at the store anddistrictlevel.
Providingfunctionalexpertiseandexecutingfunctionalresponsibilities:
- Accessesexternalresourcestosupportdistrict-wideoperationsandtoexecutedistrictandregionalinitiativessuchasPartnerResources,Marketing,Partner&AssetProtection,Finance,RealEstate,andStoreDevelopment.
- Buildsstoremanagercapabilitytoanalyzestorelevelbusinesstrendsandresults.
- Ensuresadherencetoapplicablewageandhourlawsfornonexemptpartnersandminors.
- Proactivelyidentifiesproblems,embracesproblemsaschallengestosolveandcoachesstoremanagerstodothesame.
- Responsibletoprovidefeedbackon a regularbasisto supportservicesfunctionstoensurethemostsuccessfulbusinesspartnership.
- Solicitscustomerfeedbackandproactivelyresearcheslocalmarketstounderstandcustomerandcommunityneeds.
- Utilizesmanagementinformationtoolsandanalyzesfinancialreportstoidentifyandaddresstrendsandissuesindistrictperformance.
Providingpartnerswithcoaching,feedback,anddevelopmentalopportunitiesandbuildingeffectiveteams:
- Develops and maintainspositive relationships with partners in the district by understanding and addressingindividual motivation,culturalnuances,needsandconcerns.Challengesandmotivatespartnerstoachievebusinessresults.
- Ensuresstore managersadhereto legalandoperationalcompliancerequirements.Regularlychecksinto ensurehourlypartnershavebeentrainedbymanagementtoadheretolegalandoperationalcompliancerequirements.
- Manages district's store managers by regularly conducting performance assessments, providing feedback, andsettingchallenginggoals to improvepartnerperformance.Managesongoingpartnerperformanceusingperformancemanagementtoolstosupportorganizationalobjectives.
- Recognizesandreinforcesindividualandteamaccomplishmentsbyusingexistingorganizationalmethods.
- Utilizesanddemonstrateseffectivemanagementprinciplesandpracticestocreateandmaintaina successfulteamofstoremanagers,resultinginanenvironmentwherepartnersarevaluedandrespected.
- Progressivelyresponsibleretailexperience5 years
- Experienceanalyzingfinancialreports
- Experiencein acomplex,fast-pacedenvironment
- Experienceinamulti-unitenvironment
- Retailmanagementexperience
{Determine Basic Qualifications when creating, reviewing and/or updating a role. Basic Qualifications are objective,non-comparative, and relevant requirements essential to performing a role anywhere in the company. Examplesinclude minimum educational requirement or specific degrees, certifications, minimum number of years ofexperience in a similar role with similar scope or level of responsibility, experience with core technology tools orplatforms such as Microsoft Office, equivalent military experience, etc.A process guide for determining BasicQualificationsisavailableintheGuidesandResourcesFAQsfolderontheJobDescriptionSharePointsite.}
- Abilitytomanagetheoveralloperationsofmultiplestoresindependently
- Knowledgeof retailorrestaurantindustryoperations
- Organizationandplanningskills
- Strongoperationalskillsinacustomer-serviceenvironment
- Supervisoryskills
- Team-buildingskills
- Abilitytocommunicateclearlyandconcisely,bothorallyandinwriting
- Abilitytobuildrelationships
- Abilitytohandleconfidentialandsensitiveinformation
- Workingknowledgeofbusinessprocessesandsystemdevelopment
- DirectReports 8-12
- Collegedegreeinbusinessora closelyrelatedfieldmaysubstitutefora portionoftherequiredexperience
- HighschoolorGED
- Establishesandcommunicatesacompellingandinspiredvision,createscompetitivewinningstrategiesandplans,ensuresdepartmentstrategiesarealignedwithcompanystrategies
- Willingtotakeamanagedrisktodrivethebusinessforward
- Developsapositive,respectful,productiveand professionalwork environment
- Establishespositiveconnectionswithotherssoastofacilitatetheattainmentofbusinessresults
- Continuouslydevelopsthecompetenciesof bothselfandothers
- Understandsandeffectivelyleveragestheorganizationtoaccomplishbusinessandunitgoals
- Consistentlyexceedsgoals,dedicatedto exceedingthe expectationof internalandexternalcustomers
- CustomerFocus
- Deliverslegendaryservicethatmeetsand exceedsallcustomers'expectations
- AdherestoStarbucksvalues,beliefsandprinciplesduringgoodandbadtimes
- Remainscalm,maintainsperspectiveandrespondsinaprofessionalmannerwhenfacedwithtoughsituations
- Takespersonalresponsibilityforthecontinuouslearningofnewknowledge,skillsandexperiences
- Abletosuccessfullyfunctionduringtimesofuncertaintyandchangingpriorities
- Makestimelyandqualitydecisionsbasedon amixtureofanalysis,wisdom,experienceandjudgment
- Buildseffectiverelationshipswithallpeople;up,downandsideways,insideandoutsideofStarbucks
- Gets results and achieves goals
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