District Manager

My Melrose; San Antonio (TX); On-site; USD 70,000 - 90,000; Full time

Job summary

My Melrose is seeking a District Manager in San Antonio, TX to lead and enhance store performance across the district. This full-time position requires overseeing sales, employee engagement, and compliance with company policies.

The ideal candidate will have retail multi-store management experience and the ability to develop high-performing teams. Responsibilities include driving sales, training employees, and ensuring customer satisfaction through effective execution of company initiatives.

Qualifications

• Experience in retail multi-store management required.
• Ability to hire and retain high-quality teams.
• Ability to communicate clearly and provide instructions.

Responsibilities

• Drive sales and profits through store visits and accountability.
• Train and develop store teams to enhance performance.
• Monitor operational compliance and loss prevention standards.

Skills

Sales management

Team development

Customer service

Communication skills

Adaptability

Education

High school graduate or GED

Job description

Overview

Job Location: HQ - San Antonio, TX 78218. Position Type: Full Time. Education Level: Not Specified. Travel Percentage: Up to 25%. Job Shift: Day. Job Category: Retail.

District Manager is responsible for driving sales & profits, employee retention & engagement, and overall customer experience through flawless execution of company initiatives, purposeful store visits designed to educate and hold store teams accountable for company priorities and a focus on delivering a great customer experience through great looking stores and knowledgeable associates.

Key Responsibilities

DRIVES PERFORMANCE

• Delivers sales thru people:
  • Succession plans established for all key positions; candidate readied for any open positions
  • Talent management process in place, tapping into management strengths
  • Fully staffed and trained store teams
  • Coaches and develops team for the next level
  • Motivates and reinforces positive environment; a culture of recognition
  • Continuous evaluation
  • Responsible for achieving sales and payroll goals
• Delivers sales thru product & presentation:
  • Teaches and trains merchandise standards
  • Complete review of current direction, holding teams accountable with clear follow up
  • Identifies deficiencies, corrects immediately and retrains as needed
  • Works with SM on opportunities to maximize sales, utilizing reports and market knowledge
  • Evaluates presentation on every visit and provides store with feedback; good or bad
  • Ensures timely execution of all instructions; company memos or directives
  • Develops method for validating that all stores have executed company initiatives
  • Communicates any and all product needs to HQ buying team on all store visits

COMPLIANCE IN OPERATIONS & LOSS PREVENTION

• Monitor operational and loss prevention policies and procedures:
  • Ensures every store has a clear understanding of the tie between service and shrink
  • Trains to operational and LP standards
  • Enforces philosophy of customer engagement at all times
  • Creates a “zero tolerance” culture for shrink; ensures all teams are aware and focused
  • Reviews operational and loss prevention standards to ensure compliance

CORE RESPONSIBILITIES

Field Representative

• Communicates regularly to HQ any product, process, or people needs during store visits
• Takes detailed notes and actions in the moment, does not put off things for another day

Company Ambassador

• Maintains a very determined focus on exceeding customer expectations, personally and of their teams
• Represents oneself in a professional manner in all business activities
• Wears company product and ensures stores do similarly
• Advocates on behalf of the company at all times
• Always leads by example

Company Profit Partner

• Responsible for achieving desired shrinkage goals in all stores
• Monitors all controllable expenses; payroll and supplies
• Follows company directives regarding matrix max payroll plans/controls
• Maintains physical plant, expects and delivers a clean, well‑maintained set of stores
• Follows and practice safety guidelines
• Embraces cost effective travel for themselves and their teams

Relationships

• Develops and maintains a professional relationship with all peers and subordinates
• Communicates with supervisor and HQ, partnering as directed by company or supervisor
• Is requiring of their teams and business partners, but always respectful in the spirit of partnership
• Communicates with corporate management based on established guidelines. Develops and maintains a professional and consistent relationship at all times.

Qualifications

• Ability to develop and train and build strong working relationships
• Ability to provide outstanding customer service
• Ability to hire and retain high quality teams; does not compromise
• Ability to adjust priorities and manage time wisely in a fast‑paced environment
• Ability to maintain records and documentation pertaining to workforce
• Ability to communicate in a clear, concise, understandable manner, and listen attentively to others, understand material, and provide instructions to all employees
• Accountability – ability to accept responsibility and account for his/her and team’s actions
• Coaching and development – ability to provide guidance and feedback to help others strengthen specific knowledge/skill areas
• Adaptability – ability to adapt to change in the workplace
• Enthusiastic – ability to bring energy to the performance of a task

Education

• High school graduate or General Education Degree (GED)

Requirements

• Ability to work a full‑time schedule including nights, weekends, and holidays, if necessary
• Retail multi‑store management experience required
• Strong interpersonal, communication, organization and follow‑through skills
• Availability to travel as needed

Equal Opportunity Employer

This position is open to all qualified applicants, and the employer is committed to providing equal employment opportunities without regard to race, color, religion, gender, national origin, age, disability, or any other protected status.