District Manager

MarketSource; Raleigh (NC); On-site; USD 85,000 - 115,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k)/Roth

Life & AD&D insurance

Short/long-term disability

Transportation benefits

Employee Assistance Program

Paid time off

Job summary

MarketSource seeks a District Manager in Raleigh, NC to lead client programs and drive district performance. You will recruit, train and manage both full-time and part-time staff, while building strong client relationships and ensuring top-notch service delivery across the territory.

The role requires robust leadership, coaching skills, and the ability to align field operations with client expectations. Expect substantial travel and ongoing development of team performance.

Qualifications

• Proven track record as a leader and multi-unit manager.
• Excellent communication and interpersonal skills.
• Ability to train and develop subordinates and coach teams.

Responsibilities

• Manage all aspects of program execution within assigned territory.
• Hire, train and manage full-time and part-time staff.
• Develop relationships with client program leadership and field teams.
• Monitor performance metrics and deliver regular reports to leadership.
• Ensure employee engagement and turnover reduction.

Skills

Leadership

Communication

Planning & Organization

Team Building

MS Office proficiency

Education

Bachelor’s Degree or equivalent

Tools

MS Office Suite (Word, Excel, PowerPoint)

Job description

Overview

District Manager

MarketSource is a sales acceleration company focused on delivering better outcomes for many of the world’s most iconic brands. We design, operationalize, and execute managed sales and customer experience solutions for companies in B2B and B2C environments.

Our solutions are purpose-built and tech-enabled to deliver measurable improvements in business outcomes. We live by a set of people-focused values that guide our relationships with each other and with our clients. By putting people first, working together to make others successful, and establishing a rich and empowered work culture, we create opportunities for our people and the businesses we serve to be successful.

Summary

The District Manager role requires meeting and exceeding client field expectations with overall district responsibility for Client Program effectiveness and client/customer satisfaction. To do their jobs effectively, the District Manager must have excellent client service skills, the ability to identify, hire, train and manage talent and the ability to lead and develop others. District Managers must have powerful performance management and coaching skills allowing ongoing development of their employees. This position will be responsible for managing both full-time and part-time employees.

Responsibilities

Essential Job Functions:

• Manage all aspects of program execution within assigned territory
• Establish and maintain critical relationships with client and program leadership
• Ensure and promote strong relationships with the field team and program leadership to ensure communication continuity and adoption of all directives
• Ensure employee satisfaction through progressive employee engagement
• Interview and hire high quality full time and part time employees
• Manage attrition through key performance indicators
• Manage performance in territory to achieve all objectives
• Work collaboratively with field leadership to achieve all client and program objectives
• Communicate and execute the launch of projects and initiatives
• Participate in and deliver regular program leadership meetings
• Provide regular reports to program leadership
• Participate in and complete all required training and ensures all employees in territory are fully trained at all times
• Provide feedback on current performance metrics, derive plan of action for future progress, and ensure execution to that plan
• Provide responsibility for distribution, tracking and retention of all team resources
• Gather intelligence through visit observation and synthesize into strategic recommendations
• Directly coach and train management and/or representatives within territory
• Responsible for all operations within the assigned territory

Qualifications

Required Knowledge, Skills, and Abilities:

• Proven record of accomplishment as a successful leader and multi-unit manager
• Possess elevated level of business acumen
• Ability to train and develop subordinates
• Demonstrated leadership, motivational and influencing skills
• Ability to prioritize, organize, problem solve, meet deadlines and goals
• Ability to communicate effectively and provide follow-up
• Capability of working in a team-oriented environment that is fair, open, and honest
• Excellent written/oral communication and interpersonal skills
• Ability to present to senior leaders and executives, as well as small and large groups
• Integrity and ability to maintain confidentiality and personal credibility
• Ability to tackle complex issues and develop innovative and practical solutions
• Action and detail oriented; able to prioritize while handling multiple tasks and self-starter
• Quick and strong decision-making skills
• Proficient in all MS Office Suite; Word, Excel, and PowerPoint

Job Requirements:

• Bachelor’s Degree or equivalent work experience in lieu of degree
• 2+ years’ experience in industry-related field
• 3+ years’ experience in management or leadership role
• 75% travel; 2-3 weeks per month

Additional Information

MarketSource is an Equal Opportunity Employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 877-883-4575 or email [e-mail] requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. This role may be eligible for the following:

• Medical, dental & vision
• 401(k)/Roth
• Insurance (Basic/Supplemental Life & AD&D)
• Short and long-term disability
• Health & Dependent Care Spending Accounts (HSA & DCFSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

San Fran Candidates only: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.Los Angeles Candidates only: We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.Unincorporated Los Angeles County Candidates Only: Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Where applicable, in accordance with the Los Angeles County Fair Chance Ordinance for Employers, Candidates must satisfy all pre-employment screening criteria and may be disqualified due to criminal history because the requirements of this position, as outlined above, may include: access to valuable company assets; exercise of good judgment and performance of duties safely under work conditions that may be stressful including under supervision of client; access to sensitive personal or financial information; and/or access to objects that may be used to inflict injury or harm to others.