District Manager

Union Depot; Philadelphia (Philadelphia County); On-site; USD 120,000 - 130,000; Full time

Benefits offered by this job

Bonus program

Job summary

ABM is seeking a Sports & Entertainment District Manager to plan and lead regional Facility Services initiatives within the Sports & Entertainment district. This role works with Regional and Market Operations leaders to ensure contractual compliance, budget adherence, and service excellence, while strengthening ABM’s brand and customer relationships across markets.

The position requires a strong operations background, exceptional relationship-building skills, and the ability to drive sales

Qualifications

• 10 years of management experience in Facility Services or a similar field.
• Ability to lead branches and market management to profitability.
• Strong relationship-building and customer retention focus.
• Experience developing strategies to win new customers and accounts.
• Familiarity with audits, compliance, and risk management.

Responsibilities

• Provide direction for activities to promote profitability of branches.
• Develop strategies for retaining customers by delivering high-quality services.
• Plan and execute steps to secure new accounts.
• Ensure adherence to operating procedures and best practices.
• Monitor customer satisfaction and resolve issues promptly.

Skills

Operations management

Relationship building

Sales methodology

Budgeting & financial planning

Leadership & supervision

Compliance & audits

Customer retention

Tools

Spreadsheet applications

Microsoft Excel

Job description

The Sports & Entertainment District Manager holding this position is responsible for planning, providing and leading overall direction in a geographic region, with a specific focus on Facility Services in the Sports & Entertainment industry. This manager will work closely with Regional and Market Operations leaders to ensure that quality services are provided in accordance with contractual agreements and within budgetary requirements. This professional will also be responsible for driving service excellence and customer retention. This position requires exceptional relationship-building acumen, strong operations background. Through effective leadership and market relationships, this manager will improve ABM’s brand awareness in the Region.

Compensation:$120,000 - 130,000 annual salary (US Dollars)

The pay listed is the salary range for this position. Any specific offer will vary based on the successful applicant’s education, experience, skills, abilities, geographic location, and alignment with market data.

You may be eligible to participate in a Company incentive or bonus program.

• Responsible for the operational success of areas of responsibility. Provides direction and guidance to branch and market management in the planning and execution of activities to promote profitability of branches.
• In conjunction with regional and market operations management, develops strategies for retaining customers by providing high-quality, cost-effective services.
• Identifies potential new customers. Plans and executes steps to secure new accounts.
• Ensures market is following ABM standard operating procedures while working with the COE to identify industry best practices.

Influence Responsibility/Level of Interaction

• Foster effective working relationships with customers.Monitors services provided to customers to ensure adherence to contractual requirements. Works with region operations management to investigate and promptly resolve customer complaints.
• Identifies opportunities to acquire new customers.Works with market and region operations management to establish business relationships with potential customers to develop an understanding of customer requirements and to provide an explanation of Facility Services available to meet customer needs.
• Works closely with regional and market operations management team to observe and evaluate services provided, performance and efficiency. Recommends actions to increase sales growth, improve efficiency and strengthen customer services. Acts as Subject Matter Expert in the area of Facility Services for the market/region.
• Maintains effective working relationship with labor unions represented within the region. Provides leadership to employees in markets in area of responsibility. Promotes positive employee relations.
• Monitors activities and takes steps to ensure compliance with federal, state and local regulations, as well as adherence to ABM policies.
• Works with region operations management to ensure that all audits, including financial, HR, Safety and Risk Management audits, achieve satisfactory results. Investigates and corrects issues identified in audits.

Qualifications

• Business & Industry Knowledge: Use existing knowledge of the Facility Services industry and specific dynamics of the building and facilities markets, understand human capital, and use economic and financial data to understand potential clients’ businesses. Demonstrated understanding of accounting/finance required, including development and monitoring of budgets and understanding of factors impacting financial results.
• Company & Solution Knowledge: Understand ABM and its people, processes, and solutions; exemplify our vision and values, describe our services and solutions, and optimize our resources and technology as tools to drive sales.
• Individual Effectiveness: Drive business results by leveraging and expanding personal capabilities and qualities, including initiative, decision making, planning, and resilience. Effective written and verbal communications skills. Computer proficiency, including spreadsheet applications. Ability to prioritize projects, handle multiple assignments simultaneously and ability to meet strict deadlines. Ability to work independently.
• Relationship Building: Build relationships both internally and externally for the purpose of fostering collaboration across several entities. Strong supervisory skills, including ability to provide leadership to Regional Operations Managers/Directors and to their subordinates.
• Sales Methodology: Use a need-based sales methodology to achieve goals and position for long-term results, by selling consultatively, building trust, identifying and developing leads, setting appointments, conducting account research, leading sales calls, and creating relationships that lead to new business opportunities for the company.
• Compliance: Adhere to all company policies, procedures and business ethics codes and ensure that they are communicated and implemented within the team.
• Experience: 10 years prior management experience in the Facility Services field, including previous operations management experience.

About Us

ABM (NYSE: ABM) is one of the world’s largest providers of integrated facility, engineering, and infrastructure solutions. Every day, our over 100,000 team members deliver essential services that make spaces cleaner, safer, and efficient, enhancing the overall occupant experience.

ABM serves a wide range of market sectors including commercial real estate, aviation, education, mission critical, and manufacturing and distribution. With over $8 billion in annual revenue and a blue-chip client base, ABM delivers innovative technologies and sustainable solutions that enhance facilities and empower clients to achieve their goals. Committed to creating smarter, more connected spaces, ABM is investing in the future to meet evolving challenges and build a healthier, thriving world. ABM: Driving possibility, together.

ABM is an Equal Employment Opportunity (EEO) employer that does not discriminate on the basis of any trait or characteristic protected by applicable federal, state, or local law, including disability and protected veteran status.

ABM is committed to working with and providing reasonable accommodation to individuals with disabilities.

If you have a disability and need assistance in completing the employment application, please call 888-328-8606.

We will provide you with assistance and make a determination on your request for reasonable accommodation on a case-by-case basis.

ABM is a military-friendly company proudly employing thousands of men and women who have served in the U.S. military.

With ABM, you’ll have access to a world-class training program and ample opportunities to use the skills you developed while serving our country.

Whether you’re looking for a frontline or professional position, you can find post-military career opportunities across ABM.

ABM participates in the U.S. Department of Homeland Security E-Verify program.

E-Verify is an internet-based system used to electronically confirm employment eligibility.

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