District Manager

Dunkin' Donuts Incorporated; Northport (AL); On-site; USD 90,000 - 130,000; Full time

Job summary

Dunkin' Donuts Incorporated seeks a District Manager to lead 5–7 Dunkin’ restaurants in the Northport area. You will coach Restaurant Managers, drive sales and profitability, ensure brand standards, and deliver an outstanding guest experience across the portfolio.

You will recruit and develop leaders, supervise operations, manage costs, and partner with Dunkin Brand Field Operations. This role requires travel between restaurants and a proven track record in multi-unit leadership within

Qualifications

• 3+ years of multi-unit restaurant, retail, or hospitality experience preferred.
• Strong leadership, communication, coaching, and problem-solving skills.
• Basic financial and computer skills.
• Guest-focused with strong business acumen.
• Ability to work in a fast-paced environment and travel between restaurants.

Responsibilities

• Recruit, train, coach, and develop Restaurant Managers.
• Build a culture of accountability, teamwork, and high performance.
• Develop future leaders and maintain strong management teams.
• Ensure restaurants meet Dunkin’ Brand, food safety, cleanliness, and operational standards.
• Conduct regular store visits and follow up on action plans.
• Ensure successful execution of LTOs, promotions, new products, and Brand initiatives.
• Drive sales, transactions, guest satisfaction, and loyalty.
• Understand local market and competitor trends.
• Coach teams on speed, service, accuracy, and hospitality.
• Support local marketing and sales-building initiatives.
• Manage labor, food cost, waste, and controllable expenses.
• Review sales and P&L performance and create action plans to improve profitability.
• Ensure proper cash handling and operational controls.
• Set clear goals and expectations for each restaurant.
• Analyze performance and hold managers accountable for results.
• Partner with franchise ownership and Dunkin’ Brand Field Operations.
• Lead district meetings and communicate company priorities.

Skills

Leadership

Coaching

Communication

Problem-solving

Guest focus

Travel between restaurants

Tools

POS systems

Microsoft Excel

Job description

The District Manager provides leadership, coaching, and direction to approximately 5–7 Dunkin’ restaurants. The DM is responsible for developing Restaurant Managers, driving sales and profitability, ensuring Brand standards, and delivering an excellent guest experience.

Key Responsibilities

Leadership & People

• Recruit, train, coach, and develop Restaurant Managers.

• Build a culture of accountability, teamwork, and high performance.

• Develop future leaders and maintain strong management teams.

Operations & Brand Standards

• Ensure restaurants meet Dunkin’ Brand, food safety, cleanliness, and operational standards.

• Conduct regular store visits and follow up on action plans.

• Ensure successful execution of LTOs, promotions, new products, and Brand initiatives.

Sales & Guest Experience

• Drive sales, transactions, guest satisfaction, and loyalty.

• Understand local market and competitor trends.

• Coach teams on speed, service, accuracy, and hospitality.

• Support local marketing and sales-building initiatives.

Financial Performance

• Manage labor, food cost, waste, and controllable expenses.

• Review sales and P&L performance and create action plans to improve profitability.

• Ensure proper cash handling and operational controls.

Communication & Execution

• Set clear goals and expectations for each restaurant.

• Analyze performance and hold managers accountable for results.

• Partner with franchise ownership and Dunkin’ Brand Field Operations.

• Lead district meetings and communicate company priorities.

Qualifications

• 3+ years of multi-unit restaurant, retail, or hospitality experience preferred.

• Strong leadership, communication, coaching, and problem-solving skills.

• Basic financial and computer skills.

• Guest-focused with strong business acumen.

• Ability to work in a fast-paced environment and travel between restaurants.

District Manager Success Measures

The District Manager will be evaluated on the overall performance and development of the assigned restaurant portfolio, including:

• Sales Growth

• Restaurant Profitability

• Labor & Food Cost Management

• Guest Satisfaction

• Speed of Service

• Food Safety

• Brand Standards & Operational Execution

• Manager Retention & Development

• Employee Engagement

• Training Completion

• LTO & Marketing Execution

• Restaurant Readiness & Cleanliness

• Action Plan Completion

• Overall Restaurant Performance