District Manager

Dunkin' Donuts; Cullman (AL); Hybrid; USD 85,000 - 105,000; Full time

Job summary

Dunkin' Donuts in Alabama seeks a District Manager to lead 5-7 Dunkin' restaurants, coach Restaurant Managers, and drive sales while ensuring brand standards and an exceptional guest experience.

You will travel between locations, build strong teams, review P&L, and partner with franchise ownership and Dunkin' Brand Field Operations to execute promotions and ensure restaurant readiness.

Qualifications

• 3+ years of multi-unit restaurant, retail, or hospitality experience preferred.
• Strong leadership, communication, coaching, and problem-solving skills.
• Basic financial and computer skills.
• Guest-focused with strong business acumen.
• Ability to travel between restaurants in the district.

Responsibilities

• Provide leadership, coaching, and direction to 5-7 Dunkin' restaurants.
• Develop Restaurant Managers and drive sales and profitability.
• Ensure brand standards, food safety, cleanliness, and guest experience.
• Manage labor, food cost, waste, and controllable expenses.
• Review sales and P&L performance and create action plans.
• Set goals, analyze performance, and communicate priorities with franchise ownership.

Skills

Leadership

Communication

Coaching

Problem-solving

Travel

Financials

Guest focus

Job description

The District Manager provides leadership, coaching, and direction to approximately 5-7 Dunkin' restaurants. The DM is responsible for developing Restaurant Managers, driving sales and profitability, ensuring Brand standards, and delivering an excellent guest experience.

Key Responsibilities

Leadership & People

• Recruit, train, coach, and develop Restaurant Managers.
• Build a culture of accountability, teamwork, and high performance.
• Develop future leaders and maintain strong management teams.

Operations & Brand Standards

• Ensure restaurants meet Dunkin' Brand, food safety, cleanliness, and operational standards.
• Conduct regular store visits and follow up on action plans.
• Ensure successful execution of LTOs, promotions, new products, and Brand initiatives.

Sales & Guest Experience

• Drive sales, transactions, guest satisfaction, and loyalty.
• Understand local market and competitor trends.
• Coach teams on speed, service, accuracy, and hospitality.
• Support local marketing and sales-building initiatives.

Financial Performance

• Manage labor, food cost, waste, and controllable expenses.
• Review sales and P&L performance and create action plans to improve profitability.
• Ensure proper cash handling and operational controls.

Communication & Execution

• Set clear goals and expectations for each restaurant.
• Analyze performance and hold managers accountable for results.
• Partner with franchise ownership and Dunkin' Brand Field Operations.
• Lead district meetings and communicate company priorities.

Qualifications

• 3+ years of multi-unit restaurant, retail, or hospitality experience preferred.
• Strong leadership, communication, coaching, and problem-solving skills.
• Basic financial and computer skills.
• Guest-focused with strong business acumen.
• Ability to work in a fast-paced environment and travel between restaurants.

District Manager Success Measures

The District Manager will be evaluated on the overall performance and development of the assigned restaurant portfolio, including:

• Sales Growth
• Restaurant Profitability
• Labor & Food Cost Management
• Guest Satisfaction
• Speed of Service
• Food Safety
• Brand Standards & Operational Execution
• Manager Retention & Development
• Employee Engagement
• Training Completion
• LTO & Marketing Execution
• Restaurant Readiness & Cleanliness
• Action Plan Completion
• Overall Restaurant Performance