District Manager

Cavender's; Hoover (AL); On-site; USD 90,000 - 130,000; Full time

Job summary

Cavender’s is seeking a District Manager to lead and support Store Managers across the district, driving sales, improving performance, and ensuring excellent customer service. The role oversees store operations, coaching and developing associates for future leadership, with regular store visits and strong communication with Home Office.

Responsibilities include mentoring Store Managers, monitoring KPIs, ensuring policy compliance, and managing hiring, training, and performance—while traveling up

Qualifications

• 5+ years of retail management experience, incl. 2+ years in multi-store leadership.
• Strong operational expertise in merchandising, inventory control, financial management, and team development.
• Excellent written, verbal, and interpersonal communication skills.
• Analytical, problem-solving and decisive decision-making abilities.
• Willingness to travel up to 75%.

Responsibilities

• Lead, coach, and develop Store Managers and their teams to achieve district sales and performance goals.
• Visit stores regularly to coach performance in customer service, store operations and visual merchandising.
• Ensure stores follow policies, procedures and meet legal requirements.
• Identify and develop associates for future leadership opportunities.
• Track KPIs, identify improvement opportunities, and hold teams accountable.
• Lead district calls to share updates, set priorities and align teams.
• Oversee hiring, training, performance management, and disciplinary actions.
• Maintain open, consistent communication between Store Management Teams and Home Office.
• Resolve customer issues escalated from stores and ensure excellent service.
• Support new store openings, events, and seasonal priorities.
• Stay aware of local market trends and competitive activity.

Skills

Retail management

Multi-store leadership

Team development

P&L management

Customer service

Communication skills

Education

Bachelor’s degree in Business Administration or related field

Job description

The District Manager leads and supports Store Managers and their teams to drive sales, improve performance, and deliver excellent customer service under the leadership of the Regional Vice President of Store Operations. This role is responsible for overseeing store operations, ensuring company standards are met, and coaching and developing associates for future leadership opportunities. Through regular store visits, clear communication, and performance management, the District Manager helps ensure the success of all stores within their district.

Duties and Responsibilities

• Support the Cavender’s Culture and drive our Mission, Vision and Values.
• Lead, coach, and develop Store Managers and their teams to achieve district sales and performance goals.
• Regularly visit stores to:
  • Observe and coach performance in customer service, store operations and visual merchandising standards.
  • Coach and support the Store Management Team to improve performance.
  • Ensure stores follow company policies and procedures.
  • Ensure stores meet legal requirements and maintain a safe working environment.
• Identify and develop talented associates to prepare them for future leadership opportunities.
• Track key performance indicators, identify opportunities for improvement and hold Store teams accountable for results.
• Lead regular district calls to share updates, discuss priorities and keep Store Management Teams informed and engaged.
• Clearly communicate company goals, priorities and expectations to Store Management Teams and lead them to successful execution.
• Oversee hiring, training, performance management, and disciplinary actions within the district.
• Maintain open and consistent communication between Store Management Teams and Home Office partners.
• Resolve customer issues that are escalated from stores and ensure teams consistently deliver excellent customer service.
• Support new store openings, special events, and seasonal priorities as assigned.
• Stay aware of local market trends and competitive activity that may affect store performance.

Qualifications and Requirements

• 5+ years of successful retail management experience, with at least 2 years in multi-store leadership.
• Strong operational expertise in merchandising, inventory control, financial management, and team development.
• Excellent written, verbal, and interpersonal communication skills.
• Strong analytical, problem-solving, and decision-making abilities.
• Ability to work flexible hours, including extended hours during peak seasons (e.g. holidays, rodeos, special events).
• Ability to inspire, coach, and develop Store Managers and teams to achieve high performance and growth.
• Strong understanding of sales drivers, profit and loss (P&L) management, and the ability to align district operations with company goals.
• Comfortable leading teams through change, implementing company initiatives, and responding quickly to shifting market conditions.
• Ability to travel frequently, up to 75% of the time, to meet district and company needs.

Preferred Experience

• Bachelor’s degree in Business Administration or related field.
• Previous experience in western related industries.

Cavender’s is an Equal Opportunity Employer. We do not discriminate based on race, religion, color, military status, national origin, sex, ancestry, age, sexual orientation, pregnancy, disability, genetic information, or any other personal characteristic protected under federal, state, or local law.

Cavender’s will provide reasonable accommodations for persons with a disability upon request. If you have a disability and need assistance completing the application, please call Customer Service at (888) 361 – 2555 or visit your nearest Cavender’s store.

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.