District Manager

Torrid; Denver (CO); On-site; USD 89,000 - 117,000; Full time

Benefits offered by this job

401k matching

Wellness package

Employee discount

Volunteer time

Tuition reimbursement

EAP program

Entertainment discounts

Online learning

Job summary

Torrid District Manager role based in Denver, CO, leads Store Managers to deliver a superior Torrid Experience to customers and store teams. The DM coaches, leads by example, and drives district sales while upholding Torrid's culture and policies.

Role requires frequent travel to stores in CO, ID, WY, and SD, with responsibilities including coaching on staffing, merchandising, financial results, and KPI delivery. Competitive compensation is provided with benefits.

Qualifications

• 5+ years of specialty/apparel management experience and 1-2 years as District Manager or equivalent.
• Knowledge of women's fashion and Torrid's target market is preferred.
• Strong communication skills and ability to work in a team.
• Willingness to travel frequently and adapt to changing needs.

Responsibilities

• Provide feedback and coaching to ensure Torrid Customer Experience.
• Coach store leaders on staff scheduling and floor coverage to maximize selling.
• Ensure store environment meets visual merchandising standards.
• Hire and retain qualified staff aligned with Torrid culture.
• Communicate business objectives and provide performance feedback to teams.
• Lead execution of company vision and initiatives daily.
• Ensure compliance with policies across operational, merchandising, financial, safety, and loss prevention.
• Visit stores regularly and document quarterly recaps and audits.
• Drive sales plans and district KPI performance, manage payroll and shrink.
• Perform additional duties as needed.

Skills

Retail management

Team leadership

Coaching

Communication

Travel flexibility

Education

High school diploma/GED

Job description

The Torrid District Manager role is based in Denver, CO, and involves travel to stores in CO, ID, WY, and SD.

At Torrid, we're committed to cultivating a welcoming, inclusive, and diverse culture driven by a focus on open dialogue, empowerment, recruiting, training, development and retention. We believe inclusion of diverse backgrounds and perspectives is fundamental to our success. The Torrid District Manager leads Store Managers to provide a superior Torrid Experience to customers and to the store team. The DM will coach, lead by example and accountability, to work efficiently, and maximize store and district sales.

What You’ll Do:

• Provide immediate feedback and coaching to ensure the team is providing the Torrid Experience to every customer.
• Coach store leaders on effectively scheduling staff and monitoring floor coverage to maximize selling.
• Ensure the store environment is appealing to customers and visual merchandising company standards are adhered to.
• Minimize turnover by hiring and retaining qualified people that are career focused and fit the Torrid culture.
• Communicates business objectives and provides feedback to the store teams regarding their business/financial results.
• Lead diligently and pragmatically in the execution of the company vision, Torrid's initiatives and the day-to-day operations.
• Ensure store compliance with all company policies and procedures including but not limited to operational, merchandising, financial, administration, compensation, safety, salary and loss prevention policies and procedures.
• Visit each store regularly, provides documented visit recaps a minimum of once per quarter, and audits procedures accordingly.
• Ensure that all stores achieve sales plans and/or comp sales goals.
• Deliver District KPI performance, manage payroll hours and shrink performance within company guidelines and goals.
• Perform other job duties as needed.

What You’ll Need:

• 5+ years of specialty/apparel management experience and at least 1-2 years as District Manager or equivalent.
• Knowledge of women's fashion is a must and knowledge of fashion for Torrid targeted market and plus-size customer needs is preferred.
• Minimum of high school diploma or GED. College degree a plus.
• Illustrates a dedication to meeting requirements of internal and external customers, responding to all customer requests promptly and thoroughly.
• Strong communication skills including ability to work in a team environment, give honest, direct feedback and is a solid verbal and written communicator.
• Upholds and furthers Torrid's culture and values. Inquisitiveness and open mind regarding fashion trends.
• Meets deadlines, prioritizes appropriately, copes well with change, and maintains composure under pressure.
• Is accountable for results, approaches obstacles proactively and looks for ways to resolve problems and issues.
• Flexible and adaptive to environment, ideas, changes and challenges.
• Able to travel frequently.
• Regularly required to sit, stand, bend and lift/move up to 10 pounds. May lift/move up to 30 pounds occasionally.

• Provide immediate feedback and coaching to ensure the team is providing the Torrid Experience to every customer.
• Coach store leaders on effectively scheduling staff and monitoring floor coverage to maximize selling.
• Ensure the store environment is appealing to customers and visual merchandising company standards are adhered to.
• Minimize turnover by hiring and retaining qualified people that are career focused and fit the Torrid culture.
• Communicates business objectives and provides feedback to the store teams regarding their business/financial results.
• Lead diligently and pragmatically in the execution of the company vision, Torrid's initiatives and the day-to-day operations.
• Ensure store compliance with all company policies and procedures including but not limited to operational, merchandising, financial, administration, compensation, safety, salary and loss prevention policies and procedures.
• Visit each store regularly, provides documented visit recaps a minimum of once per quarter, and audits procedures accordingly.
• Ensure that all stores achieve sales plans and/or comp sales goals.
• Deliver District KPI performance, manage payroll hours and shrink performance within company guidelines and goals.
• Perform other job duties as needed.

What You’ll Get:

• A culture where people are accepted and encouraged to be who they are.
• Competitive compensation, 401k with company matching contribution, plus potential to earn company performance-based bonuses.
• Comprehensive wellness package including, medical, dental, vision, and Flexible Spending Account (FSA)
• Generous 50% employee discount and access to employee-only sales.
• Support the causes you’re passionate about. We pay you up to 32 hours annually for volunteering your time in the community.
• Tuition reimbursement program
• Employee Assistance Program (EAP) - Aimed at helping employees address a variety of personal and family issues including legal financial consultations, mental health services and more.
• Discounts on entertainment tickets and more.
• Access to a subscription to a leading online learning provider where you can earn certifications and take course taught by industry experts across multiple business sectors
• Work and learn alongside industry-leading executives while making huge strides in impacting the lives of women.
• You’ll be challenged and grow. Opportunity for upward mobility is available at all levels of the organization.

Salary range: $89,000-$117,000.00

We are a proud Equal Opportunity Employer and will not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or any other protected status. If you are unable or limited in your ability to use or access www.torridcareers.com you can request reasonable accommodations by sending an email [e-mail]. Only messages left for this purpose will be returned. Our company participates in E-Verify. E-Verify is a program that electronically confirms a candidate’s eligibility to work in the United States after completing the Employment Eligibility Verification (Form I-9). The information provided on the Form I-9 is compared to the records contained in the Social Security Administration and Department of Homeland Security (DHS) databases. This helps employers verify the identity and employment eligibility of newly hired employees.

Our company participates in E-Verify . E-Verify is a program that electronically confirms a candidate’s eligibility to work in the United States after completing the Employment Eligibility Verification (Form I-9). The information provided on the Form I-9 is compared to the records contained in the Social Security Administration and Department of Homeland Security (DHS) databases. This helps employers verify the identity and employment eligibility of newly hired employees.

E-Verify Poster: https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf
Eligibility to Work Poster (English): https://www.e-verify.gov/sites/default/files/IER_RightToWorkPoster.pdf
Eligibility to Work Poster (Spanish): https://www.e-verify.gov/sites/default/files/everify/posters/IER_RighttoWorkPosterES.pdf
California Privacy Rights Act (CPRA): https://careers.jobvite.com/torrid/2023-CPRA-Applicant-Notice.pdf
EEO Poster: https://www.eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf