District Manager

Torrid; Charlotte (NC); On-site; USD 85,000 - 110,000; Full time

Benefits offered by this job

401(k) with company matching

Employee discounts

Tuition reimbursement

Wellness package

Volunteering hours

Job summary

Torrid is seeking a District Manager in Charlotte, NC, to oversee stores in GA, NC, SC, and TN. The ideal candidate will have over 5 years of specialty management experience. You'll be responsible for ensuring operational success and delivering a great shopping experience.

This role offers competitive pay between $85,000 and $110,000, comprehensive wellness, and numerous employee benefits like tuition reimbursement and discounts. Join a culture that values diversity and empowerment.

Qualifications

• 5+ years of management experience including 1-2 years as District Manager.
• Ability to coach and provide feedback effectively.
• Willingness to travel frequently.

Responsibilities

• Provide feedback to ensure team delivers a great customer experience.
• Coach store leaders for effective scheduling and floor coverage.
• Ensure compliance with company policies across all stores.

Skills

Specialty/apparel management experience

Knowledge of women's fashion

Strong communication skills

Teamwork

Problem-solving

Education

High school diploma or GED

College degree

Job description

Overview

Store Operations – Charlotte, North Carolina
The Torrid District Manager role is based in Charlotte, NC, and oversees stores in GA, NC, SC, and TN. At Torrid we are committed to cultivating a welcoming, inclusive, and diverse culture driven by open dialogue, empowerment, recruiting, training, development, and retention. We believe the inclusion of diverse backgrounds and perspectives is fundamental to our success.

What You’ll Do

• Provide immediate feedback and coaching to ensure the team delivers the Torrid Experience to every customer.
• Coach store leaders on effective scheduling and floor coverage to maximize sales.
• Maintain an appealing store environment and ensure visual merchandising standards are met.
• Minimize turnover by hiring and retaining qualified, career-focused team members who fit the Torrid culture.
• Communicate business objectives and provide feedback on financial results.
• Lead the execution of company vision, Torrid initiatives, and day‑to‑day operations.
• Ensure store compliance with all company policies and procedures, including operations, merchandising, finance, administration, compensation, safety, salary, and loss prevention.
• Visit each store regularly, provide documented visit recaps at least quarterly, and audit procedures.
• Ensure all stores achieve sales plans and/or composite sales goals.
• Deliver district KPI performance, manage payroll hours, and manage shrink within company guidelines.
• Perform other job duties as required.

What You’ll Need

• 5+ years of specialty/apparel management experience and 1‑2 years as a District Manager or equivalent.
• Knowledge of women’s fashion is required; knowledge of the Torrid target market and plus‑size customer needs is preferred.
• High school diploma or GED; college degree is a plus.
• Dedication to meeting internal and external customer requirements and responding promptly and thoroughly to all requests.
• Strong communication skills, ability to work in a team, give honest, direct feedback, and solid verbal and written communication.
• Upholds and furthers Torrid’s culture and values; inquisitive and open to fashion trends.
• Meets deadlines, prioritizes appropriately, copes well with change, and remains composed under pressure.
• Accountable for results, approaches obstacles proactively, and seeks to resolve problems.
• Flexible and adaptive to environment, ideas, and challenges.
• Able to travel frequently.
• Regularly required to sit, stand, bend, and lift/move up to 10 pounds; may lift/move up to 30 pounds occasionally.

What You’ll Get

• A culture that accepts and encourages individuality.
• Competitive compensation, 401(k) with company matching, and potential performance‑based bonuses.
• Comprehensive wellness package (medical, dental, vision, FSA).
• Generous 50% employee discount and access to employee‑only sales.
• Up to 32 hours annually for volunteering in the community.
• Tuition reimbursement program.
• Employee Assistance Program (EAP) providing legal, financial, and mental health services.
• Discounts on entertainment tickets.
• Access to an online learning provider for certifications and courses taught by industry experts.
• Opportunity for upward mobility.

Salary

Salary range: $85,000–$110,000.00

Equal Opportunity and E‑Verify

We are a proud Equal Opportunity Employer and will not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or any other protected status. If you are unable or limited in your ability to use or access www.torridcareers.com you can request reasonable accommodations by emailing [e-mail]. Our company participates in E‑Verify, a program that electronically confirms a candidate’s eligibility to work in the United States after completing the Employment Eligibility Verification (Form I‑9). The following posters and notices are available for reference: E‑Verify Poster: https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf Eligibility to Work Poster (English): https://www.e-verify.gov/sites/default/files/IER_RightToWorkPoster.pdf Eligibility to Work Poster (Spanish): https://www.e-verify.gov/sites/default/files/everify/posters/IER_RighttoWorkPosterES.pdf California Privacy Rights Act (CPRA): https://careers.jobvite.com/torrid/2023-CPRA-Applicant-Notice.pdf EEO Poster: https://www.eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf