District Manager

Public Storage; Columbia (SC); On-site; USD 93,000 - 109,000; Full time

Benefits offered by this job

First-year total compensation $109,000

Quarterly bonus potential

Stock program with dividends

Paid time off

401(k) with employer match

Comprehensive health care

Monday-Friday work schedule

Job summary

Public Storage is seeking a District Manager to lead multiple locations, develop a high-performing team, and deliver exceptional customer experiences while driving sales. You will recruit, coach, and manage the workforce across a portfolio of properties, aligning with company strategies and standards.

The role offers growth, equity-like incentives, stock program participation, and a path to internal promotion nationwide.

Qualifications

• Relocation availability for growth opportunities
• Demonstrated leadership in building/high-performing teams
• Proven track record of top-tier performance
• Experience managing audits and payroll budgets
• Exceptional communication and time-management skills
• Passion for sales and customer service excellence
• Weekend availability by telephone; occasional travel to other markets

Responsibilities

• Lead, motivate and retain a frontline customer-facing team
• Coach on customer service and sales strategies
• Manage assets, vendor relations and maintenance standards
• Oversee delinquent tenant processes and improve retention
• Conduct monthly property audits for safety and standards
• Drive district growth using analytics and market opportunities

Skills

Leadership

Communication

Sales

Analytics

Customer service

Education

Bachelor's Degree

Tools

MS Office

Job description

Annual Compensation Pay Range: $93,000 - $109,000

We promote from within our organization, and growth opportunity is in your hands! Equity grant awarded at end of year company grant cycle with participation in company annual stock program!

As a District Manager, you're passionate about operational excellence, providing remarkable customer experiences and driving sales! You take pride in developing and leading an effective team; motivating them to achieve desired goals. Your leadership qualities give you the edge in successfully managing a portfolio of multi-unit locations and executing company strategies without compromising on customer experiences. If this is you, you are the leader we're looking for! We are Public Storage, established in 1972; today we have thousands of locations nationwide and recognized as the leader in the self-storage industry!

Job Description

Lead, Manage and Develop People, Brand Ambassador & Operational Excellence

Lead an Engaged Team

• Recruit, motivate and retain a dedicated team of customer facing hourly front-line employees
• Drive your team with effective communication and provide coaching on customer service and sales strategies

Brand Ambassador & Operational Excellence

• Managing physical assets including repair and maintenance systems and processes, vendor management and cleaning standards.
• Oversee delinquent tenant processes including auctions by coaching your team to reduce delinquency rates and improve customer retention.
• Conduct monthly property audits and ensure operational standards and safety compliance are met.

Deliver Outstanding Customer Service

• Provide a welcoming and well-maintained environment to customers through your team, effective facility maintenance and vendor management
• Address customer inquiries and concerns promptly in a professional manner

Grow and Maintain a Robust Business

• Drive business forward using analytics to identify trends, develop and implement strategies to capitalize on opportunities in your district.
• Communicate effectively with customers, colleagues and team-members

BENEFITS

• $109,000 first year annual total compensation award opportunity including base, guaranteed bonus (paid quarterly), and restricted stock units.
  • Second year bonus potential increase to $20,000 performance-based bonus
  • Participation in company stock program that includes dividends paid quarterly
• Internal promotional and career opportunities throughout the United States
• Extensive training and coaching plans - we want you to succeed!
• Comprehensive group healthcare programs
• 401(k) with generous employer match
• Paid time off
• Monday thru Friday work schedule

Qualifications

Qualifications & Expectations

• Relocation: future relocation ability is very important for growth. Successful applicants will have the ability to relocate for lateral and promotional opportunities.
• Demonstrated leadership in building, developing and retaining high-performing teams of non-exempt employees in a retail, service, hospitality or related industry
• Proven track record of top tier performance
• Experience managing operational audits and payroll budgets
• Exceptional communication and time management skills
• Proficient in MS Office (Excel, Word, PowerPoint and Outlook)
• Passion for sales and customer service excellence
• Bachelor's Degree preferred
• Weekend availability by telephone
• 6 work weekends (Saturday or Sunday, not both) per year required during peak season
• Occasional travel required to other markets for support

Additional Information

• All your information will be kept confidential according to EEO guidelines.
• The Company will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the Fair Chance Initiative for Hiring Ordinance.

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