Area Manager

Insomnia Cookies; Cincinnati (OH); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Quarterly bonus

Medical, dental, vision & pet insurance

401K with contribution match

2 weeks paid vacation

Paid sick time off

Free cookies

Company laptop

Commuter reimbursement

Free cookies

Job summary

A prominent dessert brand is seeking an Area Manager to oversee 3–4 stores in the Cincinnati market. The role focuses on driving sales, hiring and retention, customer service training, and strategic planning. Ideal candidates should have at least 2 years of experience in a multi-unit management role within food & beverage or retail and excellent leadership skills. The position offers a competitive compensation package, comprehensive benefits, and additional perks like free cookies and paid wellness days.

Qualifications

• Minimum of 2 years as multi-unit regional manager in food & beverage or retail.
• 2+ years in a customer service-oriented role.
• Ability to build and coach a diverse team.
• Knowledge of supply chain, P&L analysis, customer service, compliance and HR practices.
• Strong organizational, interpersonal and problem-solving skills.
• Bakery equipment/commercial kitchen familiarity is a plus.

Responsibilities

• Develop and execute support strategies for achieving store goals.
• Provide expertise on customer service and store operations.
• Assist in managing labor with workforce planning.

Skills

Leadership experience

Organizational skills

Interpersonal skills

Problem-solving skills

Job description

Overview

Insomnia Cookies has set our sights on becoming the most imaginative sweet indulgence brand in the world! We are seeking a skilled Area Manager to drive performance for 3–4 of our city and campus adjacent stores located throughout the Cincinnati market. Area Managers focus on driving top-line sales, hiring/retention, customer service training and strategic planning. You are a leader of leaders, developing diverse teams that know their markets, communities, and customers.

A competitive base plus quarterly bonus compensation package, excellent comprehensive benefits coverage that includes medical, dental, vision & pet insurance plans, 401K with contribution match, 2 weeks paid vacation, paid sick time off, 2 Insomnia personal wellness days, company laptop, commuter reimbursement, free cookies (of course) and so much more!

Using your past leadership experience, you will:

• Develop and execute regional support strategies that achieve each store’s financial, operational and customer-service goals, while thinking outside the box to address each store’s unique strengths and challenges
• Provide expertise on customer service challenges, team staffing, store operations and company policies & procedures
• Assist in effectively managing labor in conjunction with Director of Workforce Planning, regional support team and Store Operations Managers

What we seek:

• Minimum of 2 years of experience as multi-unit regional manager in the food & beverage, restaurant, hospitality, or retail industries
• 2+ years of leadership experience in a customer service-oriented role
• An innate ability to build, hire and coach a diverse part-time hourly staff
• In-depth knowledge of diverse business functions and principles (e.g. supply chain, P&L analysis, customer service, compliance, human resources)
• Strong organizational, interpersonal and problem-solving skills
• Prior experience with baking/bakery equipment/commercial kitchen equipment, a plus!

About us

Insomnia Cookies was founded in a college dorm room by then-student, Seth Berkowitz. Fast forward 20 years and so... many....cookies... later, our innovative bakery + delivery concept has become a cult brand known for its rabid following of cookie lovers who crave Insomnia’s warm, delicious delivery all day and late into the night. With an expanding footprint of over 300 stores globally, an experiential, “sweet-easy” concept as the brand’s flagship in Philadelphia, Pa. (where Insomnia Cookies is headquartered), and a rapidly-growing nationwide shipping and gifting portfolio... Insomnia Cookies is revolutionizing the cookie game by truly "Imagining What’s Possible"!