Director of Regional Operations

Excelsia Injury Care; Baltimore (MD); On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

Medical, Dental and Vision plans

401(k) with employer match

Paid training opportunities

Education Assistance Program

Employee Referral Bonus Program

Paid holidays and PTO

Job summary

Excelsia Injury Care seeks a regional operations leader to manage medical offices across the Greater Baltimore Market. You will lead teams, coordinate provider meetings, and ensure audits, training, and compliance are completed on time.

The role requires 5+ years in supervisory roles, 1–2 years of medical administrative experience, and strong project management. Travel is a key element, with weekly on-site presence at locations and a focus on improving efficiency and service quality.

Qualifications

• Requires high school diploma or GED; bachelor's degree preferred.
• Five or more years in a related supervisory capacity.
• One to two years of medical administrative/office experience.
• Experience with audits and compliance, HIPAA regulations.
• Strong confidentiality and professional image.
• Ability to manage multiple projects and deadlines.

Responsibilities

• Leads regions to ensure smooth operation of medical offices.
• Coordinate logistics for provider and manager meetings.
• Liaise between Compliance, BSO staff, and providers for audits and retraining.
• Investigate patient complaints related to operations.
• Oversee integrations-related tasks and milestone delivery.
• Manage projects assigned by market president.
• Hire, train, and develop nonclinical staff.
• Provide data to leaders on regional operational health.
• Weekly onsite presence at all locations.
• Ensure offices meet financial and operational objectives.
• Ensure staff adhere to job descriptions.
• Implement HIPAA/regulatory protocols.
• Improve office processes and manage implementations.
• Monitor KPIs daily and report per Excelsia standards.

Skills

Leadership

Compliance knowledge

HIPAA expertise

Operational management

KPI tracking

Project coordination

Staff development

Communication skills

Education

High school diploma or GED

Bachelor’s degree in related field

Tools

Microsoft Office

WordPerfect

Job description

Born in 1993, Excelsia Injury Care’s mission is to restore quality of life through patient-centric care and support for those injured in motor vehicle or work-related accidents. With over 100 patient care centers across the Mid-Atlantic, Midwest, and Mountain West regions, our vision is to be the leading provider of injury care, setting the standard for excellence in every community we serve and expanding access to high-quality care nationwide.

At Excelsia, we deliver the full continuum of outpatient care within one seamless, connected system. Our diverse team of medical specialists offers a wide range of treatment services, covering medical, orthopedics, neurology, rehabilitation, diagnostic, and surgical. We are committed to supporting patients through personalized support, detailed documentation, and outcome-oriented care coordination to make the recovery process easier. With Excelsia, patients are never far from the care they need—with the compassion they deserve.

Founded on the values of respect and trustworthiness, we are committed to delivering services that adhere to the highest legal, regulatory, and ethical standards. As responsible corporate citizens, we integrate environmental, social, and governance (ESG) considerations into our business practices, ensuring that we positively impact the healthcare companies we serve, our employees, and the communities we reach.

***Please know this position requires travel throughout our Greater Baltimore Market***

Job Duties

• Leads their respective regions to ensure smooth operation of medical offices.
• Participate in the coordination of logistics (with the support of the Executive Assistant) for all provider and manager meetings.
• Act as a liaison between Compliance, BSO staff, and providers to ensure that audits and retraining are completed (e.g., dictation).
• Investigate patient complaints that are reported to Compliance related to operational issues.
• Assists in ensuring that operations tasks related to integrations are completed prior to the required milestone dates.
• Manages a variety of projects to be assigned by the market president.
• Hire, train, and provide development opportunities for nonclinical staff of medical offices.
• Act as an escalation point for clinical office managers and providers.
• Provide their teams with the data needed to have line of sight into the overall operational health of their assigned offices.
• Weekly onsite presence at all locations.
• Ensures financial and operational objectives of offices are realized.
• Ensure that each member within their region is performing all duties in his or her job description.
• Implement protocols identified by Compliant related to HIPAA, regulations, and company processes.
• Improve office processes and manage the implementations.
• Ensure financial and operational objectives of offices are realized.
• Monitor Key Performance Indicators (KPIs) daily and react to needs.
• Provide regular reporting in accordance with Excelsia standards.
• Conducts regularly scheduled one-on-one meetings with direct reports to provide support, address challenges, and foster professional growth.
• Leads recurring team meetings and ensures timely completion of annual performance reviews, delivering constructive feedback to support individual and team development.
• Lead with integrity by upholding our core values and ensuring that all operations align with legal, regulatory, and ethical standards. Foster a culture of corporate responsibility by incorporating Environmental, Social, and Governance (ESG) principles into business practices, positively impacting the patients we serve, our employees, and the communities we reach.
• Perform other duties and assignments as directed and/or as necessary.
• High school Graduate or GED equivalent
• Bachelor’s degree in related field preferred
• Knowledge of advanced work-related subjects
• Successful completion of corporate orientation program
• Ongoing related continuing education participation
• Five or more years in a related supervisory capacity
• 1-2 years of medical experience in an administrative/legal/ physician office setting
• Previous computer skills to include (data entry, word perfect, etc.)
• Ability to maintain a strong confidentiality profile
• Ability to project a strong corporate image
• Ability to recognize emergency medical and non-medical situations
• Ability to identify and resolve customer relation problems
• Ability to identify and resolve clinical problems.
• Ability to remain calm in emergency situations
• Ability to form interpersonal relationships (i.e., establish rapport with others)
• Ability to manage time effectively by setting priorities
• Ability to anticipate problems before they arise.
• Ability to anticipate patient/physician/corporate needs
• Mathematical ability to perform required calculations.

Physical/Mental Requirements

• Ability to work flexible hours as required by job demands.
• May include some exposure to infection and injury
• Manual dexterity hand/eye coordination
• Able to lift a minimum of 10 pounds independently
• Able to perform frequent work with hand/wrist movement
• Prolonged sitting for up to 60% of time.

Motor Vehicle Report Monitoring

In the event Employee does not maintain the insurance coverage required under this Policy & Procedure, and/or does not maintain a valid license to operate a motor vehicle, that Employee shall not be eligible for mileage reimbursement and is barred from operating any motor vehicle in furtherance of Company business. Operating a motor vehicle in furtherance of Company business without a valid state-issued driver’s license to do so and/or maintain insurance of the type and amounts set forth herein shall subject the Employee to immediate disciplinary action up to and including termination.

Why work for Excelsia Injury Care? We offer a competitive salary, a great and stable work environment as well as amazing benefit package! Offered Benefits include:

• Medical, Dental and Vision plans through CareFirst with PPO And HSA options available the first of the month after your hire date.
• Rich leave benefits including PTO that is accrued starting on your first day of work, 8 company-recognized paid holidays plus a floating holiday, and 5 days of sick leave each calendar year.
• Employee Assistance Program, Earned Wage Access, and Employee Assistance Fund.
• Discounts on shopping and travel perks through WorkingAdvantage.
• 401(k) retirement plan with employer match.
• Paid training opportunities and Education Assistance Program.
• Employee Referral Bonus Program

Diversity Statement

Excelsia Injury Care is an equal opportunity employer. We commit to a policy of nondiscrimination and equal opportunity for all employees and qualified applicants without regard to race, color, religion, creed, gender, pregnancy or related medical conditions, age, national origin or ancestry, physical or mental disability, genetic predisposition, marital, civil union or partnership status, sexual orientation, gender identity, or any other consideration protected by federal, state or local laws.