District Director of Operations

cngholdingsinc; Town of Texas (WI); On-site; USD 85,000 - 110,000; Full time

Job summary

cngholdingsinc seeks a District Director of Operations to oversee daily district operations across multiple locations, ensuring KPIs are met and customer service remains top-tier.

The role focuses on building a high-performing team, recruiting, onboarding, and developing staff while driving sales, profitability, and debt management in the district. Travel up to 50% is expected.

Qualifications

• High school diploma or GED required.
• Experience managing operations in a multi-unit environment.
• Proficient with Microsoft Office programs.
• Strong time management and communication skills.
• Must have a valid Driver’s License and auto insurance.

Responsibilities

• Oversee daily operations for multiple locations within the district to meet KPIs.
• Lead recruitment, onboarding, development, and retention of store associates.
• Ensure high levels of customer service and satisfaction across the district.
• Manage district sales, profitability, and debt, aligning with company strategies.
• Monitor store performance and collaborate with ROM on results and staffing.

Skills

Time management

Organizational skills

Written communication

Verbal communication

Problem solving

Analytical thinking

Attention to detail

Education

High school diploma or GED

Equivalent experience

Tools

Microsoft Office

Job description

Job Description:

General Function / Summary:

TheDistrict Director of Operations (DDO) is accountable for the daily operations and achieving key performance indicators (KPIs) for multiple locations within their assigned district. This role is also responsible for building a high performing team, through the recruitment, selection, onboarding, development, and retention of store associates within their assigned district.

Essential Duties:

• Ensure excellent service and high levels of customer satisfaction within the district.
• Maintain accountability for sales, profitability, and debt management for the district.
• Execute marketing strategies aligned with region and/or Company strategies.
• Monitor store performance progress against established goals.
• Interact with Regional Operations Manager (ROM) on store performance, sales, marketing, operations, staffing, etc.
• Lead implementation of new products and services.
• Perform monthly store visits and audits to include a complete and thorough review of each location within the district to ensure operational, legal, and compliance processes and procedures are being followed.
• Oversight and facilitation of compliance training, monitoring and remediation.
• Engage with corporate business partners.
• Execute people leader duties, such as timecard approvals, performance management, timely completion of required training, ensure team metrics and associate career growth objectives are met.
• Other duties as assigned.

Minimum Education and Experience Required:

• High school diploma, GED, or equivalent experience
• Prior management of business operations in a multi-unit environment
• Proficient in Microsoft Office programs
• Excellent time management, organizational skills, written and verbal communication, problem solving, reasoning, and analytical skills
• Must have own personal reliable transportation in compliance with published policy and procedure; must maintain a valid Driver’s License and valid Automobile Insurance while employed by the company
• Ability and willingness to consistently live and embrace our core values of accountable, inclusive, transparent, and focused

Travel:

• Must be able to travel to all stores within the assigned district and to other districts within the region
• May be asked to travel to other locations
• Up to 50% travel with overnights expected