District Consumer Banker II

First Financial Bank; Hoopeston (IL); On-site; USD 25,000 - 29,000; Full time

Benefits offered by this job

Benefits

Incentive eligibility

Job summary

First Financial Bank seeks a Consumer Banker to open accounts, service clients, and support engagement through calls and conversations. The role involves partners across branches to provide expertise and ensure timely follow-up while maintaining compliance and risk standards.

Travel is limited; you will act as a trusted advisor and drive customer satisfaction through the bank's experience model and cross-team collaboration.

Qualifications

• 3-4 years client service experience in a retail environment.
• 3-4 years sales and service experience with prior success in achieving goals.
• High school diploma or GED is required.
• May obtain notary authorization.
• Strong bank product knowledge and sales skills.

Responsibilities

• Open accounts and perform maintenance; manage Teller drawer as needed.
• Support client engagement through active calling and conversations.
• Follow up in a timely manner and uphold risk management standards.
• Collaborate with internal teams to meet sales and service goals.

Skills

Client service

Sales experience

Retail experience

Bank product knowledge

Education

High school diploma or GED

Job description

We do the right things, right now. We do them in a way that is relevant to our clients. Become a part of our history as it continues to be written!

Consumer Banker

Essential Functions/Responsibilities

Perform necessary functions necessary to open accounts, perform maintenance. Run a Teller drawer as deemed necessary by management. Support client engagement through active calling, client conversations, and follow up. Daily activities that align with The First Financial Bank Experience (FFB Experience), including but not limited to: Partner with appropriate internal constituencies to bring appropriate level of expertise to the client whether it is service or solution related. Ensure client follow up calls are conducted in the proper time frame. Maintain all operational and risk management standards. Other duties as assigned to assist clients transact business within the branch, drive-thru, by phone and email. Model the way for peers and coworkers aligned with First Financials Mission and Values. The CB is responsible for adherence to all compliance and regulatory procedures. Partner with the District Specialists to execute against retail strategies and objectives to attract, retain and grow core client relationships, fulfill client’s financial needs and provide a fIRST Class Client Experience. Function as client’s personal trusted advisor by adding value and building deep client relationships by utilizing the First Client Conversation Model. Participate and lead in the First Financial Bank Experience by being active in site center huddles and meetings to support sales and service activities. Consistently meet or exceed sales, service and referral goals as set by management, by effectively collaborating as a team, the District and with lines of business in an effort to assist clients meet their dedicated financial needs. Provide digital assistance and service for clients establishing or in need of support in utilizing the bank’s online offering. Stay informed and up to date on all bank products, processes and procedures and procedures; especially those that are most complex. Daily travel shall not exceed 60 miles per day. Travel between banking centers as well as mileage reimbursement above current commute will qualify for business related reimbursement.

Minimum Knowledge, Skills, and Abilities Needed to Perform Essential Functions of the Job

3-4 years client service experience in a retail environment. 3-4 years sales and service experience with previous success in achieving sales and service goals in retail environment. High school diploma or general education degree (GED) is required. May obtain notary authorization. Possesses a strong level of bank product knowledge and solid sales skills.

Preferred Knowledge and Skills

Level of Complexity and Scope Degree of Independence and Decision-Making Required

Physical Requirements

Occasionally lifts and carries up to 20 lbs. Frequently lifts and carries up to 10 lbs. Frequently sits, stands, walks and drives

Compliance Statement

The associate is responsible for meeting all compliance requirements imposed on First Financial Bank by State and Federal law and regulation, as well as all related First Financial Bank policies and procedures. This includes all Bank Secrecy Act, Anti-Money Laundering, OFAC and Suspicious Activity reporting requirements, as well as all other lending and deposit compliance requirements.

Pay Range

Development and Training Pay Range $18.00- $20.67/hour

Benefits

We have relevant, thoughtful benefits and programs that support every aspect of our associates' holistic wellbeing. Please review our Benefits Guide.

Incentive Eligibility All roles are incentive eligible with the exception of Co-Op, Intern, or Student positions.

It is our policy to not discriminate against any individual in violation of federal, state, and local laws as it relates to age, race, color, religion, national origin, sex, marital status, pregnancy, gender identity, disability, sexual orientation, genetic information, veteran/military service, or any other characteristic protected by law.

We are an E-Verify Employer.

At first financial bank, our mission is clear: to be the best bank to do business with, the best place to work, and the best financial partner for our shareholders and the communities we serve. We believe that how we work is just as important as what we achieve. That’s why we’re guided by core values that shape everything we do: Doing the right thing Teamwork Mutual respect Wellbeing Excellence Our success starts with our people. We know that when our associates are talented, engaged, and supported, they create outstanding results. If you're looking to be part of a team that values integrity, inclusion, and collaboration—and where your growth matters—you’ll find your future here.