District Account Manager

Securitas USA; Dallas (TX); On-site; USD 65,000 - 70,000; Full time

Benefits offered by this job

Weekly pay

Competitive pay

Benefits for eligible employees

Paid training and development

Job summary

Securitas USA is seeking a District Account Manager to oversee security services for assigned client accounts in Dallas, TX. You will lead operations, ensure service excellence, and build strong client relationships to drive growth and account performance.

The role requires leadership, customer service excellence, and strategic planning to develop budgets and achieve objectives in a fast-paced environment.

Qualifications

• High School Diploma or GED.
• Legal authorization to work in the United States.
• Experience in security operations or operations leadership.
• Ability to speak, read, and write English.
• Willingness to participate in pre-employment background screening and drug testing.

Responsibilities

• Serve as the primary client contact to ensure high-quality security services and customer satisfaction.
• Meet regularly with client representatives to review service performance and identify opportunities for improvement.
• Support contract negotiations, security planning, assessments, and post order development.
• Recruit, hire, train, coach, develop, and retain security personnel.
• Provide leadership, performance management, and coaching, including corrective action.
• Assist in developing and administering account budgets and operational plans.
• Maintain compliance with policies, client requirements, and laws.
• Oversee staffing, scheduling, payroll, uniforms, and vehicle management.
• Conduct site inspections to ensure orders and directives are met.
• Resolve operational, legal, financial, HR, and administrative matters.
• Respond to emergencies and client concerns as required.
• Perform additional duties as assigned.

Skills

Leadership

Client relationships

Security operations

Budgeting

Staffing & scheduling

Communication

Project management

Data analysis

Crisis response

Education

Associate degree

Tools

MS Excel

CRM software

Security management software

Job description

About Securitas

At Securitas, we make your world a safer place. As a global leader in protective services, we provide security solutions that help safeguard people, property, and assets. Our team members are the foundation of our success, delivering exceptional service while building rewarding careers in a company that values Integrity, Vigilance, and Helpfulness.

About the Role

As a District Account Manager , you will manage security services and related operations for assigned client accounts, ensuring service excellence, operational effectiveness, and strong client relationships. This position plays a key role in supporting client satisfaction, employee development, business growth, and overall account performance through effective leadership, oversight, and strategic planning.

The ideal candidate is a results-driven security professional with strong leadership, customer service, and business management skills. This individual thrives in a fast-paced environment, effectively manages multiple priorities, and is committed to delivering exceptional service while developing high-performing teams.

What You'll Do

In this role, you will:

• Serve as the primary client contact to ensure the delivery of high-quality security services and customer satisfaction.
• Meet regularly with client representatives to review service performance, address concerns, and identify opportunities for service enhancement.
• Support contract negotiations, security planning, assessments, surveys, and post order development.
• Recruit, hire, train, coach, develop, and retain high-caliber security personnel.
• Provide leadership, performance management, employee coaching, and corrective action when necessary.
• Assist in the development and administration of account budgets and operational plans.
• Maintain compliance with company policies, client requirements, and applicable laws and regulations.
• Oversee staffing, scheduling, payroll administration, uniforms, equipment inventory, and vehicle management.
• Conduct site inspections to ensure post orders, client directives, and performance expectations are being met.
• Support the resolution of operational, legal, financial, human resources, and administrative matters.
• Respond to emergencies, critical incidents, and client concerns as required.
• Perform additional duties as assigned.

What You'll Bring

To be successful in this role, you should have:

Required Qualifications

• High School Diploma or GED.
• Minimum of 18 years of age.
• Legal authorization to work in the United States.
• Reliable transportation and means of communication.
• Ability to speak, read, and write English.
• Willingness to participate in pre-employment background screening and drug testing.
• Knowledge of security operations, procedures, and supervisory practices.
• Experience managing personnel, schedules, and security operations.
• Strong computer proficiency, including spreadsheet and business software applications.

Preferred Qualifications

• Associate's Degree in Business, Criminal Justice, Security Management, or a related field.
• Three or more years of experience in the security industry, business management, or operations leadership.
• Experience managing large client accounts and multiple security locations.
• Knowledge of budgeting, workforce planning, and business operations management.
• Security industry certifications or applicable state licensing.
• Experience supporting contract security operations.

Skills & Competencies

• Strong communication and interpersonal skills.
• Excellent customer service and relationship management abilities.
• Proven leadership and team development capabilities.
• Strong planning, organization, and project management skills.
• Ability to motivate employees and drive performance.
• Sound judgment and problem-solving abilities.
• Ability to analyze business and financial data and develop recommendations.
• Strong conflict resolution and decision-making skills.
• Ability to effectively manage multiple assignments simultaneously.
• Ability to adapt to changing operational and client requirements.
• Professional composure under pressure and during emergency situations.
• Ability to interact effectively with diverse employees, clients, and stakeholders.

Why Join Securitas

When you join Securitas, you become part of a global organization committed to your success. We offer:

• Competitive pay.
• Weekly pay.
• Comprehensive benefits for eligible employees.
• Paid training and professional development.
• Career advancement opportunities.
• Employee recognition programs.
• Supportive and inclusive work environment.
• Opportunity to work for the world's leading protective services company.

Compensation Information

• Pay Range: $65,000 - $70,000 Annually
• Actual compensation is determined by factors including experience, qualifications, work location, applicable laws, and business needs.
• Eligible employees may also receive benefits including:
• Medical, dental, and vision insurance.
• Life and disability insurance.
• Paid time off.
• 401(k) or retirement savings plan.
• Employee a