Distribution Service Technician/Delinquent Account Technician (DST/DAT)

California Water Service Group; Chico (CA); On-site; USD 61,000 - 68,000; Full time

Job summary

California Water Service Group invites you to pursue a career within the third largest publicly traded water utility in the United States. The Distribution Service Technician/Delinquent Account Technician (DST/DAT) role focuses on meter service, turn-ons/offs, and addressing customer inquiries with accuracy and care.

The position requires basic math, a valid California driver's license, and knowledge of water service principles.

Qualifications

• DST/DAT must communicate effectively with supervisor, co-workers, and the public.
• Basic math skills to calculate figures and read documents such as safety rules and manuals.
• High School diploma or equivalent and a valid California Class C Driver's license.
• Knowlege of meter function and installation protocols; willingness to learn.
• Understand water quality specifications and related regulations.

Responsibilities

• Provide customer service and investigate meter leaks, reads, and service issues.
• Install and replace 5/8" and 1" meters and record data.
• Turn services on and off with proper customer communication.
• Replace lids and covers; complete service orders; flush services.
• Respond to water quality and usage concerns; perform on-site work as required.

Skills

Customer service

Metering

Communication

Basic math

Reading & writing

Education

High School diploma or equivalent

California Class C Driver's license

Tools

Microsoft Word

Microsoft Outlook

Job description

California Water Service Job Description: California Water Service Group (Cal Water) invites you to build a meaningful career with the third largest publicly traded water utility in the United States. Guided by our mission to be the leading provider of water and wastewater services, we are dedicated to improving the quality of life for the customers, communities, and employees we serve. Our culture is grounded in core values - integrity, quality, service, value, health and safety, respect and collaboration, and corporate citizenship and is reflected in our recognition as a Top Workplace, a Great Place to Work, and a J.D. Power leader in customer satisfaction for multiple years. Join Cal Water and be part of a purpose driven organization where your work makes a lasting impact.

SUMMARY:

The Distribution Service Technician/Delinquent Account Technician (DST/DAT) provides customer service related to delivery of water service including verifying water meter data; replacing small meters; investigating leaks in the distribution system; turning on and off water service; and communicating with customers in relation to these activities. This position also assesses services as a result of customer inquiries and routine internal investigations, including collecting water samples in the distribution system as needed. Employee responds to water quality and usage concerns from customers; purges and flushes service lines. The Delinquent Account Technician position is to provide service shut off of delinquent accounts.

Essential Functions - DST:

• Provide customer service including investigation or inquiries of meter leaks, meter reads; service line leaks or malfunction; leaks in the distribution system and answer customer questions and concerns.
• Install and replace 5/8" and 1" size meters, record associated data, and notifications.
• Turn services on and off, providing appropriate customer communication regarding such activity.
• Replace lids, and covers as needed.
• Complete service orders as needed.
• Flush services.

Essential Functions - DAT:

• Turn off services in connection with SONP procedure.
• Lock out service in connection with SONP procedure.
• Remove meters in connection with SONP procedure, if conditions are safe.
• Leave notification advising customer of the SONP action.

Other Duties and Responsibilities:

• Adjust or replace meter boxes as necessary.
• Performs work on-site at assigned location.
• Other duties as assigned.

Minimum Qualifications:

• A DST/DAT must be able to effectively communicate with their supervisor, co-workers, and the public;
• Have the ability to perform basic mathematic functions to calculate figures; have the ability to read and interpret documents such as safety rules, operation and maintenance instructions, procedure manuals, and ability to write routine reports and correspondence
• Must possess a High School diploma or equivalent, a valid California Class C Driver's license, and be insurable under the Company's policy
• A DST/DAT must have a working knowledge of basic features of word processing programs (e.g., Microsoft Word) and electronic mail processing programs (e.g., Microsoft Outlook); must be able to work with supervision and respond appropriately to direction, feedback, evaluation, coaching, counseling, and/or discipline
• This job requires an understanding and knowledge of meter function and installation protocols
• A person in this position must apply knowledge of service lines to troubleshoot and diagnose leaks and malfunctions
• The job entails an understanding and knowledge of water quality specifications for chlorine content, pH, water temperature, other essential water quality parameters, as well as National Pollutant Discharge Elimination Systems (NPDES) rules and regulations
• California State Water Distribution Operator II certification is required

Salary Range:

• Step 1 - $43.52
• Step 2 - $44.41 (6 months)
• Step 3 - $45.57 (12 months)
• Step 4- $48.99 (18 months)

Deadline to submit resume is Wednesday, September 9, 2026.

The Equal Opportunity Policy of the Company is based upon the philosophy that all people should be treated fairly and with dignity. California Water Service, Hawaii Water Service, New Mexico Water Service and Washington Water Service do not discriminate against any applicant or employee because of race, color, religion, sex, national origin, or any other protected class. The Company makes all employment decisions in a non-discriminatory manner. EOE, VET, DISABILITIES.

California Water Service Group invites you to pursue a career in the water industry with the third largest publicly traded water utility in the United States. Our mission is to be the leading provider of water and wastewater services. We're committed to improving the quality of life for our customers, communities, stockholders, and employees. To achieve that, we align our hiring strategies with the company’s core values of integrity, service, value, health and safety, respect and collaboration, and corporate citizenship so that we can provide quality, service, and value to all of these groups. Our commitment to our employees is evident, as we have been named a Top Workplace in the Bay Area and designated as a Great Place to Work, and Cal Water was ranked "Highest in Customer Satisfaction Among Water Utilities in the West" by J.D. Power in its inaugural water utility satisfaction study.