Distribution Sales Operations Manager

Ericsson; Charlotte (NC); Hybrid; USD 90,000 - 120,000; Full time

Benefits offered by this job

Annual bonus based on performance

Job summary

A leading telecommunications company is seeking a Sales Operations Manager to enhance operations across its global distributor network. The ideal candidate will have 3-5 years of experience in distribution or sales operations, track record of improving workflows, and knowledge of Salesforce and D365. This role focuses on developing business cases for operational improvements and managing implementation strategies. The position supports the company's growth by optimizing data connectivity and operational efficiency in partnership with stakeholders.

Qualifications

• 3-5 years of experience in distribution operations, channel operations, or sales operations.
• Experience improving complex operational workflows.
• Ability to build business cases and influence senior stakeholders.

Responsibilities

• Analyze and improve operational workflows between the company and its global distributor network.
• Develop business cases for process improvement and advocate for funding.
• Manage approved initiatives from planning through implementation.

Skills

Distribution operations experience

Sales operations experience

Process improvement

Stakeholder influence

Salesforce knowledge

D365 knowledge

EDI and API understanding

Global operational adaptation

Influencing skills

IT hardware experience

Job description

Grow with us

Ericsson Inc. does not sponsor U.S work authorizations for this job position including U.S. immigration filings for initial and/or change of employer paperwork for H-1's, H-1B1's, E-3's, O-1's, and TN's. Ericsson also does not hire F-1's working on CPT or EAD for this position.

About This Opportunity

As we expand our global distribution network, our current processes and tools need modernization. Currently, much of our distributor operations rely on spreadsheets and email, which creates administrative overhead, data inconsistencies, and delays that impact our ability to serve the channel effectively. This role addresses these challenges. The Distribution Operations Manager will identify inefficiencies in time, cost, and accuracy across our global distributor relationships, develop business cases for improvement, and implement solutions that modernize our operations. As we connect our systems directly with distribution partners, this position will lead business transformation, ensuring proper data flow and building an operational foundation that supports growth in both the 2‑tier resell and carrier channels. This role will impact Sales, Finance, Supply Chain, and strengthen our distributor partnerships worldwide.

Responsibilities

• Analyze and improve operational workflows between the company and its global distributor network across Americas, EMEA, and APAC regions
• Develop business cases for process improvement projects and advocate for internal funding and prioritization
• Manage approved initiatives from planning through implementation and measure outcomes
• Define data sharing requirements between our Salesforce and D365 systems and distributor ERP/EDI environments, and partner with IT to execute these requirements while collaborating with Privacy, Compliance, and Legal teams
• Establish scalable, repeatable frameworks for business‑to‑business data connectivity as we transition from spreadsheet and email‑based processes

Skills You Will Bring

• 3‑5 years of experience in distribution operations, channel operations, or sales operations at a product manufacturer or technology company
• Track record of improving complex, multi‑party operational workflows with measurable results
• Experience working within a 2‑tier resell channel with understanding of how distributors, resellers, and manufacturers interact commercially and operationally
• Ability to build business cases and influence senior stakeholders to prioritize operational investment
• Experience navigating cross‑functional projects involving Sales, IT, Finance, and Supply Chain
• Working knowledge of Salesforce and D365 at a business/data level, with ability to define requirements and collaborate with IT teams
• Conceptual understanding of business‑to‑business data exchange methods like EDI and API integrations
• Ability to operate globally and adapt to regional differences in distribution operations
• Strong influencing skills, as this is an individual contributor role in a growing organization
• Preferred: Experience in IT hardware, networking, cellular, or IoT device manufacturing; carrier or telecom channel experience; direct experience establishing distributor integrations or implementing new operational standards across a distributor network

Compensation and Benefits

Compensation for this position is dependent on location, experience, and qualifications. The role includes an annual bonus based on individual and business performance.

Job Details

Job Title: Sales Operations Manager. Location: United States (US) – Texas Remote.

EEO Statement

Ericsson is an Equal Opportunity Employer. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team.