Distribution Sales Operations Manager

Ericsson; Ann Arbor (MI); On-site; USD 80,000 - 120,000; Full time

Benefits offered by this job

Annual performance-based bonus

Job summary

A global technology company is seeking a Sales Operations Manager to enhance distributor operations. This role will analyze existing workflows, develop improvement business cases, and implement solutions that modernize processes. Candidates should have 3-5 years of experience in distribution or sales operations and the ability to influence cross-functional projects. A working knowledge of Salesforce and D365 is essential. The position is based in Michigan, USA, and includes an annual performance-based bonus.

Qualifications

• 3-5 years of experience in distribution operations, channel operations, or sales operations.
• Track record of improving complex operational workflows.
• Ability to influence senior stakeholders for operational investment.

Responsibilities

• Analyze and improve operational workflows across global distributor networks.
• Develop business cases for process improvements and manage implementation.
• Define data sharing requirements between systems and collaborate with IT.

Skills

Experience in distribution operations

Track record of improving operational workflows

Understanding of the 2-tier resell channel

Ability to build business cases

Cross-functional project navigation

Knowledge of Salesforce and D365

Understanding of data exchange methods

Adaptability to regional differences

Influencing skills

Experience in IT hardware or telecom

Tools

Salesforce

D365

Job description

Grow with us

Ericsson Inc. does not sponsor U.S work authorizations for this job position including U.S. immigration filings for initial and/or change of employer paperwork for H-1's, H-1B1's, E-3's, O-1's, and TN's. Ericsson also does not hire F-1's working on CPT or EAD for this position.

About This Opportunity

As we expand our global distribution network, our current processes and tools need modernization. Currently, much of our distributor operations rely on spreadsheets and email, which creates administrative overhead, data inconsistencies, and delays that impact our ability to serve the channel effectively. This role addresses these challenges. The Distribution Operations Manager will identify inefficiencies in time, cost, and accuracy across our global distributor relationships, develop business cases for improvement, and implement solutions that modernize our operations. As we connect our systems directly with distribution partners, this position will lead business transformation, ensuring proper data flow and building an operational foundation that supports growth in both the 2‑tier resell and carrier channels. This role will impact Sales, Finance, Supply Chain, and strengthen our distributor partnerships worldwide.

Responsibilities

• Analyze and improve operational workflows between the company and its global distributor network across Americas, EMEA, and APAC regions
• Develop business cases for process improvement projects and advocate for internal funding and prioritization
• Manage approved initiatives from planning through implementation and measure outcomes
• Define data sharing requirements between our Salesforce and D365 systems and distributor ERP/EDI environments, and partner with IT to execute these requirements while collaborating with Privacy, Compliance, and Legal teams
• Establish scalable, repeatable frameworks for business‑to‑business data connectivity as we transition from spreadsheet and email‑based processes

Skills You Will Bring

• 3‑5 years of experience in distribution operations, channel operations, or sales operations at a product manufacturer or technology company
• Track record of improving complex, multi‑party operational workflows with measurable results
• Experience working within a 2‑tier resell channel with understanding of how distributors, resellers, and manufacturers interact commercially and operationally
• Ability to build business cases and influence senior stakeholders to prioritize operational investment
• Experience navigating cross‑functional projects involving Sales, IT, Finance, and Supply Chain
• Working knowledge of Salesforce and D365 at a business/data level, with ability to define requirements and collaborate with IT teams
• Conceptual understanding of business‑to‑business data exchange methods like EDI and API integrations
• Ability to operate globally and adapt to regional differences in distribution operations
• Strong influencing skills, as this is an individual contributor role in a growing organization
• Preferred: Experience in IT hardware, networking, cellular, or IoT device manufacturing; carrier or telecom channel experience; direct experience establishing distributor integrations or implementing new operational standards across a distributor network

Compensation and Benefits

Compensation for this position is dependent on location, experience, and qualifications. The role includes an annual bonus based on individual and business performance.

Job Details

Job Title: Sales Operations Manager. Location: United States (US) – Texas Remote.

EEO Statement

Ericsson is an Equal Opportunity Employer. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team.