Distribution Operations Manager
Morsco
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Benefits offered by this job
Job summary
Reece USA is seeking a Distribution Operations Manager to lead Shipping, Receiving and Inventory Control within the Dallas-area distribution center. You will guide frontline leaders, drive safety, quality, and productivity, and partner with the Distribution General Manager to optimize performance.
The role emphasizes coaching, accountability, and continuous improvement across labor planning, KPI management, and customer service, with a strong focus on safety compliance and data-driven decisions.
Qualifications
- High School Diploma or equivalent required.
- Bachelor’s degree preferred in Supply Chain, Logistics, Business, Operations Management, or related field.
Responsibilities
- Lead, coach, and develop Distribution Leads, Inventory Control Specialists, and Distribution Associates.
- Establish clear performance expectations and accountability standards.
- Conduct productivity reviews, coaching conversations, and corrective action when necessary.
- Support employee development, engagement, and retention initiatives.
- Promote a culture of teamwork, safety, and continuous improvement.
- Manage daily activities within assigned operational areas (Shipping, Receiving, Inventory Control).
- Ensure compliance with established operational procedures and standards.
- Allocate labor and resources to meet productivity and service objectives.
- Monitor operational performance and implement corrective actions.
Skills
Education
Job description
Who We Are Working at Reece & Fortiline means being part of a growing global company that brings our purpose and values to life every day. We celebrate our team members living our values and provide opportunities to build a long and remarkable career. We’re proud to support essential industries helping bring clean air and water to everyone. To learn more about our purpose and values, visit our career site at https://careers.reece.com/us/
As a Distribution Operations Manager, you are responsible for leading a critical operational function within the distribution center. Depending on business needs, this role may be assigned responsibility for Shipping, Receiving, Inventory Control, or other operational areas. You will lead Distribution Leads, Inventory Control Specialists, and warehouse associates while driving performance through coaching, accountability, and operational excellence. You will ensure operational goals related to safety, quality, productivity, inventory accuracy, and customer service are consistently achieved. As a key member of the facility leadership team, you will partner with other Distribution Operations Managers and the Distribution General Manager to support overall distribution center performance.
- Proven ability to lead frontline leaders and hourly associates in a fast-paced distribution environment.
- Strong coaching and people development skills.
- Ability to build accountability while maintaining team engagement.
- Strong problem-solving and decision-making skills.
- Customer-focused mindset with a commitment to service excellence.
- Ability to manage multiple priorities and operational demands.
- Strong organizational and communication skills.
- Commitment to maintaining a safe and compliant workplace.
- Data-driven approach to operational decision-making.
- Continuous improvement mindset focused on operational excellence.
- Lead, coach, and develop Distribution Leads, Inventory Control Specialists, and Distribution Associates.
- Establish clear performance expectations and accountability standards.
- Conduct productivity reviews, coaching conversations, and corrective action when necessary.
- Support employee development, engagement, and retention initiatives.
- Promote a culture of teamwork, safety, and continuous improvement.
- Manage daily activities within assigned operational areas.
- Ensure compliance with established operational procedures and standards.
- Allocate labor and resources to meet productivity and service objectives.
- Monitor operational performance and implement corrective actions to address issues.
- Drive continuous improvement efforts within assigned functions.
- Promote and maintain a safety-first culture.
- Ensure compliance with company policies, OSHA requirements, and operational standards.
- Participate in Incident investigations and corrective action efforts.
- Conduct routine safety observations and inspections.
- Monitor and report key operational metrics.
- Analyze performance trends and identify improvement opportunities.
- Support facility-wide operational goals and initiatives.
- Drive accountability for productivity, quality, service, and accuracy standards.
- Lead outbound fulfillment and shipping activities.
- Ensure on-time and accurate shipment execution.
- Monitor order fulfillment, productivity, and shipping accuracy metrics.
- Coordinate workload and staffing to meet service commitments.
- Partner with transportation and logistics teams to support delivery objectives.
- On-Time Shipping
- Order Accuracy
- Units Shipped per Labor Hour
- Service Level Attainment
- Customer Order Completion
- Oversee inbound receiving, unloading, inspection, and put-away activities.
- Ensure timely processing of incoming inventory.
- Monitor receiving productivity and receiving accuracy.
- Coordinate dock scheduling and inbound workflows.
- Ensure proper inventory handling and storage practices.
- Receiving Accuracy
- Dock-to-Stock Time
- Inbound Productivity
- Put-Away Completion
- Inventory Availability
- Lead inventory control processes to maintain inventory accuracy and integrity.
- Manage cycle count programs and inventory audits.
- Investigate and resolve inventory discrepancies.
- Monitor inventory shrink, product damage, and compliance.
- Ensure inventory processes support operational and customer service objectives.
- Inventory Accuracy
- Cycle Count Compliance
- Inventory Shrink
- Audit Performance
- Inventory Variance Resolution
- Productivity attainment
- Throughput volume
- Labor efficiency
- Quality performance
- Service level attainment
- Team member engagement
- Retention and turnover
- Training completion
- Team Lead development
- Performance management effectiveness
- Policy and OSHA compliance
- Incident reduction
- Safety observation completion
- Corrective action completion
- Internal and external service levels
- Order fulfillment accuracy
- Operational responsiveness
- Customer support effectiveness
- Frontline leadership and employee development
- Warehouse and distribution operations management
- Operational planning and execution
- Performance management and accountability
- Labor planning and workforce utilization
- Data analysis and KPI management
- Safety leadership and risk mitigation
- Customer-focused decision making
- Problem-solving and decision-making
- Continuous improvement mindset
- High School Diploma or equivalent required.
- 5-7 years of warehouse, logistics, distribution, or supply chain experience.
- 3+ years of leadership experience in a warehouse or distribution environment.
- Experience leading frontline leaders and hourly associates.
- Demonstrated success achieving productivity, service, inventory, quality, and safety goals.
- Experience utilizing warehouse management systems and operational reporting tools.
- Bachelor's degree in Supply Chain, Logistics, Business, Operations Management, or related field.
- Experience leading Shipping, Receiving, or Inventory Control functions.
- Lean, Six Sigma, or continuous improvement experience.
- Experience supporting operational improvement initiatives.
Our commitment to excellent customer service is just part of our story. We’re also dedicated to supporting our most valuable asset, our associates! One of the ways we do this is by offering a variety of high-quality benefits for our associates and their families. All full-time associates are eligible for the following benefits: Medical and Dental Insurance Flexible Spending Accounts and Health Savings Accounts Company-paid Life Insurance Short Term Disability 401(k) Plan Paid Time Off (PTO) - plus paid holidays Parental Leave Voluntary benefits: Vision Long-term Disability Voluntary Life and AD&D Insurance Additional Voluntary Benefits through Corestream
We’re an equal opportunity employer and we welcome diversity and inclusion!
Reece USA is an Equal Opportunity Employer— Employer Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, and any other status protected by law.
At Reece, we are dedicated to helping our customers build a stronger, safer, and more comfortable future. With over 100 years of customer-first focus, we empower our people to make an impact every day. Whether you’re helping our trade customers with essential products or supporting our network from the Dallas-based Support Center, you’ll be part of a team that thrives on innovation, collaboration, and a “get it done” attitude.
Join us in improving lives through expert service, quality products, and a commitment to excellence across the plumbing, HVAC, Bath+Kitchen and waterworks industries.
Reece is an EEO/AA/Disability/Vets Employer.
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