Distribution Operations and Third Party Reservations Specialist - Corporate

MGM Resorts International; United States; Remote; USD 60,000 - 80,000; Full time

Job summary

MGM Resorts International is seeking a Distribution Specialist to manage rates and inventory while providing exceptional service to guests. The ideal candidate will have relevant experience and a high school diploma, with opportunities for professional development and various employee perks.

Benefits

Health & Income Protection benefits

Professional development opportunities

Free meals in employee dining room

Free parking

Wellness incentive programs

Discounts on hotel, food, and entertainment

Qualifications

• 2+ years of prior relevant experience required.
• Experience with HBSI, Derbysoft, Opera PMS, ORS, Onyx, and OTA systems.
• Must be 18+ years old.

Responsibilities

• Ensure accuracy of rates, restrictions, and inventory across MGM systems.
• Respond to guest inquiries and resolve billing issues.
• Monitor rate parity and identify discrepancies.

Skills

Attention to Detail

Customer Service

Problem Solving

Education

High School Diploma or GED

Tools

HBSI

Derbysoft

Opera PMS

ORS

Onyx

OTA

Job description

US, Nevada

The SHOW comes alive at MGM Resorts International

Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.

THE JOB:
As a Distribution Specialist you will ensure accurate rates, inventory, and policies across MGM systems while serving as a liaison between guests and third-party partners to resolve reservation and billing inquiries.

THE STARTING RATE: $19.00/HR

THE DAY-TO-DAY:

• Ensure accuracy of rates, restrictions, inventory, and policies across all MGM systems

• Respond to guest and third-party inquiries, including Best Rate Guarantee claims

• Use third-party tools to resolve reservation and billing issues; escalate when needed

• Monitor rate parity and identify discrepancies across booking channels

• Support special projects, including data maintenance, documentation, and timing tests

• Input manual reservations into the MGM central system

• Perform daily tasks such as rate/policy updates, reservation changes, revenue collection, commission research, and promotion setup across channels

THE IDEAL CANDIDATE:

• Is 18+ years old

• High School Diploma, GED or equivalent

• 2+ Years of Prior Relevant Experience

• Previous experience in working with the following systems: HBSI, Derbysoft, Opera PMS and ORS, Onyx, and OTA

THE PERKS & BENEFITS:

• Health & Income Protection benefits (for eligible employees)

• Professional and personal development opportunities through employee programs and network groups

• Free meals in our Bellagio employee dining room

• Free parking on and off-shift at all MGM Resorts properties

• Wellness incentive programs to help you stay healthy physically and mentally

• Access to company hotel, food and beverage, retail, and entertainment discounts

VIEW JOB DESCRIPTION:

https://mgmresorts.marketpayjobs.com/ShowJob.aspx?EntityID=2&jobcode=16137

Are you ready to JOIN THE SHOW? Apply today!