Distribution Logistics Coordinator

NFI Industries; Kutztown (Berks County); On-site; USD 40,000 - 55,000; Full time

Job summary

NFI Industries is seeking a Distribution Logistics Coordinator to ensure transport needs are met with excellent customer service. You will route calls, plan schedules, and handle clerical duties for management.

The role emphasizes coordinating with carriers, managing shipments, and maintaining clear communication with customers and operations. Requirements include a high school diploma and flexibility in hours.

Qualifications

• Experience in a fast-paced warehouse environment.
• Strong time management, organizational, planning and self-motivation skills.
• Excellent customer service skills.
• Proficient with Microsoft Office applications (Word, Excel, PowerPoint).
• Ability to handle changing priorities and use good judgment in stressful situations.
• Multi-task and manage priority lists.
• Previous transportation and/or DOT experience is helpful.
• Prior customer service experience.
• High School diploma required.
• Ability and availability to work irregular hours including nights, weekends and holidays.
• Able to work in environments with variable noise, lighting and temperature.

Responsibilities

• Services both external and internal customer needs on a regular basis.
• Coordinates on the scheduling of orders with carriers (internal, external and/or brokerage).
• Manage shipment queue and priority lists.
• Provides load and/or order tracking/tracing and completes adjustments as needed.
• Repowers loads as carriers fall off/cover expedites orders as they arrive.
• Coordinates daily communication to all parties involved on potential service issues, problems and/or delays.
• Compiles data for daily reports.
• Compiles and transmits carrier information to customers to expedite future orders.
• Coordinate on the scheduling of appointments with customers.
• Acts as a liaison between operations, carrier and the customer in administration of orders.
• Communicates feedback to management, including signs of dissatisfaction.
• Prepares shipping and tracing information to customers/management as required.
• Positively interacts with customers, operations and carriers; assists with other administrative duties as needed by management.

Skills

Fast-paced warehouse experience

Time management

Organizational skills

Customer service

Microsoft Office

Prioritization under pressure

Multi-tasking

Transportation/DOT experience helpful

Customer communication

High school diploma

Flexibility with hours

Safety/operational awareness

Education

High School Diploma

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Job description

Overview

The Distribution Logistics Coordinator ensures that our customer transportation needs are met or exceeded by providing excellent customer service. Other responsibilities include, but not limited to, answering/routing calls, planning and scheduling, other clerical duties as directed by management.

Responsibilities

• Services both external and internal customer needs on a regular basis
• Coordinates on the scheduling of orders with carriers (internal. external and/or brokerage)
• Manage shipment queue and priority lists
• Provides load and/or order tracking/tracing and completes adjustments as needed
• Repowers loads as carrier fall off/cover expedites orders as they arrive
• Coordinates daily communication to all parties involved on potential service issues, problems and/or delays
• Compiles data for daily reports
• Compiles and transmits carrier information to customers to expedite future orders
• Coordinate on the scheduling of appointments with customers.
• Acts as a liaison between operations, carrier and the customer in administration of orders
• Communicates feedback to management, including any signs of dissatisfaction
• Prepares shipping and tracing information to customers/management as required
• Positively interacts with customers, operations and carriersAssists with other administrative duties as needed by management

Qualifications

• Experience in a fast paced warehouse environment.
• Strong time management, organizational, planning and self-motivation skills.
• Excellent Customer service skills
• Computer applications using Microsoft Office (Word, Excel PowerPoint).
• Ability to handle changing priorities and use good judgment in stressful situations.
• Ability to multi-task and manage priority lists
• Previous transportation and/or DOT experience helpful
• Prior customer service experience
• High School Degree required
• Ability and availability to work irregular or extended hours including nights, weekends and holidays as needed by the customer.
• Should be able to work in environments with variable noise levels, lighting conditions and temperature variation and able to access all areas of building without limitations.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

LA County Applicants: The Company will consider qualified applicants, including those with criminal histories, in a manner consistent with applicable state and local laws.

Profit Center

PC-338