Distribution Customer Service Representative

NFI Industries; Winchester (VA); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k Plan

Paid Time Off

Paid Parental Leave

Wellness Program

Life Insurance

Job summary

NFI Industries in Winchester, VA is seeking a Distribution Customer Service Representative to handle inquiries, process orders, and manage documents and communications with customers. You will coordinate with Traffic and Operations to expedite orders, maintain accurate invoicing, and ensure service standards across departments.

The role requires strong computer skills, excellent communication, and flexibility to work irregular hours, including nights and weekends.

Qualifications

• HS diploma or equivalent required.
• Strong computer knowledge including MS Office.
• Excellent oral and written communication skills.
• Ability to work irregular hours including nights, weekends or holidays.

Responsibilities

• Respond to inquiries and complaints concerning work orders, invoices, shipments, and inventory in a courteous, effective manner.
• Process and input customer orders.
• Produce stock reports to check product availability.
• Prepare paperwork and information required for customer work orders.
• Coordinate special and last-minute shipping requests with Traffic and Operations.
• Provide follow-up with other departments to ensure service standards are met.
• Ensure proper invoicing by verifying invoices.
• Prepare shipping and tracing information for customers.
• Maintain damage records and back order logs.
• Communicate customer feedback to management, including signs of dissatisfaction.
• Liaise between warehouse, office, and customers regarding invoicing and credits.

Skills

MS Office

Typing

10-key

UPS/FedEx

Customer service

Communication skills

Education

HS diploma or equivalent

Job description

Overview

TheDistribution Customer Service Representative carries out all customer service activities such as responding to inquiries, processing orders and receipts and handling complaints in a prompt, courteous and effective manner. Other responsibilities include answering/routing telephone calls, greeting visitors, scheduling and other clerical duties as directed by Customer Service Supervisor or Office Manager.

Responsibilities

• Interacts in a good working relationship with customers by responding to all inquiries and complaints concerning work orders, invoices, shipments, inventory counts, etc. in a courteous and effective manner
• Processes and inputs all customer orders
• Produces stock reports to check for product availability
• Produces all related paperwork and necessary information required for customer work orders
• Coordinates special and last minute shipping requests with the Traffic and Operations Departments, expediting any order as necessary
• Provides follow up with other departments to ensure service standards are being met
• Assures proper invoicing of accounts by verifying computer generated invoices
• Prepares shipping and tracing information to customers as required
• Maintains damage records and back order logs
• Communicates customer feedback to management including any signs of dissatisfaction
• Acts as a liaison between the warehouse and the customer in administration of the accounts and between the office and customers regarding invoicing and credit changes
• Oversees all paperwork associated with orders and maintain the corresponding files
• Maintains current and accurate procedure manual, which details the processing requirements for each account

We are excited to share the base hourly rate for this position is $20.75/HOUR. NFI takes into consideration applicants' qualifications, experience, education, geographic location, when determining a starting rate of pay. This position may also be eligible for an additional $X/HOUR based on shift work.

Employees are also eligible for a robust benefit program , which includes

• Medical
• Dental
• Vision
• Prescription Drug Coverage
• 401k Plan
• Wellness Program
• Life Insurance
• Paid Time Off
• Paid Parental Leave
• among other benefit plan options

Qualifications

• HS diploma or equivalent required
• Strong computer knowledge including MS Office applications
• Basic typing skills
• Familiarity with 10-key
• Shipping software systems including UPS and Federal Express
• Excellent oral and written communication skills
• Excellent customer service skills
• Must be able to work in varying facility conditions.
• Ability and availability to work irregular or extended hours including nights, weekends and potentially holidays as needed

We are excited to share the base hourly rate for this position is $20.75$X/HOUR. NFI takes into consideration applicants' qualifications, experience, education, geographic location, when determining a starting rate of pay. This position may also be eligible for an additional $1/HOUR based on shift work.

Employees are also eligible for a robust benefit program , which includes

• Medical
• Dental
• Vision
• Prescription Drug Coverage
• 401k Plan
• Wellness Program
• Life Insurance
• Paid Time Off
• Paid Parental Leave
• among other benefit plan options

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

LA County Applicants: The Company will consider qualified applicants, including those with criminal histories, in a manner consistent with applicable state and local laws.