Distribution Center Security Operations Associate

URBN Inc USA; Gap (PA); On-site; USD 22,000 - 33,000; Full time

Job summary

URBN Inc USA in Gap, PA is seeking a vigilant Loss Prevention professional to protect inventory and ensure safety across a busy distribution environment. You will monitor operations, respond to incidents, and document evidence with precision.

Responsibilities include reviewing video, de-escalating tense interactions, and following SOPs for access control, visitor processing, and badge lifecycle. Night/weekend shifts may be required to support peak demand and emergencies.

Qualifications

• 1–3 years in loss prevention or security within a warehouse or distribution setting.
• Strong written and verbal English communication; keen attention to detail.
• Certification in First Aid/CPR/AED preferred; familiarity with CCTV and badge systems.

Responsibilities

• Confidentially capture reports related to theft, harassment, and unsafe behaviors.
• Use CCTV and access-control tools to detect loss indicators and emerging risks.
• Author meticulous incident reports and gather reliable statements.
• De-escalate tense interactions with clear, calm communication.
• Follow SOPs for access control, visitor processing, driver check-in/out, and badge lifecycle management.
• Shift priorities rapidly for hot loads, severe weather, carrier delays, or system outages.

Skills

Loss prevention

Asset protection

Security

Written communication

Verbal communication

De-escalation

CCTV experience

Access control

Badge systems

Microsoft 365

Incident management platforms

Digital evidence handling

First Aid/CPR/AED

Tools

CCTV platforms

Badge management systems

Incident management platforms

Microsoft 365

Job description

Join us to secure a high-velocity networkHelp protect people, products, and property across a busy distribution environment. Your focus: reduce shrink, ensure safety, and uphold compliance by blending proactive risk detection with fast, professional incident response.Core accountabilitiesConfidentially capture reports related to theft, harassment, and unsafe behaviors; champion a speak-up culture.Use CCTV and access-control tools to detect loss indicators and emerging risks.Author meticulous incident reports and gather reliable statements.Continuously review video for unauthorized access, process bypass, unsafe activity, and product handling irregularities.De-escalate tense interactions with clear, calm communication.Adhere strictly to SOPs for access control, visitor processing, driver check-in/out, and badge lifecycle management.Shift priorities rapidly for hot loads, severe weather, carrier delays, or system outages.Work variable schedules including nights, weekends, holidays; support overtime during peak demand or incidents.Qualifications1–3 years in loss prevention/asset protection, security, or operations within a warehouse or supply chain (preferred).Keen situational awareness, attention to detail, and strong written/verbal communication.De-escalation aptitude; experience with CCTV, access control, and badge systems.First Aid/CPR/AED certification preferred.Comfort with Microsoft 365 (Excel, Outlook, Teams), incident management platforms, and digital evidence handling.Ability to comprehend written and oral instructions in English and to write in English.Physical requirementsProlonged sitting or standingKeyboarding and computer use for extended periodsClimbing, balancing, kneeling, crouching, or crawlingLifting up to 50 lbs.Physical Requirements:The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Work environmentWork Environment:The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Expect a campus setting with exposure to various weather conditions. Following safety procedures will reduce potential hazards. Typical noise levels are minimal.Tools you’ll useCCTV and access-control platformsBadge management systemsMicrosoft 365: Excel, Outlook, TeamsIncident management and digital evidence toolsBackground of excellenceCustomer ServiceQuality Control ExperienceWarehouse ExperienceDistribution ExperienceGood Manufacturing Practices (GMP)High School / GEDRole scope may adjust as business needs evolve, including during emergencies, peak volumes, or technology changes.