Distribution Center Operations Manager

Ferguson Enterprises, Inc.; Richland (WA); On-site; USD 51,000 - 138,000; Full time

Job summary

Ferguson Enterprises, LLC. in Richland, WA is seeking an Operations Manager to drive operational excellence within the distribution center. The role focuses on inventory accuracy, quality programs, audits, and data-driven performance improvement while ensuring safety and regulatory compliance.

You will lead QA activities, cycle counts, and KPI monitoring, and guide teams across inventory control and quality functions, partnering with IT and other departments for system enhancements.

Qualifications

• 5+ years of experience in distribution, warehouse operations, quality, or inventory control.
• Proven experience with inventory management, auditing, and process improvement.
• Strong analytical skills with experience using data systems (e.g., WMS, Easy Metrics, Excel).
• Leadership experience developing teams in a fast-paced environment.

Responsibilities

• Lead quality assurance programs, audits, and SOP compliance initiatives.
• Drive continuous improvement projects to enhance efficiency, accuracy, and service levels.
• Monitor KPIs, scorecards, and operational performance metrics.
• Own cycle count execution, daily status tracking, and audit compliance.
• Oversee reconciliation processes, variance analysis, and inventory accuracy initiatives.
• Coordinate inventory events, including 6-month inventory counts and product movements.
• Apply systems to monitor efficiency and identify improvement opportunities.
• Lead and develop associates in inventory control and quality functions.

Skills

Leadership

Analytical skills

Problem solving

Cross-functional collaboration

Adaptability

Education

Bachelor’s degree in Supply Chain, Operations, or related field

Tools

WMS

Easy Metrics

Excel

TMS

Job description

Job Posting:Since 1953, Ferguson has been a source of quality supplies for a variety of industries. Together We Build Better infrastructure, better homes and better businesses. We exist to make our customers’ complex projects simple, successful, and sustainable. We proactively solve problems, adapt and grow to continuously serve our customers, communities and each other. Ferguson, a Fortune 500 company, is proud to provide best-in-class products, service and capabilities across the following industries: Commercial/Mechanical, Facilities Supply, Fire and Fabrication, HVAC, Industrial, Residential Trade, Residential Building and Remodel, Waterworks and Residential Digital Commerce. Ferguson has approximately 36,000 associates across 1,700 locations. Ferguson is a community of proud associates who operate with the shared purpose of building something meaningful. You will build a career that you are proud of, at a company you can believe in.Ferguson is now hiring an Operations Manager to guide business operations at our Richland, WA Distribution Center!Position Summary:The Operations Manager is responsible for driving operational excellence, inventory accuracy, and process standards across the distribution center’s subject area. This role leads quality programs, audit processes, inventory control functions, and data-driven performance improvement initiatives while ensuring compliance with safety and regulatory standards. This position plays a critical leadership role in developing teams, improving system integrity, and supporting overall DC performance through analytics, accountability, and continuous improvement.Key Responsibilities:Quality Leadership & Continuous Improvement:Lead and complete quality assurance programs, audits, and SOP compliance initiativesDrive continuous improvement projects to enhance efficiency, accuracy, and service levelsMonitor KPIs, scorecards, and operational performance metricsEnsure adherence to company safety, quality, and compliance standardsInventory Control & Cycle Count Management:Own cycle count execution, daily status tracking, and audit complianceOversee reconciliation processes, variance analysis, and inventory accuracy initiativesManage monthly reconciliation reporting and communicate results to leadership and associatesCoordinate inventory events, including 6-month inventory counts and product movementsLead QA location audits and inventory integrity programsData Analytics & Performance Management:Apply systems (e.g., Easy Metrics, WMS) to monitor efficiency and identify improvement opportunitiesAudit labor performance, missing time, downtime, and system accuracyAnalyze data trends and provide actionable insights to leadershipMaintain reporting cadence for progress, incentives, and operational performanceOperations & Process Oversight:Support operational systems including TMS, order tracking, and inventory systemsDrive process improvements in slotting, configuration, and workflow efficiencyConduct internal audits, and system/process validationsServe as point of contact for critical issues involving inventory, system, and operational mattersTeam Leadership & Development:Lead, coach, and develop associates across inventory control and quality functionsBuild bench strength through training, cross-training, and performance managementFacilitate team meetings, performance reviews, and communication sessionsSupport hiring, onboarding, and new hire evaluationsAddress associate concerns in partnership with HRVendor & Program Management (Merit):Manage container and supply needs to support operationsAudit and approve vendor invoices (container and labor)Identify operational hot spots and prioritize improvement focus areasTrack and communicate Merit program status and performanceSafety, Compliance & Security:Ensure adherence to safety programs, audits, and regulatory requirementsLead or support safety initiatives including audits, training, and certifications (CPR, Hazmat, IMDG)Maintain Hazardous Waste program, inspections, and reportingSupport CTPAT compliance including audits, certifications, and retrainingAct as program owner for Heat Illness Prevention (HIPP)Administrative & Cross-Functional Support:Coordinate reporting for inventory adjustments, reconciliation, and finance alignmentMaintain communication dashboards and visual performance trackingPartner with IT as a backup support resource and for system issue resolutionParticipate in interviews, engagement initiatives, and site leadership activitiesRequired Qualifications:5+ years of experience in distribution, warehouse operations, quality, or inventory controlProven experience with inventory management, auditing, and process improvementStrong analytical skills with experience using data systems (e.g., WMS, Easy Metrics, Excel)Leadership experience developing teams in a fast-paced environmentKnowledge of safety and compliance standards in a warehouse settingLocation Flexibility: Successful candidates must demonstrate a willingness to relocate to various U.S. locations throughout their career to support organizational needs and advancement opportunities.Preferred Qualifications:Experience with Labor Management Systems (Easy Metrics or similar)Background in quality assurance, continuous improvement, or Lean practicesFamiliarity with CTPAT, Hazmat, or regulatory compliance programsBachelor’s degree in Supply Chain, Operations, or related field, or equivalent experienceAt Ferguson, we care for each other. We value our well-being just as much as our hard work. We are committed to a holistic approach towards benefits plans and programs that support the mental, physical and financial well-being of our associates. Our competitive offering not only includes benefits like health, dental, vision, paid time off, life insurance and a 401(k) with a company match, but our associates also enjoy additional meaningful and inclusive enhancements that are adaptable to their diverse situations and needs, including mental health coverage, gender affirming and family building benefits, paid parental leave, associate discounts, community involvement opportunities and more!-Pay Range:-$4,537.80 - $12,402.50-Estimated Ranges displayed are Monthly for Salaried roles OR Hourly for all other roles.-This role is Bonus or Incentive Plan eligible.-Ferguson complies with all wage regulations. The starting wage may be higher in certain locations based on local or state wage requirements.-The Company is an equal opportunity employer as well as a government contractor that shall abide by the requirements of 41 CFR 60-300.5(a), which prohibits discrimination against qualified protected Veterans and the requirements of 41 CFR 60-741.5(A), which prohibits discrimination against qualified individuals on the basis of disability.Ferguson Enterprises, LLC. is an equal employment employer F/M/Disability/Vet/Sexual Orientation/Gender Identity.Equal Employment Opportunity and Reasonable Accommodation Information