Distribution Center Help Desk

Fastenal Co.; Jessup (Lackawanna County); On-site; USD 17,000 - 25,000; Part time

Benefits offered by this job

401(k) with employer contribution

Job summary

Fastenal Company is hiring for a Part-time Distribution Center Help Desk position in Jessup, PA. You will provide customer service to Fastenal branches, answer general questions, track orders, place orders, and perform quality checks while supporting multiple departments in a fast-paced warehouse environment.

This entry-level role emphasizes reliability, strong communication, and basic math skills, with potential flexible scheduling after onboarding and meeting performance goals.

Qualifications

• Proven customer service experience or industry/product knowledge.
• Proficient in written and verbal communication.
• Able to navigate multiple programs including Microsoft Office.

Responsibilities

• Operate computer programs, RF scanners, and printers for labeling.
• Assist branches with product questions via phone, email, or online support.
• Perform quality checks to ensure descriptions and quantities match.
• Locate orders in the warehouse and support multiple departments.

Skills

Customer service

Communication skills

Problem solving

Multi-tasking

Teamwork

Detail oriented

Self-directed

Flexibility

Computer literacy

Tools

Microsoft Office Suite

Job description

Distribution Center Help Desk

Type Part-time

Location Jessup, PA18434

1225 Mid Valley Dr, Jessup, PA 18434. PA100 Distribution Center

Part-time Shift(s): MON TUE WED THU FRI 1:00pm - 6:00pm

Up to 28 hours/week

End Date 10-26-2026

OVERVIEW

Find your future at Fastenal! Our distribution center is hiring energetic, team oriented individuals to work in our fast pace warehouse! Working as Part-time Distribution Center Help Desk, you will provide customer service to Fastenal branches by answering general questions, providing tracking, placing orders, performing quality checks, and/or resolving discrepancies. Fastenal Company is committed to environmental protection and to providing a safe and healthy workplace for all employees. We strive to integrate EHS & Sustainability considerations into all our business decisions, plans, and operations. This is an entry-level position based out of our distribution center located at 1225 Mid Valley Dr, Jessup, PA 18434. This position may offer a flexible schedule after a period of onboarding, training, and meeting performance goals.

RESPONSIBILITIES

• Operating computer programs, RF scanners, and printers to label product
• Assisting branches with product related questions or issues by phone, email or online support
• Performing quality checks verifying product descriptions and quantities match
• Locating orders in the warehouse
• Learning and understanding various department functions
• Multi-tasking in a faced-paced environment while learning and interacting with multiple departments in accordance with Fastenal procedures
• Retrieving product for walk in customers at our distribution center
• Maintaining the cleanliness and organization of work area
• Complying with health, safety and sustainability rules and expectations
• Participating in activities and programs that help the company achieve health, safety and sustainability objectives
• Learning and assisting other departments within the distribution center
• Learning, passing, and practicing various environmental health and safety trainings

REQUIRED POSITION QUALIFICATIONS

• 18 years of age or older
• Prior administrative/customer service experience OR industry experience and product knowledge
• Proficient written and oral communication skills
• Navigating between multiple computer programs including Microsoft Office Suite while demonstrating computer literacy
• Proficient using Microsoft Office Suite
• Highly motivated, self directed and customer service oriented
• Demonstrate strong math aptitude, attention to detail and sense of urgency
• Exhibit strong problem solving, deductive reasoning and decision making skills
• Learn and perform multiple tasks in a fast paced environment
• Work independently as well as in a team environment
• Willingness to work a flexible schedule/extra time as needed
• Demonstrate our core values of ambition, innovation, integrity and teamwork
• Lift, slide and lower packages that typically weigh 25-50lbs and may weigh up to 100lbs
• Pass the required drug screen (applicable in the US, Puerto Rico and Guam ONLY)

ABOUT US

Since 1967 Fastenal has grown as a distributor of industrial and construction supplies from a single branch to a Fortune 500 company with over 3,000 servicing locations, each providing tailored local inventory and personal service for our customers. As we've expanded across the world, we've retained a core belief in people and their ability to accomplish remarkable things - if given the opportunity. From this philosophy stems an entrepreneurial culture that challenges every employee to run their own business, create their own success, and advance to become company leaders.

PART-TIME BENEFIT

Fastenal offers a 401(k) with an employer contribution.