Distribution Associate

TriWest Healthcare Alliance; Phoenix (AZ); On-site; USD 37,000 - 41,000; Full time

Benefits offered by this job

Medical, Dental and Vision Coverage

Paid time off

401(k) Retirement Savings Plan (with-m

Short-term and long-term disability,基本

Job summary

TriWest Healthcare Alliance seeks a detail‑oriented Mailroom Associate to manage daily mail operations and campus delivery across the HQ. You will run post office tasks, process outgoing shipments, and support distribution services with accurate logging and asset tagging.

The role requires a high school diploma or GED, valid license, US citizenship, and ability to obtain DoD background clearance. Prior mail processing or customer service experience is preferred.

Qualifications

• High school diploma or GED required.
• Valid Driver's License and clean driving record.
• U.S. Citizenship required for DoD position.
• Ability to obtain favorable Interim and final DoD background investigation.

Responsibilities

• Operate a company vehicle for daily post office pickup and campus delivery.
• Receive, sort, and distribute mail and packages to recipients.
• Process outgoing mail including postage, labeling, metering, and carrier services.
• Run FedEx shipping and dispatch processes.
• Log and track mail using mailroom systems and devices.
• Enter received goods into PeopleSoft and apply asset tags.
• Maintain mailroom logs and shipping documentation.
• Coordinate bulk shipments to hubs using cost-effective methods.
• Operate mailroom equipment and forklift; perform basic upkeep.
• Assist staff with mailing/shipping questions and options.
• Support packaging preparation and courier tasks as needed.
• Maintain organized mailroom and readiness for daily operations.

Skills

Communication

Customer service

Time management

Attention to detail

Safety awareness

Tools

SmartTrack

PeopleSoft

Postage meter software

Handheld scanners

Forklift

Job description

Profile

Our Department of Defense contract requires US citizenship and a favorably adjudicated DOD background investigation for this position. Veterans, Reservists, Guardsmen and military family members are encouraged to apply!

Job Summary

Responsible for daily mailroom operations including receiving, sorting, processing, and delivering mail and packages for TriWest Healthcare Alliance. Performs scheduled mail pickup and delivery routes across the HQ campus, completes daily post office runs, processes outgoing shipments, and oversees the operation of mailroom systems and equipment. Supports Distribution Services and Corporate Facilities by performing tracking, logging, and basic equipment tasks.

Education & Experience

Required

• High school graduate or GED
• Valid Driver's License and clean driving record
• U.S. Citizenship is required.
• Must be able to receive a favorable Interim and adjudicated final Department of Defense (DoD) background investigation.

Preferred

• Mail processing experience.
• Previous experience in customer service

Key Responsibilities

• Operate a company vehicle for daily post office pickup and drop-off, and for mail collection and delivery across the HQ campus.
• Receive, sort, and distribute incoming mail, accountable items, packages, and vendor deliveries.
• Process outgoing mail, including metering, labeling, postage application, and preparing items for USPS, Express, Certified, and other tracked services.
• Run the FedEx shipping process, including preparing, logging, and dispatching outbound shipments.
• Use mailroom systems (SmartTrack, PeopleSoft, postage meter software, handheld scanners) to log, track, and process mail, packages, and company-purchased items.
• Inspect received company goods, enter items into PeopleSoft, and apply asset tags for financial tracking.
• Maintain all mailroom logs, tracking records, mailing documentation, and equipment activity.
• Prepare and coordinate bulk shipments to hubs using cost-effective delivery methods.
• Operate automated mailing equipment, postage meters, handheld package-tracking devices, and the department forklift; perform basic equipment upkeep.
• Assist internal staff with mailing and shipping questions and provide guidance on cost-effective options.
• Support occasional packaging preparation and courier-related functions.
• Maintain mailroom organization, supplies, and readiness for daily operations.
• Perform other mailroom or courier duties as assigned; maintain regular and reliable attendance.

Competencies

Communication / People Skills:

Ability to influence or persuade others under positive or negative circumstances; Adapt to different styles; Listen critically; Collaborate.

Computer Literacy:

Ability to function in a multi-system Microsoft environment using Word, Outlook, TriWest Intranet, the Internet, and department software applications.

Independent Thinking / Self-Initiative:

Critical thinkers with ability to focus on things which matter most to achieving outcomes; Commitment to task to produce outcomes without direction and to find necessary resources.

Multi-Tasking / Time Management:

Prioritize and manage actions to meet changing deadlines and requirements within a high volume, high stress environment.

Organizational Skills:

Ability to organize people or tasks, adjust to priorities, learn systems, within time constraints and with available resources; Detail-oriented.

Technical Skills:

Knowledge of U.S. Postal regulations, and the operation of automated mail processing equipment; ability to acquire knowledge related to mail processing equipment; ability to learn and understand other department functions within the company to determine critical mail delivery locations for mail addressed to indeterminate recipients; ability to operate an electric fork lift; ability to continuously lift mailing materials or shipments of between 20 to 30 pounds unassisted for at least 20 minutes at a time; ability to lift up to 50 pounds unassisted; Ability to stand for long periods while operating equipment or sorting mail; ability to use software driven equipment and competent in the use of P/C's, e-mail and various Microsoft office products.

Working Conditions

• Must maintain a good driving record to safely operate a TriWest company vehicle for daily post office runs and campus delivery routes.
• Work is performed in an office and mailroom environment with frequent transitions to outdoor areas while driving or transporting mail.
• Must be able to lift 20 to 30 pounds regularly and up to 50 pounds occasionally as part of mail and package handling.
• Must be able to stand, walk, bend, and perform repetitive motions for extended periods while sorting, preparing, and delivering mail.
• May be required to adjust work hours or cover alternate shifts to support business needs or time-sensitive mailing demands.
• Must be able to safely operate mailroom equipment, including postage meters, automated mailing devices, handheld scanners, and the department forklift.
• Level II IT Security Clearance required.

Company Overview

Taking Care of Our Nation’s Heroes.

Do you have a passion for serving those who served?

It’s Who We Are. It’s What We Do.

Do you have a passion for serving those who served?

Join the TriWest Healthcare Alliance Team! We’re On a Mission to Serve

Our job is to make sure that America’s heroes get connected to health care in the community.

At TriWest Healthcare Alliance, we’ve proudly been on that important mission since 1996.

DoD Statement

Our Department of Defense contract requires US citizenship and a favorably adjudicated DOD background investigation for this position.

Benefits

• Medical, Dental and Vision Coverage
• Paid time off
• 401(k) Retirement Savings Plan (with matching)
• Short-term and long-term disability, basic life, and accidental death and dismemberment insurance
• Tuition reimbursement
• Paid volunteer time

TriWest job postings typically include a salary range, which can vary based on the specific role and location, but generally this position ranges from around $37,000 - $41,000 per year.

Equal Employment Opportunity

TriWest Healthcare Alliance is an equal employment opportunity employer. We are proud to have an inclusive work environment and know that a diverse team is a strength that will drive our success. To that end, TriWest strives to create an inclusive environment that supports diversity at every organizational level, and we highly encourage candidates from all backgrounds to apply. Applicants are considered for positions based on merit and without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or any other consideration made unlawful by applicable federal, state, or local laws.