Distributed Energy Generator Service Specialist

Rack Industries; West Palm Beach (FL); On-site; USD 54,000 - 76,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Health insurance

Vision insurance

Job summary

Rack Electric is seeking a full-time Distributed Energy Generator Service Specialist to keep residential and commercial generators ready through maintenance and troubleshooting. You will work on-site, install monitoring equipment, and use ATS load shedding and surge protection concepts as you diagnose issues.

You must be ready for on-call rotations, storm coverage, and physical work including lifting up to 70 lbs. Training on features and benefits will be provided.

Qualifications

• Mechanical troubleshooting proficiency and hands-on repair experience.
• Ability to work in extreme weather and demanding environments.
• Clean driving record and willingness to obtain required licenses.

Responsibilities

• Perform scheduled bi-annual maintenance on residential and commercial generators.
• Install and service monitoring equipment for customers and the team.
• Diagnose and repair generator and related systems issues.
• Maintain paperless CRM workflow with notes, photos, and results.
• Support customers during critical moments via on-call rotation.

Skills

Mechanical troubleshooting

Maintenance & repair

Electrical aptitude

Criminal & safety compliance

Tools

CRM tools

Testing equipment

Job description

Power reliability is a mission. Join us.

When storms roll in and the grid is uncertain, Rack Electric is there. As a Distributed Energy Generator Service Specialist, you’ll be the trusted expert who keeps home and business generators ready—through disciplined maintenance, sharp troubleshooting, and smart use of controls like ATS, load shedding, and surge protection.

Your impact

• Keep residential and commercial generators operating at their best through scheduled bi-annual maintenance.
• Install and service monitoring equipment so customers and our team stay informed.
• Diagnose and repair operational issues on generators and related systems.
• Maintain a paperless workflow in our CRM to capture notes, photos, and results.
• Support customers during critical moments as part of a one-week-at-a-time on-call rotation.

Who you are

• Professional, courteous, clear communicator, and detail oriented.
• Mechanically inclined with solid technical aptitude; electrical background is a plus.
• Familiar with—or eager to learn—ATS logic, load shedding, and surge protection.
• Own basic electrical and plumbing tools with testing equipment.
• Methodical and procedure-focused; willing to be cross-trained across divisions.
• Physically prepared to lift up to 70 lbs on rare occasions and to bend, stoop, squat, and kneel for extended periods.
• Capable of working in extreme heat, wind, and rain.
• Generator knowledge is a huge plus, and we provide training on basic features and benefits.

Work setup

• Job Type: Full-time
• Pay: Commensurate with experience
• Hours: Monday — Friday 7-3:30 with overtime available
• On‑call rotation required
• After hours and weekend coverage required during storms and hurricane season
• Work location: In person

Benefits

• 401(k)
• 401(k) matching
• Health insurance
• Vision insurance

Tools, tech, and strengths

• Use automotive vehicles to reach job sites
• Operate in a paperless environment using our CRM
• Mechanical troubleshooting proficiency
• Maintenance and repair capability

Compliance

• Clean Driver’s License (license will be run prior to interview)
• Drug Free (We are a Drug Free company)

Be part of a team that powers resilience. Learn more at https://www.rackelectric.com/.