DISTRIBUTED COMPUTER SYSTEMS ANALYST - 65000044

State of Florida; Tallahassee (FL); Vor Ort; USD 38.000 - 47.000; Vollzeit

Benefits dieser Stelle

Health Insurance

Life Insurance

Dental & Vision

Paid holidays

Retirement plan

Flexible Spending Accounts

Tuition waivers

Zusammenfassung

The Department of Elder Affairs in Tallahassee, Florida, seeks a Distributed Computer Systems Analyst to provide enterprise IT support for headquarters and field staff. The role includes handling hardware, software, peripherals, and network issues for in-office and mobile users, with a focus on timely resolutions and clear documentation.

On-site work is required in the designated Florida locations. The successful candidate will follow ITIL processes and contribute to a high-quality help-desk

Qualifikationen

• Ability to communicate clearly – orally and in writing.
• Ability to work collaboratively and independently.
• Ability to display a professional attitude in all circumstances.
• Ability to learn in a fast-paced environment.
• Knowledge of troubleshooting techniques for electronic computing equipment and software.
• Attention to detail.
• Maintain composure in high-stress situations.
• Ability to quickly process and understand direction.

Aufgaben

• Receive, diagnose and resolve service requests for hardware, software and network connectivity for in-office and mobile staff.
• Configure and set up hardware, software, peripherals and network connectivity.
• Escalate incidents to maintain service levels.
• Create and maintain documentation for MIS Operations and IT staff.
• Assist with relocation of equipment and inventory tasks as needed.
• Log and close tickets in the TeamDynamix ITSM system.
• Follow ITIL or internal processes for incidents, problems, changes and requests.

Kenntnisse

Clear communication

Team collaboration

Professional attitude

Learning agility

Troubleshooting

Attention to detail

Composure under pressure

Follow directions

Jobbeschreibung

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DISTRIBUTED COMPUTER SYSTEMS ANALYST - 65000044

The State Personnel System is an E-Verify employer. For more information click on our E-Verify Website .

Requisition No:886914

Working Title: DISTRIBUTED COMPUTER SYSTEMS ANALYST - 65000044

This position serves as an Enterprise Systems Support technician providing technical support for Department of Elder Affairs’ headquarters and field office staff. Limited support, in the form of new account and password reset requests, is provided to Area Agencies on Aging and service providers’ staff.

This position is not a teleworking position, and the incumbent is required to report to the DOEA office in the area it serves.

PAY:

Salary will be $42,561.60, annually.

DUTIES AND RESPONSIBILITIES:

Responsibilities include but are not limited to:

• Receive, prioritize, diagnose, research, document, and resolve service requests for hardware, software, applications, peripherals, and network connectivity for in-office and mobile staff;
• Configure and setup hardware, software, peripherals, network connectivity, and install specialty applications/software (as necessary) for in-office and mobile staff;
• Escalate incidents, when necessary, to maintain service level expectations;
• Develop supportive documentation for future use by other members of the MIS Operations team and Information Technology staff;
• Configure and setup in-office and mobile telephonic devices;
• Provide assistance (as necessary) with the re-location of electronic equipment;
• Provide assistance (as necessary) with tasks related to inventory, surplus, and destruction of electronic equipment;
• Effectively demonstrate commitment to the Enterprise Systems Support team by engaging in open communication, sharing job and task knowledge with team members, taking initiative to help resolve recurring issues, working productively, and maintaining a high quality of work;
• Create value to the agency by providing excellent customer service demonstrated through courteous interaction, decrease in team response time, and decrease in call duration;
• Log, update, and close tickets/changes within the TeamDynamix (ITSM) system;
• Adhere to formal ITIL or internal processes (e.g., Incident, Problem, Change, or Request Fulfillment) built into the new SMS;
• Perform other duties and tasks assigned by the Service Desk Manager

KNOWLEDGE, SKILLS, AND ABILITIES:

• Ability to communicate clearly – orally and in writing.
• Ability to work collaboratively and independently.
• Ability to display a professional attitude in all circumstances.
• Ability to learn in a fast-paced environment.
• Knowledge of and ability to use troubleshooting techniques to resolve issues related to electronic computing equipment and various applications/software.
• Ability to pay attention to detail(s).
• Ability to maintain composure in high-stress situations.
• Ability to quickly process and understand direction.

THE BENEFITS OF WORKING FOR THE STATE OF FLORIDA:

Working for the State of Florida is more than a paycheck. The State’s total compensation package for employees features a highly competitive employee benefits including:

• State Group Health Insurance Coverage;
• $25,000 Life Insurance Policy (100% paid by employer);
• Dental, vision, and other supplemental insurance options available;
• Annual and Sick Leave benefits,
• 10 paid holidays each year;
• Retirement plan options, including employer contributions (For more information, please click www.myfrs.com);
• Flexible Spending Accounts; and
• Tuition waivers to attend State of Florida community colleges, colleges, and universities!

For a more complete list of benefits, clickhttps://www.mybenefits.myflorida.com/.

OUR ORGANIZATION AND MISSION:

The Department is dedicated to promoting the well-being, safety, and independence of Florida's seniors, their families, and caregivers. Its vision is for all Floridians to live well and age well.

SPECIAL NOTE:

Candidate Profile (application) must be complete in its entirety.

• Include supervisor names and phone numbers of all periods of employment.
• Account for and explain any gaps in employment so that the hiring process is not delayed. Gaps of employment for 3 months or moreMUST be addressed on application.
• Experience, education, training, knowledge, skills, and/or abilities as well as responses to pre-qualifying questions must be verifiable to meet the minimum qualifications.
• It isunacceptableto use the statement “See Resume” in place of entering work history.
• Periods of employment should be entered with themost recent/current listed first.
• If you are a retiree of the Florida Retirement System (FRS), please contact the FRS to determine if your current benefits may be affected if you are reemployed with the State of Florida in an FRS-covered position. Your current retirement benefits may be canceled, suspended, or deemed invalid depending upon the date of your retirement.
• If claiming Right to First Interview, candidatesMUSTattach a copy of your official layoff letter when applying.
• All documentation is due by the close of the vacancy announcement.

If you experience problems applying online, please call the People First Service Center at [phone].

BACKGROUND CHECKS:

Successful completion of a Level 2 Criminal History Background Check is required for all applicants selected for this position.

APPLICANT INFORMATION:

Applicants should apply on-line via the People First Website https://peoplefirst.myflorida.com by 11:59 p.m. (EST) on the closing date of the position vacancy advertisement but are strongly encouraged to apply by 6:00 p.m. on the closing date to avoid any system down times or any other complications that may arise.

If you have problems applying on-line, call the People First Service Centerat1-877-562-7287. Paper applications will not be accepted by the agency.

The Department of Elder Affairs isan "older worker-friendly" employer and also lists vacancies on the Silver Edition website, found at http://silver.employflorida.com , that connects persons age 50 and older with other businesses/volunteer organizations/employers who specifythey are"older worker-friendly."

The Department of Elder Affairs is an E-Verify employer and will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each New Employee’sI-9 Form to confirm work eligibility.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE. Pursuant to Chapter 295, Florida Statutes,candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans’ Preference documentation requirements are available by clicking here . All documentation is due by the close of the vacancy announcement.

Location:

TALLAHASSEE, FL, US, 32301 TALLAHASSEE, FL, US, 32302 TALLAHASSEE, FL, US, 32303 TALLAHASSEE, FL, US, 32304 TALLAHASSEE, FL, US, 32305 TALLAHASSEE, FL, US, 32307 TALLAHASSEE, FL, US, 32308 TALLAHASSEE, FL, US, 32309 TALLAHASSEE, FL, US, 32310 TALLAHASSEE, FL, US, 32311 TALLAHASSEE, FL, US, 32312 TALLAHASSEE, FL, US, 32316 TALLAHASSEE, FL, US, 32317 TALLAHASSEE, FL, US, 32399

For assistance, call the People First Service Center at [phone] Monday - Friday, 8:00 a.m. to 6:00 p.m., Eastern time. Pursuant to Florida Law, 110.211 F. S., the State of Florida is an EEO employer.